Windows 8 and 8.1 Forums


Windows 8.1 Crashes without BSOD

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I don't see the uploaded event log.

    If the computer still crashes after doing the factory reinstall (without adding any additional programs), then it's most likely hardware. As to which hardware, my guess would have to be the motherboard - but I'm not sure about this.

    The key for sending it in for service is that the problem must be reproducible. You must include precise directions on how to get it to crash - otherwise you risk them sending it back unrepaired (if they can't find the problem).

    Good luck!

      My System SpecsSystem Spec

  2. #12


    Posts : 10
    Windows 8.1


    Hi,

    I have re-attached the latest Event Log. So far no crashes so far, on day 2 now, however I have installed a lot of the major software which are critical for me to do my work, except the likely problematic ones like Comodo & Strong VPN.

    Thats my main concern, as it is extremely difficult to re-produce this issue. My warranty is also only in the US, while I am in China which makes things worst.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Lot's of network errors - looks like you weren't able to connect to the internet for a while. Did you notice this? it was around 6:00 and 21:00 yesterday

    Update your USB ST Microelectronics driver - as it has had problems loading around the time of the last 2 shutdowns.

    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      My System SpecsSystem Spec

  4. #14


    Posts : 10
    Windows 8.1


    Hi,

    I didnt really have any internet issues. It might be showing up like this due to the use of VPN and the Great Firewall doing all it can to block it (for e.g. sometimes when we disconnect VPN here, the DNS temporarily goes down or does weird things).

    USB ST Microelectronics driver - as it has had problems loading around the time of the last 2 shutdowns. - Not sure what this relates to? Do You have any idea where it should up in the device manager? As I dont see any updates via windows update or via the Vaio update software.

    This is a genuine version of windows and hence not hacked, which is the reason why I was able to re-install using the backup in partition for restoring to factory settings. MGADiag result is attached. I wasnt able to copy the result, as when I click on copy I get an error "failed to create output file.....".

    To update: Most of the issues are now back, since I went from Windows 8 to Windows 8.1 through the free update offered by Microsoft. Cant save event logs, software crashing, etc. same issues as before. Although, I was using windows 8.1 for more than 4 months before these issues starting coming up, so its hard to figure out if its the 8.1 causing these.

    Would you say that at this time the only option would be to go back down to windows 8?



      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The sensor is most likely an Accelerometer Sensor (motion or impact sensor)
    But it can be related to a fingerprint sensor.

    I don't think that you'll get any improvement by reverting to Win8, but I am out of ideas.
    I'd suggest returning it to the US for warranty repair.
      My System SpecsSystem Spec

  6. #16


    Posts : 10
    Windows 8.1


    Thanks John,

    Yeah I am of the same opinion, however, getting it back to the US for me can take months as I have no plans to visit anytime soon and my concern is being able to replicate the issue. I have a business trip starting in a few days so changing the laptop is going to be very hard at such a short notice.

    But I guess, I will just take a risk and see how it pans out over the next few days. Thanks for all your help with this.
      My System SpecsSystem Spec

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Windows 8.1 Crashes without BSOD
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