Windows 8 and 8.1 Forums


Crash when turning computer on (memory.dmp and others)

  1. #1


    Posts : 2
    W8.1Pro

    Crash when turning computer on (memory.dmp and others)


    Hi people!
    I have a laptop Dell 15r. Yesterday I decided to use the Recovery Media DVD Dell gave me and install Windows 8 from the beginning, after formatting, to have the pc as clean as possible. Of course, after installing W8, I installed W8.1 (always Pro version). I installed all the drivers and a couple of programs that I need (nothing that could ask for many resources or so...).

    In the evening I started getting a crash report every time I turned on the computer (which now lasts a lot more to be turned on).

    Here you have the report. Could you please help me? I hope I don't have to format it again (I guess not), but I'd like to have the computer as clean as possible (that was the idea of formatting, of course). I guess the problem is with some driver, but I'm not sure which one.

    Of course, all updates are installed (according to Windows Update), and I reinstalled the VGA drivers just in case it's the problem (I think it was one of the last drivers I installed).

    Thank you in advance!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi JPL90 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Aug  4 22:58:59.925 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe000ab95c010, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A08
     
      BIOS Release Date             04/30/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 22:53:28.978 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe00179b9d540, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A08
     
      BIOS Release Date             04/30/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 22:19:16.924 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe00115cba540, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A08
     
      BIOS Release Date             04/30/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 22:04:42.926 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe000fa615010, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A08
     
      BIOS Release Date             04/30/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 08:18:10.908 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe001eb6ab240, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A08
     
      BIOS Release Date             04/30/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 07:59:06.008 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe000e16bf010, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A07
     
      BIOS Release Date             11/12/2013
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 07:56:32.904 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe001b55a4010, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A07
     
      BIOS Release Date             11/12/2013
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  4 07:41:10.996 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44 )
     
    BugCheck 113, {17, ffffe000eb89c010, 0, 0}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
     
    MaxSpeed:     1800
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
     
      BIOS Version                  A07
     
      BIOS Release Date             11/12/2013
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5537
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Mon Aug  4 22:58:59.925 2014 (UTC + 5:30)**************************
    DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    amdkmpfd.sys                Wed May 22 06:35:52 2013 (519C19F0)
    btath_rcp.sys               Fri Jun 21 14:41:54 2013 (51C418DA)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    athw8x.sys                  Fri Jun 21 16:20:52 2013 (51C4300C)
    btfilter.sys                Tue Jun 25 16:53:16 2013 (51C97DA4)
    atikmpag.sys                Mon Aug 19 22:12:26 2013 (52124AF2)
    atikmdag.sys                Mon Aug 19 23:28:45 2013 (52125CD5)
    RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    hiber_storport.sys          Thu Aug 22 17:10:18 2013 (5215F8A2)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    SynTP.sys                   Sat Aug 24 04:18:44 2013 (5217E6CC)
    Smb_driver_Intel.sys        Sat Aug 24 04:21:21 2013 (5217E769)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    RtsUVStor.sys               Fri Nov  1 13:04:22 2013 (5273597E)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    As we can see from the Dump files that the Intel Graphics Driver has been blamed in every dump file. Please follow the below steps, one step at a time :-

    1. It seems that your laptop processor is overclocked. Please reset your OVERCLOCK by resetting to STOCK settings. This can be achieved by going to the BIOS settings and then resetting everything to default settings.
    2. Please remove your ATI Drivers using this **TOOL** and then install the drivers from the DELL SUPPORT Website for your model only. (Don't download from ATI Site).
    3. Please remove your Intel Graphics drivers from the Add/Remove Programs and then install the latest version from the Dell Support Website for your model. (Don't download from the Intel Website).
    4. Try checking if you are able to find updates for the rest of the drivers.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    W8.1Pro


    Quote Originally Posted by blueelvis View Post
    Hi JPL90 & Welcome to the forums ^_^,
    Hi blueelvis! Thank you very much for your help!

    I've never touched anything that could OC my processor. I guess that's something normal in this one or so. I had even updated the BIOS the day before, so it's impossible it was OCed.

    The rest worked . I don't have that crash anymore. It seems to be a problem with these drivers. It's quite weird because I always install(ed) drivers from Dell, and for my model. Never in Ati's site or so.

    There still seems to be a conflict with the Intel drivers. There are two menues (Graphics properties/options, twice each). It just bothers me to see them duplicated, but I least I don't get any crashes... (Of course I've already tried deinstalling and installing them but they're still duplicated).

    I guess I'll just leave it like that. I've read I'm not the only one with conflicts with these pair of drivers...

    Thanks again! It's nice to have my boot fast again .
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jpl90 View Post
    Hi JPL90 & Welcome to the forums ^_^,


    Hi blueelvis! Thank you very much for your help!

    I've never touched anything that could OC my processor. I guess that's something normal in this one or so. I had even updated the BIOS the day before, so it's impossible it was OCed.

    The rest worked . I don't have that crash anymore. It seems to be a problem with these drivers. It's quite weird because I always install(ed) drivers from Dell, and for my model. Never in Ati's site or so.

    There still seems to be a conflict with the Intel drivers. There are two menues (Graphics properties/options, twice each). It just bothers me to see them duplicated, but I least I don't get any crashes... (Of course I've already tried deinstalling and installing them but they're still duplicated).

    I guess I'll just leave it like that. I've read I'm not the only one with conflicts with these pair of drivers...

    Thanks again! It's nice to have my boot fast again .
    Glad to hear that the problem has been solved ^_^. Please mark this thread as solved
      My System SpecsSystem Spec

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