Windows 8 and 8.1 Forums


BSOD: IRQL not less or equal

  1. #1


    Posts : 11
    Windows 8.1

    BSOD: IRQL not less or equal


    My computer has recently occasionally been locking up when I start it but don't use it right away. Nothing works except powering off. When this happened this morning, I received a window referring to "IRQL_NOT_LESS_OR_EQUAL" and of course came here for help. Necessary files as instructed are attached. Please HELP!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi RobinCB & Welcome to the forums ^_^,

    I have analyzed your Dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Aug  4 19:36:02.982 2014 (UTC + 5:30)**************************
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+62a )
     
    BugCheck A, {10, 2, 0, fffff80334af714a}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_USBPORT!USBPORT_Core_iCompleteDoneTransfer
     
      BIOS Version                  7B3P091G              
     
      BIOS Release Date             08/06/2008
     
      Manufacturer                  Gateway
     
      Product Name                  DX4200-09
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Mon Aug  4 19:36:02.982 2014 (UTC + 5:30)**************************
    lmimirr.sys                 Wed Apr 11 04:02:45 2007 (461C108D)
    teamviewervpn.sys           Thu Dec 13 14:52:09 2007 (4760F9C1)
    LMIRfsDriver.sys            Mon Jul 14 21:56:56 2008 (487B7E50)
    agrsm64.sys                 Thu Aug 13 20:50:43 2009 (4A842F4B)
    AODDriver2.sys              Tue Mar  6 15:25:00 2012 (4F55DEF4)
    atikmpag.sys                Tue Jun 19 02:11:29 2012 (4FDF9279)
    atikmdag.sys                Tue Jun 19 02:51:01 2012 (4FDF9BBD)
    RaInfo.sys                  Fri Jan 11 17:49:28 2013 (50F00350)
    WRkrn.sys                   Tue Jul 15 01:21:36 2014 (53C434C8)
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=agrsm64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RaInfo.sys
    http://www.carrona.org/drivers/driver.php?id=WRkrn.sys

    Please follow the below steps, one step at a time :-

    1. Please remove your LogMeIn VPN Client as the previous versions were known to cause problems and you have an extremely outdated version installed.
    2. Please remove Team Viewer VPN.
    3. Please update Agere Systems Soft Modem. If no update is available, then please disable this device and see if it helps or not.
    4. Please remove the AODDRIVER32.sys.
      AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
      Known BSOD issues in Win7

      Part of AMD Fuel

      Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
    5. If the problem is still not solved then please uninstall WebRoot using this **TOOL**.



    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1


    Thank you, blueelvis, for your prompt response. I'll let you know how it goes.

    I don't mind uninstalling LogMeIn since I recently installed TeamViewer for remote desktop use instead of LogMeIn. My problem started before I installed it, though, so, unless there are known issues with it, I'd prefer not to uninstall it unless everything else is ruled out.

    Not to jump too far forward, but if WebRoot is causing a problem, some internet security suggestions would be appreciated since I changed from Norton Internet Security (after many, many years) to WebRoot a few months ago after NIS let a few things slip by (according to a professional who fixed my computer).

    BTW, I'm not sure how to PM here and can't find instructions.

    RobinCB
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by RobinCB View Post
    Thank you, blueelvis, for your prompt response. I'll let you know how it goes.

    I don't mind uninstalling LogMeIn since I recently installed TeamViewer for remote desktop use instead of LogMeIn. My problem started before I installed it, though, so, unless there are known issues with it, I'd prefer not to uninstall it unless everything else is ruled out.

    Not to jump too far forward, but if WebRoot is causing a problem, some internet security suggestions would be appreciated since I changed from Norton Internet Security (after many, many years) to WebRoot a few months ago after NIS let a few things slip by (according to a professional who fixed my computer).

    BTW, I'm not sure how to PM here and can't find instructions.

    RobinCB
    Hi ^_^,

    Perform the steps one step at a time and then checking for BSOD. If a BSOD occurs then move on to the next step as described in my above post. Till the time we are troubleshooting, I would advise you to follow the steps. Once they are solved, you could re-install the software. We just need to make sure that the current software is not causing problems.

    An Antivirus can also many times cause BSOD. We see it happening many times over here. But, since I haven't seen cases of WebRoot Problems since I joined (May 2014), that is why I have suggested that removal as the last step. If the steps do not stop the BSOD's , we would proceed further ^_^.

    Regarding to the PM, you could click the profile name and click on "Personal Message" button. If you are not able to send PM, let me know, I could forward your PM to the person ^_^.
      My System SpecsSystem Spec

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