Windows 8 and 8.1 Forums


BSOD often whilst downloading or browsing web

  1. #1


    Posts : 4
    windows 8.1 64-bit Computer type: Tablet

    BSOD often whilst downloading or browsing web


    I've been experiencing BSOD shortly after upgrade to windows 8.1, roughly a couple of months ago. The frequency is increasing, several times a week is not uncommon. Usually BSOD happens whilst downloading or occasionally just browsing the web.

    I'm extremely inexperienced, so please bear with me. Grateful for any help forum users might be able to provide. I've uploaded SFdebugfile for your consideration.

    Thank you,

    Jeff

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi DrXavier & Welcome to the forums ^_^,

    I am sorry for the late response. There aren't just many people who do the Dump analysis


    Unfortunately the SF Diagnostic File does not contain any Dump file to analyze. Could you please make sure that the generation of the Minidump files has been enabled by following this **guide**?

    If the settings are correct, then please upload this file :- "C:\Windows\Memory.dmp" . It would be a big file so please ZIP it up before uploading. Upload it to any file sharing websites like MediaFire or One Drive and then post the link to it in your next post .
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1 64-bit Computer type: Tablet


    Hi Blueelvis and thank you.

    I'm on call this weekend (hospital), so I don't have the computer to hand. I'll follow your instructions regarding minidump generation on Monday, when I get home.

    Thank you for all your help. It is appreciated.

    Jeff
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Sure thing, looking forward to your update
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1 64-bit Computer type: Tablet


    Quote Originally Posted by blueelvis View Post
    Sure thing, looking forward to your update
    Hi blueelvis,

    I followed the tutorial and changed the write debugging information setting from 'automatic' to 'small memory dump (256kb)'. However, when I search C:\Windows\Memory.dmp the file doesn't exist. Do I have to wait for a crash for the file to be created and then upload?

    Please advise.

    Once again, thanks for your help.

    Jeff
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by drxavier View Post
    Quote Originally Posted by blueelvis View Post
    Sure thing, looking forward to your update
    Hi blueelvis,

    I followed the tutorial and changed the write debugging information setting from 'automatic' to 'small memory dump (256kb)'. However, when I search C:\Windows\Memory.dmp the file doesn't exist. Do I have to wait for a crash for the file to be created and then upload?

    Please advise.

    Once again, thanks for your help.

    Jeff
    Once you have done this setting. You would need to check this folder :- "C:\Windows\Minidump" and see if there are any Dump files in it or not. Yes, you would have to wait for a crash to happen for Windows to generate a Dump file.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8.1 64-bit Computer type: Tablet


    Hi blueelvis,

    I checked C:\Windows\Minidump and the folder is empty. Computer seems to be behaving at the moment! As soon as it crashes I'll upload the file(s).

    Thank you.

    Jeff
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by drxavier View Post
    Hi blueelvis,

    I checked C:\Windows\Minidump and the folder is empty. Computer seems to be behaving at the moment! As soon as it crashes I'll upload the file(s).

    Thank you.

    Jeff
    Sure thing ^_^. Looking forward to your update.
      My System SpecsSystem Spec

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