Windows 8 and 8.1 Forums


UncorrectableError- hal.dll+37203

  1. #1

    UncorrectableError- hal.dll+37203


    Hello,

    I have been having this WHEA_UNCORRECTABLE_ERROR for the last couple months. For about a month, everything was fine. Then all of a sudden, I go back to getting them in a short period of time.

    Here are the files requested: https://drive.google.com/file/d/0Byp...it?usp=sharing


    Please help. I have been battling this error for the last 5 months. Any recommendations would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    STOP 0x124 errors are mostly hardware related, so start with these free diagnostics: Hardware Diagnostics
    If the diagnostics don't reveal anything, then we'll try other tests.

    Uninstall the Logitech software, it has been known to cause BSOD's on some Win8 systems.
    If you wish to reinstall it, visit the Logitech site and get the latest, Win8.1 compatible version.

    If the BSOD's persist, please also run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Aug  3 18:03:54.590 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080314-7015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 17:55:23.239
    *** WARNING: Unable to verify timestamp for hal.dll
    *** ERROR: Module load completed but symbols could not be loaded for hal.dll
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0003b12d028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0003b12d028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F9
      BIOS Release Date             03/18/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-UD5H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 00:08:04.213 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080214-6953-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 5:56:09.862
    *** WARNING: Unable to verify timestamp for hal.dll
    *** ERROR: Module load completed but symbols could not be loaded for hal.dll
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001bfd35028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001bfd35028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F9
      BIOS Release Date             03/18/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-UD5H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Aug  3 18:03:54.590 2014 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    cpuz136_x64.sys             Wed Nov 27 05:33:59 2013 (5295CA97)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    kl1.sys                     Thu Feb 20 03:58:38 2014 (5305C3BE)
    klim6.sys                   Tue Feb 25 04:08:42 2014 (530C5D9A)
    e1r64x64.sys                Tue Mar 11 18:42:59 2014 (531F9173)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    e1d64x64.sys                Fri Mar 14 14:10:25 2014 (53234611)
    klwfp.sys                   Wed Mar 19 09:00:11 2014 (532994DB)
    kneps.sys                   Wed Mar 26 09:04:31 2014 (5332D05F)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    klkbdflt.sys                Fri Mar 28 09:50:45 2014 (53357E35)
    klhk.sys                    Thu Apr 10 09:24:25 2014 (53469B89)
    igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    klflt.sys                   Fri May 30 13:08:43 2014 (5388BB1B)
    klif.sys                    Mon Jun 23 07:42:40 2014 (53A812B0)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    e1r64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    klhk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
      My System SpecsSystem Spec

  3. #3


    I have already performed a memtest overnight and zero errors were produced. There is not a Seagate hard drive test, but regardless, the blue screen occured before the installation of the Samsung and Seagate.

    I have updated Logitech drivers to the latest as I have a G500 mouse. I noticed the Current Speed was 3392, this is the default according to my bios. I have loaded all defaults on the bios and it still reads that number. Why does it say PROCESSOR_UNKNOWN? I don't know about that part.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please run this Seagate Seatools test inside of Windows. Run the long/extended test on the hard drive(s).
    SeaTools for Windows | Seagate (you may have to accept the Terms and Conditions before you get to the download page).

    Please also run the rest of the diagnostics (Prime 95, the video tests, and the CPU test)

    I presume that the Processor Unknown thing is because the debugger can't identify certain specifics about your processor from the memory dump file. In the case of STOP 0x124 errors this info is provided to Windows by the processor - so there may not be enough info for the debugger to identify the processor from those instructions. If you'll notice, the next line does specify the processor.
      My System SpecsSystem Spec

  5. #5


    All Seagate tests passed. Prime95, video test, and CPU test were also fine. I also ran the video and prime95 test at the same time thinking it could be a power supply issue. Nothing happened, all ran fine.

    Is there any sort of SSD tester for a SanDisk?

    Also, I just had another blue screen. Here are my round of files again.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Crystal Disk Info is the only SSD "test" that I know of: Software - Crystal Dew World
    It won't give complete testing, but it will let you know of any severe problems.

    Here's where things get a bit fuzzy IMO.
    This is a STOP 0x124 error - which is usually hardware related
    But, the list of 3rd party drivers is very long - which sometimes indicates a software rather than a hardware problem.
    Passing the hardware diagnostics is a good indicator that some of the major components aren't malfunctioning - but that doesn't mean that all the hardware is OK.

    This memory dump is similar to the previous ones. Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Aug  9 19:57:05.538 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080914-6937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:3 days 2:26:56.186
    *** WARNING: Unable to verify timestamp for hal.dll
    *** ERROR: Module load completed but symbols could not be loaded for hal.dll
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0007bbdb028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0007bbdb028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F9
      BIOS Release Date             03/18/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-UD5H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Aug  9 19:57:05.538 2014 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    cpuz136_x64.sys             Wed Nov 27 05:33:59 2013 (5295CA97)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    kl1.sys                     Thu Feb 20 03:58:38 2014 (5305C3BE)
    klim6.sys                   Tue Feb 25 04:08:42 2014 (530C5D9A)
    e1r64x64.sys                Tue Mar 11 18:42:59 2014 (531F9173)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    e1d64x64.sys                Fri Mar 14 14:10:25 2014 (53234611)
    klwfp.sys                   Wed Mar 19 09:00:11 2014 (532994DB)
    kneps.sys                   Wed Mar 26 09:04:31 2014 (5332D05F)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    klkbdflt.sys                Fri Mar 28 09:50:45 2014 (53357E35)
    klhk.sys                    Thu Apr 10 09:24:25 2014 (53469B89)
    igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
    klflt.sys                   Fri May 30 13:08:43 2014 (5388BB1B)
    klif.sys                    Mon Jun 23 07:42:40 2014 (53A812B0)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    e1r64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    klhk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

  7. #7


    Could it be a keyboard interfering with the Logitech drivers? I have a Ducky Shine 3 and I never had any problem when I was using a Ducky Shine 1. This keyboard is really the only thing I can think of that acts unusual. Sometimes the caps lock key will stay on, activating the backlit temporarily disconnects the keyboard and reconnects, and a couple months ago, it took Windows a few seconds to recognize the keyboard upon booting into Windows.

    Edit: I just read about NvStreamKms.sys possibly causing blue screens. I disabled the service to see if that may be the problem. If it still happens, I'll then try swapping out my keyboard with another one.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The keyboard is a possibility. See what happens after swapping it out temporarily.
      My System SpecsSystem Spec

UncorrectableError- hal.dll+37203
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