BSOD and computer freezes and restarts randomly

josmunpav

New Member
Messages
3
Hi guys,

A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.

After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.

However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:
- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them

After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.

I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.

I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.

Any help is welcomed! Please find attached the SF report. Thanks!

Edited: Added a new crash info:

System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:31:26 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: 3
Error Type: 7
Processor APIC ID: 0

The details view of this entry contains further information.

Error: (07/30/2014 01:31:21 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:31:21 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xffffe001c4911038, 0x0000000000000000, 0x0000000000000000)C:\WINDOWS\Minidump\073014-15125-01.dmp073014-15125-01

Error: (07/30/2014 01:31:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:20:31 PM on ‎7/‎30/‎2014 was unexpected.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A78L-M/USB3
    Memory
    12GB DDR3
    Graphics Card(s)
    AMD Radeon HD 6670 (1GB)
    Antivirus
    AVG
Power surge problems are a pain to troubleshoot! I've got a bunch of long stories that I can tell - but in short, it may not even be a device that was being used (I had hardware problems from a telephone modem that wasn't being used after a lightning strike on my cable).

Only 44 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

Plex Media Server has been known to cause BSOD problems on occasion. I'd suggest uninstalling it in order to test the system for problems with it.

MSINFO32 shows a history of STOP 0x124 errors - these are usually hardware problems, but can also be caused by low-level drivers.
Let's start with these free hardware diagnostics: Hardware Diagnostics
FWIW - the OCCT test (in the video section) has a PSU test, but I expect you won't need it as you've replaced the PSU already.
There's no certain diagnostics for a motherboard - we just decide if it's hardware, then we try and rule all the other parts out (more steps after the hardware diagnostics).

The only 3rd party drivers in the memory dumps are related to your antivirus. When we see this few drivers in the memory dump it's usually indicative of a hardware problem (although this isn't 100% sure). So the hardware tests are where we should start.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Jul 29 19:34:40.667 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073014-15218-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17031.amd64fre.winblue_gdr.140221-1952
System Uptime:[B]0 days 0:00:04.382[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe000b4b7e038, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000b4b7e038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 29 12:26:38.435 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072914-11890-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17031.amd64fre.winblue_gdr.140221-1952
System Uptime:[B]0 days 0:00:04.150[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe000b4b2c038, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000b4b2c038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Jul 29 19:34:40.667 2014 (UTC - 4:00)**************************
avgrkx64.sys       Tue Jun 17 10:06:04 2014 (53A04B4C)
avgmfx64.sys       Tue Jun 17 10:06:17 2014 (53A04B59)
avgidsha.sys       Tue Jun 17 10:06:20 2014 (53A04B5C)
avgloga.sys        Tue Jun 17 10:06:42 2014 (53A04B72)
[/font]
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thanks usasma. I've added another dump that just happened while I was having lunch. I left intentionally PES2014 running and when I came back the PC had restarted. It says:

System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:31:26 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: 3
Error Type: 7
Processor APIC ID: 0

The details view of this entry contains further information.

Error: (07/30/2014 01:31:21 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:31:21 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xffffe001c4911038, 0x0000000000000000, 0x0000000000000000)C:\WINDOWS\Minidump\073014-15125-01.dmp073014-15125-01

Error: (07/30/2014 01:31:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:20:31 PM on ‎7/‎30/‎2014 was unexpected.

I've attached again the new SF zip file. Thanks in advance I will follow your indications.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A78L-M/USB3
    Memory
    12GB DDR3
    Graphics Card(s)
    AMD Radeon HD 6670 (1GB)
    Antivirus
    AVG
Aha! Another clue! I saw the AODDriver4.2.0 error:
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

The crash dumps are nearly the same:
Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Jul 30 08:30:50.735 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073014-15125-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17031.amd64fre.winblue_gdr.140221-1952
System Uptime:[B]0 days 0:00:04.451[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe001c4911038, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001c4911038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Jul 30 08:30:50.735 2014 (UTC - 4:00)**************************
avgrkx64.sys       Tue Jun 17 10:06:04 2014 (53A04B4C)
avgmfx64.sys       Tue Jun 17 10:06:17 2014 (53A04B59)
avgidsha.sys       Tue Jun 17 10:06:20 2014 (53A04B5C)
avgloga.sys        Tue Jun 17 10:06:42 2014 (53A04B72)
[/font]
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Sorry for bumping in John (I also have experienced the Modem being fried due to lightning :0 ),

I analyzed the dump files and below has been provided an analysis :-
Code:
0: kd> !errrec ffffe000b4b7e038
===============================================================================
Common Platform Error Record @ ffffe000b4b7e038
-------------------------------------------------------------------------------
Record Id     : 01cfab85a8e24177
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/29/2014 23:34:40 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000b4b7e0b8
Section       @ ffffe000b4b7e190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000b4b7e100
Section       @ ffffe000b4b7e250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 08 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe000b4b7e250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe000b4b7e148
Section       @ ffffe000b4b7e2d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=#ff0000][B][U]Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
[/U][/B][/COLOR]  Status      : 0xfe00000000070f0f
  Address     : 0x00000000fed000f0
  Misc.       : 0xc00a0fff01000000
In every dump file, the error comes up in the Processor 0 Bank 4 which most likely (95% means there is problem with Hardware). In case it was a software or an overclock, we would have seen different Processor Bank numbers but that is not the case here.


So, OP please follow John's advice and remove the software and the Hardware Diagnostics he has asked. But, before you start the hardware diagnostics, make sure you unplug the hardware components and then replug them. Also, it may be possible that there is no visible damage to the motherboard but it may be damaged. If the socket for the processor is damaged on the motherboard, then we would be getting CPU Errors as well during the Hardware Diagnostics.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi guys,

After reading blueelvis suggestion about the weirdness of the error coming up on Processor 0 Bank 4, I just realized I had my old AMD CPU somewhere. I found and plugged it in and everything has been running smoothly for 4 days. I could even play the games that normally failed with the new CPU, with a lower performance of course.

As my new CPU was bought on Amazon back in April and was still under warranty I claimed a change as all indicated a failure with the CPU and they has sent me a replacement one. I have just plugged it in and it is failing again, so I believe in the end it has to be the motherboard failing, probably due to a surge when the PSU crashed.

I mean, I've got all the Windows updates as required by usasmas, I have not installed any new software or anything new in terms of hardware apart from the new PSU, I've done a memory check and everything is fine and some hardware checks with no issues so I'm kind of lost here. What else can be apart from the mobo? A driver failing for 2 different AMD FX8350 but not for my old AMD Athlon II X2 250?
How weird!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A78L-M/USB3
    Memory
    12GB DDR3
    Graphics Card(s)
    AMD Radeon HD 6670 (1GB)
    Antivirus
    AVG
Hi ^_^,

If my memory serves me right, the Athlon II X2 uses the AM2 socket whereas the newer ones use the AM3 socket over the motherboards right?
If it is a motherboard, then we need to make sure that IT IS the root cause because I think changing the motherboard is very tiresome task. We would need to see if the PSU is good or not as well because it is the only new hardware change. But, the error log above posted by you suggests that there was an error in the AMD Northbridge so let's first make sure that it is not the rest of the components (Both software / Hardware) that are the root cause.

Did you complete all the Hardware Diagnostics suggested by Usasma?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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