Windows 8 and 8.1 Forums


SYSTEM_SERVICE_EXCEPTION bsod error0x0000003b

  1. #1


    Posts : 5
    8.1 pro 64bit

    SYSTEM_SERVICE_EXCEPTION bsod error0x0000003b


    Just built a system a little over a month ago and put windows 8.1 pro 64bit on it because it's the newest OS and I'm getting ready to leave for college so I put what I figured was the best OS on it. I'm having bsod's probably every half hour to an hour when I'm doing basic things, even just sitting on the desktop. I've flashed the bios, downloaded and installed all new drivers for every component from the asus website, and made sure all my settings in the bios are accurate to reflect the capabilities of my hardware. Also, nothing is overclocked.

    The BSOD's I'm having are system_service_exception and ntfs_file_system. I downloaded and installed the 64bit version of bluescreenview and ntoskrnl.exe consistently shows up as the faulting module. I'm not sure how to post minidumps but if someone could give me tips on how to do that, I'd be more than happy to attach them (I'm fairly new to building PCs and troubleshooting these kinds of issues).

    My PC specs are as follows:

    Asus Crosshair V Formula-Z mobo
    AMD FX9590 cpu (noctua nh-d14 cooler)
    32gb kit of G.Skill ripjaws 2133mhz (downclocked to 1866mhz)
    AMD Radeon R9 290x
    1000watt 80plus gold certified corsair psu

    Any help would be GREATLY appreciated as I am trying to get this computer running stable before I leave for college in a little under a month. Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    8.1 pro 64bit


    I tried to zip my minidumps and attach them to my original post, but I'm not sure if it is what you need to help troubleshoot the issue, let me know if I need to do something different.
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi s1lkwurm & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been given a summary of them for informative purposes :-
    Code:
    **************************Sat Aug  2 21:31:10.168 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!IopParseDevice+949 )
     
    BugCheck 3B, {c0000005, fffff8008f60c729, ffffd00196856bf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  LoLLauncher.ex
     
    FAILURE_BUCKET_ID:  0x3B_nt!IopParseDevice
     
      BIOS Version                  2101
     
      BIOS Release Date             04/17/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 20:28:25.950 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
     
    Probably caused by : volsnap.sys ( volsnap+16569 )
     
    BugCheck 1E, {ffffffffc0000005, fffff802c9754318, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_volsnap+16569
     
      BIOS Version                  2101
     
      BIOS Release Date             04/17/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 17:47:28.988 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+26fae )
     
    BugCheck 4E, {2, 23ce81, 83efff, 1}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
     
    BUGCHECK_STR:  0x4E_2
     
    PROCESS_NAME:  MsMpEng.exe
     
    FAILURE_BUCKET_ID:  0x4E_2_nt!_??_::FNODOBFM::_string_
     
      BIOS Version                  2101
     
      BIOS Release Date             04/17/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 16:45:03.486 2014 (UTC + 5:30)**************************
    Probably caused by : WdFilter.sys ( WdFilter!MpFsCtlQueryNormalizedName+5b )
     
    BugCheck 3B, {c0000005, fffff8018e9680b1, ffffd00114ac67c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  MsMpEng.exe
     
    FAILURE_BUCKET_ID:  0x3B_WdFilter!MpFsCtlQueryNormalizedName
     
      BIOS Version                  2002
     
      BIOS Release Date             02/26/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 12:12:15.993 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+3ef )
     
    BugCheck 3B, {c0000005, fffff8022b81014f, ffffd00022e30b20, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  MsMpEng.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!ObpCreateHandle
     
      BIOS Version                  2002
     
      BIOS Release Date             02/26/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 11:16:53.872 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!KiSwapThread+152 )
     
    BugCheck 3B, {c0000005, fffff801e0265d22, ffffd000752d3e30, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  FlashPlayerPlu
     
    FAILURE_BUCKET_ID:  0x3B_nt!KiSwapThread
     
      BIOS Version                  2002
     
      BIOS Release Date             02/26/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 10:37:16.708 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
     
    Probably caused by : Ntfs.sys ( Ntfs+f7963 )
     
    BugCheck 24, {b500190637, ffffd000d52a0828, ffffd000d52a0030, fffff80014fe4963}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
     
    PROCESS_NAME:  LoLLauncher.ex
     
    BUGCHECK_STR:  0x24
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  0x24_Ntfs+f7963
     
      BIOS Version                  2002
     
      BIOS Release Date             02/26/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sat Aug  2 21:31:10.168 2014 (UTC + 5:30)**************************
    e1i63x64.sys                Wed Mar 20 13:07:29 2013 (51496739)
    asmtxhci.sys                Sat Aug 17 00:58:42 2013 (520E7D6A)
    asmthub3.sys                Sat Aug 17 00:58:54 2013 (520E7D76)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    RTKVHD64.sys                Mon Oct  7 19:29:13 2013 (5252BE31)
    asstor64.sys                Mon Jan 27 15:00:34 2014 (52E6273A)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    usbfilter.sys               Mon Feb 17 11:53:43 2014 (5301AAEF)
    AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
    rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    atikmpag.sys                Wed Jul  9 20:49:51 2014 (53BD5D97)
    amdacpksd.sys               Wed Jul  9 21:00:00 2014 (53BD5FF8)
    atikmdag.sys                Wed Jul  9 21:04:34 2014 (53BD610A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 17:47:28.988 2014 (UTC + 5:30)**************************
    ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
    ssudmdm.sys                 Thu Jan  2 15:21:26 2014 (52C5369E)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  2 16:45:03.486 2014 (UTC + 5:30)**************************
    lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
    lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
    
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=asstor64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

    Please follow the below steps one step at a time and then check for BSOD's :-

    1. Please visit the link for the driver highlighted in RED and then delete the software associated with it which is given in the link.
    2. Please disable Samsung Kies till the time we are troubleshooting.
    3. There is no proper cause or a driver (Apart from the RED one) which I could see from the dumps, so could you please run the Memtest to test the RAM for no shorter than 8 passes using this guide :- RAM - Test with Memtest86+ - Windows 7 Help Forums
    4. If the above test comes clean then please start with the Hardware Diagnostics.


    Also, is there any specific way you get the BSOD or is it just completely random? If you are still getting issues then please run the SF Diagnostic Tool and let it run for atleast 15 minutes or till the time it says that it has completed.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    8.1 pro 64bit


    thanks for responding with some advice

    completely cleared my system of all AMD related software/drivers and reinstalled only the drivers, so that took care of point 1.
    ran memtest86+ and everything was fine, no errors on any of the sticks after repeated passes, I'm currently trying to work my way through the hardware diagnostics but I just had a couple more BSODs (attached the dumps to this post)...I've found that I can force the system to BSOD if I run the League of Legends client and let it update (peer to peer downloading the update), if that is at all helpful. Both of the recent BSOD's have been when I am running the League of Legends client.

    also, if it's worth mentioning, I can't ever update the drivers for the onboard intel 82583V because it continues to say that there are no intel components present in the PC and therefore can't update them.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi there,

    I see that many times the NTFS.sys is present in the stack in your latest dump files. I would suggest you to check your filesystem for any corruption. Follow the below guide and see if this fixes or not :-

    Guide - How to fix corrupted files on Windows - Microsoft | DSLReports Forums

    Make sure you follow everything to the point.

    If it is still not helping then please run Driver Verifier according to this guide :-
    Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    8.1 pro 64bit


    ran system file checker which came up with no integrity violations, after that I typed in the dism cleanup command just to make sure and it didn't repair anything because it found no problems

    also, ran driver verifier and it's not giving me any BSODs on startup
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by s1lkwurm View Post
    ran system file checker which came up with no integrity violations, after that I typed in the dism cleanup command just to make sure and it didn't repair anything because it found no problems

    also, ran driver verifier and it's not giving me any BSODs on startup
    Let the driver verifier run for at least 36 hours. Keep doing what you do normally and see if it crashes or not.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    8.1 pro 64bit


    I ran chkdsk with /f and /r parameters and it continually hangs up on 10%.... the more I think about the issues I've been having, the more I think it points to a faulty HDD so I'm going to check with Newegg and see if there's something I can do to quickly RMA the drive and see if that helps
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by s1lkwurm View Post
    I ran chkdsk with /f and /r parameters and it continually hangs up on 10%.... the more I think about the issues I've been having, the more I think it points to a faulty HDD so I'm going to check with Newegg and see if there's something I can do to quickly RMA the drive and see if that helps
    Sometimes it may seem that it has hanged but let it run for a while. Also, let the Driver Verifier run for atleast 36 hours for a minimum. Start with the following guide for the HDD Diagnostics and report back :-
    Hard Drive Diagnostic Procedure
      My System SpecsSystem Spec

SYSTEM_SERVICE_EXCEPTION bsod error0x0000003b
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