Windows 8 and 8.1 Forums


Frequent BSODs on Win8.1 laptop, different error codes

  1. #31


    Posts : 44
    Windows 8.1 Pro (x64)


    All right, I ran Memtest86+ for about four days straight with default settings (letting it run from boot without touching anything). 35 passes, 0 errors found. Screenshot attached.

    EDIT (11 PM): New BSOD, ďPFN_LIST_CORRUPTĒ. Minidump attached. Sure are a lot of freaking memory-related problems for a computer whose RAM is (allegedly) working just fine Ö

    EDIT (08/16/14 12:33 AM): New BSOD. Minidump attached.

    EDIT (2:50 AM): Another BSOD. ďAPC_INDEX_MISMATCHĒ. Minidump attached.

    EDIT (5:32 AM): And another. FFS do I hate this machine. ďPAGE_FAULT_IN_NONPAGED_AREAĒ. Minidump attached.

    EDIT (08/17/14 2:27 AM): Another, ďmemory corruptionĒ, minidump attached.

    EDIT (2:45 AM): Same. Minidump attached. I wonít be updating this post anymore as itís just more of the same every time, anyway.
    Last edited by Noc; 17 Aug 2014 at 01:47.

      My System SpecsSystem Spec

  2. #32


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Noc,

    In some of the Dump files which you have posted, there is corruption in Windows Components. Now, since the System File Checker also reported that there are corruptions and DISM not able to fix it, I would suggest you to perform a CLEAN install from a CLEAN/Unpatched/Unmodified Operating System Installation Disc.

    Furthermore, on checking your Event Log, some of the critical drivers were not loaded (Like DAM.sys etc). Did you start having problems from a point of time you remember?

    Once, you do a clean install, do not install any drivers from Toshiba and see if the problem still occurs or not. If the problem is still not solved, please give this Hardware Diagnostics a start :- Diagnostics

    Leave out the Memtest as you have already performed it. Please go to Windows Update and download (ALL including Optional) updates available for your system. Note that it might take several trips to get them all.

    If this all does not help then I would ask a senior to help out here. I would expect a freshly generated SF Diagnostics File in your next post if the issues still persist.
      My System SpecsSystem Spec

  3. #33


    Posts : 44
    Windows 8.1 Pro (x64)


    Just to update you, I had the same PC repair shop as last time have another go at it, but they said they found no issues and couldn’t get the computer to crash.

    And as I mentioned previously, I did eventually get DISM and SFC to work and they fixed all corruption. Just to be sure, I ran both again just now and any new corruption was also fixed.

    Knowing this, would you still recommend I do yet another clean OS reinstall? I am reluctant to do so as I have limited time on the computer as it is.
      My System SpecsSystem Spec

  4. #34


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Noc View Post
    Just to update you, I had the same PC repair shop as last time have another go at it, but they said they found no issues and couldn’t get the computer to crash.

    And as I mentioned previously, I did eventually get DISM and SFC to work and they fixed all corruption. Just to be sure, I ran both again just now and any new corruption was also fixed.

    Knowing this, would you still recommend I do yet another clean OS reinstall? I am reluctant to do so as I have limited time on the computer as it is.
    So, are you still getting BSOD's? If yes, then please post a freshly generated SF Diagnostic ZIP File and I would ask a senior to help out here.
      My System SpecsSystem Spec

  5. #35


    Posts : 44
    Windows 8.1 Pro (x64)


    Yes, I am still getting BSODs; Iíve had two just this evening. New SF Diagnostic ZIP attached.

    To clarify, do you mean youíll ask a senior for help or that I should? Iím afraid I donít know who the seniors are Ö

    Even though we havenít yet found the problem, a big thanks anyway for all the help youíve offered. (But I repeat myself.)

    BTW, the PC repair shop reinstalled Kaspersky without my knowledge and I later reinstalled TrueCrypt (without encrypting the system), Mozy and WinCDEmu. Since the BSODs have continued unabated even when they were uninstalled, I doubt they are responsible and I am limited without them. Iíd prefer not to remove them for the time being, but I will do so if I must.

    UPDATE: Just BSODíd three times in a row when I tried to play the video on this page. No minidumps were created.
    Last edited by Noc; 23 Aug 2014 at 05:18.
      My System SpecsSystem Spec

  6. #36


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Noc,

    Thanks for your kind words. I will PM usasma and ask him to help out here .
    Regarding your latest dump files. Below are my findings :-

    1. In your latest dump file, Mozy is present in the call stack which caused the Blue Screen. Please remove it till the time we are troubleshooting.
    2. According to your Event Logs, there is a presence of a "Kobo eReader-2.8.1 USB Device" for which Windows was not able to install Device Drivers. I would suggest you to remove this device till the time we are troubleshooting.
    3. There are a LOT of errors "A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10." Could you please Disable the Internet Connection and turn off TLS in Internet Explorer and see if it is giving BSOD's or not? Other possible solutions are **HERE** and
      In Group Policy Editor (run: gpedit.msc), went to Computer Configuration > Administrative Templates > System > Distributed COM > Application Compatibility and enabled "allow local activation security check exemptions"
      to the problem of this SCHANNEL.



    Please perform the above suggestions and I woulld PM usasma now. You should expect a reply form him soon ^_^.
      My System SpecsSystem Spec

  7. #37


    Posts : 44
    Windows 8.1 Pro (x64)


    Quote Originally Posted by blueelvis View Post
    In your latest dump file, Mozy is present in the call stack which caused the Blue Screen. Please remove it till the time we are troubleshooting.
    I have now uninstalled it.

    Quote Originally Posted by blueelvis View Post
    According to your Event Logs, there is a presence of a "Kobo eReader-2.8.1 USB Device" for which Windows was not able to install Device Drivers. I would suggest you to remove this device till the time we are troubleshooting.
    It was just charging at the time. It is now disconnected.

    Quote Originally Posted by blueelvis View Post
    There are a LOT of errors "A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10." Could you please Disable the Internet Connection and turn off TLS in Internet Explorer and see if it is giving BSOD's or not? Other possible solutions are **HERE** and
    In Group Policy Editor (run: gpedit.msc), went to Computer Configuration > Administrative Templates > System > Distributed COM > Application Compatibility and enabled "allow local activation security check exemptions"
    to the problem of this SCHANNEL.
    Iím afraid I donít understand any of this; itís beyond my level of knowledge. Are you saying you want me to disable my Internet connection completely? I have no other device I can access Internet on.

    EDIT: Is it possible the above Internet-related issue may be related to my VPN program (Private Internet Access), in which Iíve enabled the VPN Kill Switch, DNS Leak Protection and IPv6 Leak Protection features (details here)?

    I shall await Usasmaís response and I thank you again for your help.
      My System SpecsSystem Spec

  8. #38


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Noc,

    Just perform the steps. By disabling the Internet Connection, I mean to remove the Ethernet Cable form the system or turning off the Wifi Network Card and then using the system normally to see if it BSOD's or not.
      My System SpecsSystem Spec

  9. #39


    Posts : 44
    Windows 8.1 Pro (x64)


    What I meant is that I donít understand anything in the thread you linked at all, sorry. I donít even know half of what theyíre talking about.

    I donít use Internet Explorer, but I have disabled TLS in it. I couldnít find how to disable TLS in Firefox (the browser I actually use).

    Right now, my Ethernet is disconnected and Iím only using Wi-Fi. Iím afraid I canít afford to disable my Internet connection for now since I have no other device I can use to access the Internet. I also have too little time left here to test this machine to really see whether disabling my connection would even help prevent BSODs (which can take hours to occur regardless of what I do).
      My System SpecsSystem Spec

  10. #40


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I"m on my way to the airport right now to drop the wife off.
    I'll be back in 4-6 hours or so and will try to get online then.
      My System SpecsSystem Spec

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Frequent BSODs on Win8.1 laptop, different error codes
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