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Kernel-Power Event ID 41 PLEASE HELP

  1. #1


    Posts : 1
    Windows 8.1

    Kernel-Power Event ID 41 PLEASE HELP


    Just got this new computer earlier this month and since I have had 3 BSOD's. The first happened while watching a Youtube Video, the second while watching Plex, and the third while I was watching Twitch. They come up with the same error each time and it's "Kernel-Power" Event ID 41 Task Category (63) I am BEGGING someone to help me figure out what it could be and help me fix it. This is a brand new computer and I was hoping to have some solution or idea as to what it could be. I have attached what I believe it the proper .dmp zip of the most recent event.

    Thank you SO MUCH to everyone in advance for helping me through this.

    EDIT: I have attached all 3 of the .dmp's from all 3 crashes.

    So sorry for posting it in the wrong thread earlier!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TCUFrogs & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same :-
    Code:
    **************************Wed Jul 30 08:54:57.643 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for atikmdag.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     
    Probably caused by : atikmdag.sys ( atikmdag+2783e )
     
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
     
    BUGCHECK_STR:  0xA0000001
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xA0000001_atikmdag+2783e
     
      BIOS Version                  V25.0
     
      BIOS Release Date             05/28/2013
     
      Manufacturer                  MSI
     
      Product Name                  MS-7641
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jul 26 15:17:36.538 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for atikmdag.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     
    Probably caused by : atikmdag.sys ( atikmdag+2783e )
     
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
     
    BUGCHECK_STR:  0xA0000001
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  firefox.exe
     
    FAILURE_BUCKET_ID:  0xA0000001_atikmdag+2783e
     
      BIOS Version                  V25.0
     
      BIOS Release Date             05/28/2013
     
      Manufacturer                  MSI
     
      Product Name                  MS-7641
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 10:24:12.557 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for atikmdag.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     
    Probably caused by : atikmdag.sys ( atikmdag+28ece )
     
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
     
    BUGCHECK_STR:  0xA0000001
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xA0000001_atikmdag+28ece
     
      BIOS Version                  V25.0
     
      BIOS Release Date             05/28/2013
     
      Manufacturer                  MSI
     
      Product Name                  MS-7641
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    As you can see, it is the "atikmdag.sys" which is your ATI GPU Driver. Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Wed Jul 30 08:54:57.643 2014 (UTC + 5:30)**************************
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    usbfilter.sys               Wed Aug 29 06:57:12 2012 (503D6FF0)
    lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
    lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
    lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
    ladfGSCamd64.sys            Tue Apr 16 00:09:12 2013 (516C4950)
    ladfGSRamd64.sys            Tue Apr 16 00:09:15 2013 (516C4953)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    RTKVHD64.sys                Tue Jul  2 19:37:25 2013 (51D2DE9D)
    AODDriver2.sys              Thu Sep 12 09:06:40 2013 (523136C8)
    AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
    RzFilter.sys                Thu Apr  3 21:09:47 2014 (533D80C3)
    RzDxgk.sys                  Thu Apr  3 21:09:50 2014 (533D80C6)
    rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    rzmpos.sys                  Mon May 19 12:14:13 2014 (5379A83D)
    atikmpag.sys                Sat Jul  5 06:56:52 2014 (53B7545C)
    atikmdag.sys                Sat Jul  5 07:09:13 2014 (53B75741)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jul 26 15:17:36.538 2014 (UTC + 5:30)**************************
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 10:24:12.557 2014 (UTC + 5:30)**************************
    netr28ux.sys                Fri Apr 26 08:03:43 2013 (5179E787)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
    atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    Please follow the instructions below step by step and once each step is done, check for BSOD's:-

    1. Since, the BSOD's are caused by the ATI Driver, please remove it completely from the system using this **TOOL**. See if you are still getting crashes or not. If the problem stops, get the latest drivers from your Motherboard/GPU Manufacturer and while installing only check the option to "Display Drivers Only" and then install.
    2. There is presence of the "AODDriver2.sys" which is known to cause BSOD's. Please remove AMD Overdrive/Gigabyte Easy Tune/AMD Fuel (Location is C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys). If no such software is present then search for it and then rename the driver.
    3. Please remove any Razer device attached to the system while we are troubleshooting as they are known to cause BSOD's.
    4. Event 41 means that the system had unexpected shutdown. So, make sure you have a sufficient Power Supply for your system, it is working fine and ensure that all the connections are tight.


    In your next post, if you are still facing problems then please follow the instructions over **here** and attach the SF Diagnostic File in your next post.
      My System SpecsSystem Spec

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