Windows 8 and 8.1 Forums

Somewhat Random crashes started about a week ago

  1. #1

    Posts : 6
    win 8.1

    Somewhat Random crashes started about a week ago

    i am really hoping to get some help here it seems responders really know their stuff. My pc just started crashing a few days ago..i will try to be brief because i guess what you all really need to see is the zip file...i have tried a few things to help with this code 41 kernal and i am not sure what is causing it..i am mostly crashing it seems when i try to use windows features/ cant seem to complete any recovery etc tools before crashing...hopefully i have attached this file properly..and i do apologize for any errors i have made in posting i am new to he site :-). thanks in advance for any of your time spent trying to help me!

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Event ID 41's are simply WIndows' way of saying that it doesn't know why it was shut down. Most often it's due to overheating, BSOD's, or even by holding the power button down when you shut down/restart the system.

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Your BIOS dates from 2012. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard (using an "in-Windows" utility for this will avoid most of these problems).

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    You must update your AMD AHCI Compatible RAID Controller (ahcix64s.sys) as the driver dates from 2008 and likely incompatible with Win8/8.1 I'm uncertain where it comes from - but I'd start with the AMD chipset drivers

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    The memory dump dates from May - don't place too much emphasis on it as it's not likely to be related to the Event ID 41 errors.

    The following is for informational purposes only.
    **************************Sun May  4 23:24:08.236 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050414-21359-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:00:10.055
    Probably caused by :ntkrnlmp.exe ( nt!KiFatalExceptionHandler+22 )
    BugCheck 1E, {ffffffffc0000005, fffff801d437199a, 0, ffffffffffffffff}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801d437199a, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiFatalExceptionHandler
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun May  4 23:24:08.236 2014 (UTC - 4:00)**************************
    ahcix64s.sys                Fri Apr  4 03:56:04 2008 (47F5DF14)
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    cputemperature.sys          Sun Jul 15 10:39:14 2012 (5002D612)
    atikmpag.sys                Fri Aug 30 18:32:32 2013 (52211D80)
    atikmdag.sys                Fri Aug 30 20:02:50 2013 (522132AA)
    aswRdr2.sys                 Tue Mar 18 16:32:20 2014 (5328AD54)
    aswSnx.sys                  Tue Mar 18 16:32:53 2014 (5328AD75)
    aswRvrt.sys                 Tue Mar 18 16:34:02 2014 (5328ADBA)
    aswVmm.sys                  Tue Mar 18 16:34:12 2014 (5328ADC4)
    aswSP.sys                   Tue Mar 18 16:40:59 2014 (5328AF5B)
    cputemperature.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 6
    win 8.1

    Well here is where i am at this point...extremely frustrated after spending a couple hours a night for 3 nights now..

    i am sure i am not having a heat issue..have a program that monitors cpu and graphics

    Bios--i am unable to find out if my bios can be upgraded(see explanation below)..the only thing i could find was on hp support site and was from 2012(when pc was new) i am guessing that was last version..i also read that this can be risky as you stated and should not be performed unless you are sure your os is stable which i am almost certain at this point mine is not.

    first red item from what i have read there is no upgrade to be done

    i removed amd overdrive

    second red item..completely removed the entire program as i dont need any of its features or have other programs that can do what it does

    i tried to update raid controller(although i am not using it)...but i seems there is also no update for that.(this pc has run on it since it was new and had win 8 installed)

    i cant find out about my chipset drivers because somehow my motherboard is not even listed on gigabytes site anywhere and after serching for about 30 minutes i cannot find any info on it (
    M3970AM-HP (Angelica2) amd 970 chipset)

    i was able to download update to catalyst controller from amd site and it updated my video driver i says there is a new catalyst driver (version 14.4)...have tried to download it about 10 times it failed once and i got bsod the rest of the times.

    I am almost sure it must be some software issue in microsoft because as soon as i go to control panel i get bsod..if i use any utility i get bsod...if i download anything through browser i get bsod..if i just do "normal web browsing" without trying to download anything etc it seems relatively stable...i can play my game(D3) for hours and never any is only when i let the pc idle for more than a few minutes (regardless of what i am doing) that this happens (95%) of the time..i have had a random bsod but it is almost exclusively when i idle or use any windows feature...i tried restore but i either got bsod or message file was missing or corrupt..tried refresh a few times but it wasnt able to complete before bsod.

    For reference it took me about 45 minutes to write this up and no issues at all..if i go to control panel or use a windows utility like scan or something i will bsod in 5-10 seconds.

    i am not sure if the beginning of your post was a standard message or you want me to do that in addition to the file i attached earlier...i tried to do that but when i try to save it first asks me to choose a language and then tell me the file cant be found..if i open it manually it says some files may be missing due to errors?..not sure what that means.

    Thanks again for any help you can offer.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The Event Viewer thing is a standard speech that works most of the time.
    Let's see if the following stuff helps

    Try this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    Then try to run the Windows utilities. Let us know what happens then - if it still crashes I'll most likely suggest a complete wipe and reinstall of Windows (with new installation media - if possible).
      My System SpecsSystem Spec

  5. #5

    Posts : 6
    win 8.1

    thanks for reply unfortunately i am now kind of stuck...after my last post(before seeing this one)..i did try windows utility to check my devices(not the method you described just used device manager) said all were good (memory check hd check gpu check etc)..i then read that these utilities really are not very good so i tried to download and use memtest86 i think it was..i was not able to get it on disc due to crash....then a string of real bad things happened....after the crash my pc re-booted and a balloon popped up saying files were ready to be burned to disc..pc went right to bsod (about 5 seconds)..then rebooted..this cycle became endless..reboot..message..crash...finally windows went to "automatic repair" did not work but i was able to get into recovery and decided it was time to just wipe it and start over as much as i didnt want to do this...i chose complete reset instead of seemed this was going to work and then a screen came up saying that it had when i boot it either says "preparing" or "preparing automatic repair"...then it will say windows failed to boot properly and i am given recovery options...i tried the complete reset a few times most times it gets stuck at time it got into the 90's but then failed...i am posting this from my old pc i had in my closet as at this point i cant do anything on the pc in question..i am able to hit f8 and get into that menu but if i try to use any diagnostics the pc freezes as soon as i select anything(not bsod just freezes) there anything i can do from here?..somehow hook the hd to this other computer to fix it?..i dont have discs for recovery due to being and idiot and not buying some dvd's to burn them to..i could burn discs on this pc but i am guessing microsoft wont allow me to download win8 on this pc? i am not sure if i can get to a command prompt because after failure it wont let me do anything unless i reboot(after failure all options seem to not work i get various messages basically saying whatever i am trying is unavailable or had not worked and even my hd is locked here and there?) once again thanks for your time and help.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Due to the problems that are occurring early in the boot process, I have to wonder if your hard drive is dead/dying.
    Try the bootable Seatools diagnostics: SeaTools for DOS | Seagate

    Beyond that, you may want to hook the hard drive up to your other computer and backup your data that way.
    Or, if you're able, tap the "Esc" key when booting, and select the Diagnostic menu from the results - try the hard drive test there.

    If the system is under warranty, HP will want to see that it fails their HDD test before replacing the HDD under warranty (in most cases).

    Also, you can order recovery disks from HP (and they're much, much cheaper than purchasing a full copy of Windows!). Here's a link to some instructions for those in the US: Order Recovery Discs (USA) Please note that this page dates from 2012, so some minor changes may have occurred.
      My System SpecsSystem Spec

  7. #7

    Posts : 6
    win 8.1

    i cant thank you enough for the hp link..i never considered i could just order the recovery discs..long story short i was able to hook it up to other pc..hd test came back bad..then tried built in utility on the original pc and it seems the hd is shot..i am shocked as it is less than 2 years old and i am running other hd's from WD that are over 10 years old...i know this is getting way off topic but am i going to be "allowed" to use theses discs on the replacement hard drive in that system? i have plenty around fortunately :-).
      My System SpecsSystem Spec

  8. #8

    Posts : 5,139
    Win8.1Pro - Finally!!!

    If the system is under warranty, you can have the repairs done by HP (or by the company that holds the warranty). But to get the part (the hard drive) you have to fail the HP diagnostics.

    Beyond that (if you don't have a warranty) you can put any hard drive in that you'd like. The disks should work, but I don't recall having tried it with a different size hard drive (at work) in the recent past. A long time ago I was swapping 1 tB drives for 640/750 gB drives without problems (Win7/Viista).
      My System SpecsSystem Spec

  9. #9

    Posts : 6
    win 8.1

    thanks again for the help i have ordered my discs and they should be here in a couple i asked hp support about the hd..they said it has to be a drive of same size or larger so it seems they have changed things in win 8...luckily 1tb drives dont cost much these days.
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Good luck!
      My System SpecsSystem Spec

Somewhat Random crashes started about a week ago
Related Threads
Random BSOD once a week in BSOD Crashes and Debugging
Hello As per title, I get BSODs once a week, which is kinda annoying since this unit was only purchased a month ago. The computer is not doing anything too resource intensive when the BSOD occurs, so I am at a loss as to understand why it occurs. Thanks fiddle Specs: ASUS Transformer Book...
Got another one guys. This PC is crashing about twice a week. Not doing anything in particular when it happens, just happens. Sometimes while its just sitting idle it will happen. Thanks
Getting Many Crashes over the Past Week in BSOD Crashes and Debugging
Ever since I began playing Battlefield 4, I have began having many crashes. I just recently enabled BSOD so I can see what the error exactly was. However, I have no idea how to interpret these dumps. Here is a summary of my issue that I posted on another site to no avail: Hey guys, I just...
Random crashes in BSOD Crashes and Debugging
Hello there, everyone. I've been having some pretty random crashes with my Windows 8 installation the last 2 days and the only thing that changed was that now I connect my PC is connected directly to WAN (I have some issues with my router). Not that I think that this problem is related to it...
BSOD started in the last week in BSOD Crashes and Debugging
Suddenly getting BSOD. It's happened 3 times in the last week. I'm running a Windows 8 upgrade on an originally Windows 7 machine. I did the upgrade 6 or 7 months ago. No problems since then. Debug of the minidump gives "Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )" which...
Random Windows 8 BSODs Started Today in BSOD Crashes and Debugging
Today my copy of Windows 8 x64 Pro on my Acer Aspire One 722 PC just started having a bunch of random BSOD (SYSTEM_SERVICE_EXCEPTION), sometimes 15 minutes after startup, sometime after a couple of hours hour. I've been using Windows 8 since launch (I upgraded my PC to from W7 to W8) without any...
Random Crashes - W8 Pro 64-Bit in BSOD Crashes and Debugging
I am having random crashes. Dump files are attached. Could someone please help me figure out what is going on. Thanks in advance for your help. p
Eight Forums Android App Eight Forums IOS App Follow us on Facebook