IRQL not less or equal BSOD at random

Will JK · Aug 4, 2014

Hello everyone! My first time posting here, so hope i get some help! I was in the middle of talking to my friends when all the sudden i get a BSOD with and IRQL_NOT_LESS_OR_EQUAL error. The report from who crashed is attached in the post. If you need any more information, please tell me. Thank you in advance!

usasma · Aug 4, 2014

The reports are incomplete - but you go most of those that I use.
Please do this for the remaining missing report:

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Please uninstall MalwareBytes. Only run one antivirus or one firewall at a time.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Run Driver Verifier according to these instructions: Driver Verifier Settings
3. Start with these free hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Aug  3 23:38:38.958 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080314-41578-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:23:22.710[/B]
Probably caused by :[B]memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+3fc )[/B]
BugCheck [B]A, {fffffa926d8f9c90, 2, 0, fffff800954ab17c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffffa926d8f9c90, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800954ab17c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiInsertPageInFreeOrZeroedList[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  F.29
  BIOS Release Date             10/03/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Aug  3 23:38:38.958 2014 (UTC - 4:00)**************************
CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
IDSVia64.sys                 Thu May 24 20:08:33 2012 (4FBECD81)
BHDrvx64.sys                 Tue Jun  5 15:46:48 2012 (4FCE6228)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
SYMEVENT64x86.SYS            Wed Aug 22 01:33:18 2012 (50346F1E)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
SynTP.sys                    Fri Sep 14 03:31:08 2012 (5052DD3C)
Smb_driver_Intel.sys         Fri Sep 14 03:31:56 2012 (5052DD6C)
SYMEFA64.SYS                 Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSPX64.SYS                 Fri Jan 25 16:30:05 2013 (5102F95D)
ccSetx64.sys                 Thu Mar 21 23:02:33 2013 (514BC9C9)
SYMNETS.SYS                  Tue Apr  9 19:24:13 2013 (5164A31D)
SYMDS64.SYS                  Thu Apr 25 19:19:47 2013 (5179BA13)
Rt630x64.sys                 Fri May 10 05:59:08 2013 (518CC4EC)
iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
mbam.sys                     Wed Oct 30 12:11:45 2013 (52712FC1)
mwac.sys                     Tue Mar  4 16:47:40 2014 (531649FC)
iwdbus.sys                   Thu Mar 13 17:59:14 2014 (53222A32)
MBAMSwissArmy.sys            Thu Mar 20 18:12:35 2014 (532B67D3)
nvvad64v.sys                 Fri Mar 28 09:32:06 2014 (533579D6)
netr28x.sys                  Wed Apr  9 09:02:41 2014 (534544F1)
mbamchameleon.sys            Thu Apr 24 13:39:38 2014 (53594C5A)
igdkmd64.sys                 Sat May 17 00:17:35 2014 (5376E2DF)
nvpciflt.sys                 Wed Jul  2 13:34:06 2014 (53B4428E)
nvlddmkm.sys                 Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys              Fri Jul 25 07:35:56 2014 (53D2411C)
[/font]

Will JK · Aug 4, 2014

Hi! Thanks for your reply, really appreciate it. I uploaded the .txt you want. Is there a way to check which drivers are outdated and/or need updating? Like maybe an external program or something? Thank you!
-Will

usasma · Aug 5, 2014

Only 55 Windows Updates installed. Most systems have 60 - 80 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

As for the outdated drivers, I use the memory dumps to point out drivers that are involved in the crashes. Those that date from before the release of the OS (or it's latest Service Pack) are the one's that are "suspect". But this is merely because they are older, not because of any inherent problem with them.

I do not use programs that claim to update the drivers. I find that they are not very accurate, nor are they very reliable.

You can check your C:\Windows\System32\drivers directory and see the dates there.
But then the chore is to figure out who wrote the drivers and visit their website (if any) to see if the driver is compatible w/Win8.1 or if there's a newer version available that is compatible.

But, not all drivers are located there, so then you have to search the system for files that end in .sys.
And when you find them all, then there's the occasional drivers that don't end in .sys

In short, keep up to date with Windows Update and get the latest updates from the system manufacturer's website.
Any problems beyond that will be dealt with in troubleshooting sessions (like we're doing here).

Good luck!

IRQL not less or equal BSOD at random

Will JK

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

Will JK

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One