Windows 8 and 8.1 Forums


Frequent Bad Pool Caller BSOD Crashes

  1. #1


    Posts : 5
    Windows 8.1

    Frequent Bad Pool Caller BSOD Crashes


    I have recently started getting Bad Pool Caller crashes, probably about twice a day for the past week. If anyone could figure out how to fix it that would be great.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Chapnis & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of that :-
    Code:
    **************************Sun Jul 27 08:28:46.277 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ecfd )
     
    BugCheck 7A, {fffff6e80011cf48, ffffffffc00000c0, 16a823be0, ffffd000239e9000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
     
    BUGCHECK_STR:  0x7a_c00000c0
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x7a_c00000c0_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jul 25 09:24:29.920 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
     
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 0, ffffe000e4ece938}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jul 25 07:01:08.077 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
     
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 0, ffffe0002ea10cf8}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 24 18:05:16.799 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
     
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 0, ffffe001b02a99e8}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul 22 11:47:45.909 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
     
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 0, ffffe001e860a328}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul 22 09:18:44.473 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
     
    Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 117cc0, ffffe0006bbf4148}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
     
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    We can see that most of the dump files blame the "NETIO.sys" which is the Networking Input/Output Driver of Windows and chance of it being at fault is extremely low. Below is a list of 3rd party drivers which are present on your machine :-
    Code:
    **************************Sun Jul 27 08:28:46.277 2014 (UTC + 5:30)**************************
    adfs.SYS                     Fri Jun 27 02:22:37 2008 (48640195)
    clwvd.sys                    Fri Aug  3 16:19:32 2012 (501BACBC)
    WirelessButtonDriver64.sys   Thu Aug 30 08:41:29 2012 (503ED9E1)
    Accelerometer.sys            Wed Feb 27 01:38:10 2013 (512D162A)
    hpdskflt.sys                 Wed Feb 27 01:38:12 2013 (512D162C)
    ElbyCDIO.sys                 Mon Mar  4 14:51:51 2013 (513467AF)
    VClone.sys                   Wed Jul 24 20:32:55 2013 (51EFEC9F)
    iwdbus.sys                   Thu Jul 25 06:36:12 2013 (51F07A04)
    SynTP.sys                    Sat Jul 27 00:16:37 2013 (51F2C40D)
    Smb_driver_Intel.sys         Sat Jul 27 00:19:06 2013 (51F2C4A2)
    RTKVHD64.sys                 Tue Aug 13 17:45:42 2013 (520A236E)
    Rt630x64.sys                 Thu Aug 15 11:53:59 2013 (520C73FF)
    dump_iaStorA.sys             Fri Aug 16 22:52:01 2013 (520E5FB9)
    iaStorA.sys                  Fri Aug 16 22:52:01 2013 (520E5FB9)
    TeeDriverx64.sys             Mon Aug 19 22:53:31 2013 (52125493)
    RtsPer.sys                   Wed Aug 21 12:53:24 2013 (52146AEC)
    intelppm.sys                 Thu Aug 22 14:16:35 2013 (5215CFEB)
    igdkmd64.sys                 Mon Sep  9 22:57:52 2013 (522E0518)
    netr28x.sys                  Tue Nov 26 14:02:39 2013 (52945CA7)
    rtbth.sys                    Fri Nov 29 08:43:06 2013 (52980642)
    nvvad64v.sys                 Fri Mar 28 19:02:06 2014 (533579D6)
    nvlddmkm.sys                 Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys              Thu May 22 22:13:14 2014 (537E2922)
    avgtpx64.sys                 Thu May 29 18:02:11 2014 (538728CB)
    avgrkx64.sys                 Tue Jun 17 19:36:04 2014 (53A04B4C)
    avgmfx64.sys                 Tue Jun 17 19:36:17 2014 (53A04B59)
    avgidsdrivera.sys            Tue Jun 17 19:36:18 2014 (53A04B5A)
    avgdiska.sys                 Tue Jun 17 19:36:19 2014 (53A04B5B)
    avgidsha.sys                 Tue Jun 17 19:36:20 2014 (53A04B5C)
    avgloga.sys                  Tue Jun 17 19:36:42 2014 (53A04B72)
    avgldx64.sys                 Tue Jun 17 19:51:28 2014 (53A04EE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jul 25 09:24:29.920 2014 (UTC + 5:30)**************************
    xusb22.sys                   Tue Mar 18 13:48:41 2014 (53280161)
    http://www.carrona.org/drivers/driver.php?id=adfs.SYS
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys

    Please perform the following steps, one at a time and checking for BSOD's:-
    1. Remove AVG Antivirus using this **TOOL**.

    2. Remove Adobe File Systems Driver.

    3. Update CyberLink WebCam Virtual Driver.

    4. Check for updates for the rest of the drivers.

    5. It seems that you have overclocked your processor, please reset it back to STOCK settings till the time we are troubleshooting.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Thanks for the help, odd that my computer is over-clocked since I bought it new 6 months ago and haven't over-clocked it myself... will try your suggestions and see how it works
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by chapnis View Post
    Thanks for the help, odd that my computer is over-clocked since I bought it new 6 months ago and haven't over-clocked it myself... will try your suggestions and see how it works
    If you did not do it intentionally then goto BIOS and RESET all settings to DEFAULT.

    Keep me updated ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Thank you I've replaced AVG with AVAST and have updated all other drivers, I'll reset my BIOS settings and hopefully that stops the errors
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by chapnis View Post
    Thank you I've replaced AVG with AVAST and have updated all other drivers, I'll reset my BIOS settings and hopefully that stops the errors
    Sure thing. Keep me updated. ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    They stopped for a couple of days but seem to be back again now. Any other potential fixes? Would it help it I uploaded the more recent dump files
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by chapnis View Post
    They stopped for a couple of days but seem to be back again now. Any other potential fixes? Would it help it I uploaded the more recent dump files
    Hi Chapnis ^_^,

    Yes, I would need the freshly generated SF Diagnostic ZIP file to see what is going on. Please attach it with your next post
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1


    Here is the new dump, thanks for for your continued help
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by chapnis View Post
    Here is the new dump, thanks for for your continued help
    Hi Chapnis,

    I have analyzed your latest dump file and below has been provided an analysis of the same :-
    Code:
    **************************Fri Aug  8 16:39:00.226 2014 (UTC + 5:30)**************************Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+797c )
     
    BugCheck C2, {7, 1200, 0, ffffe000cc17af38}
    BugCheck Info: BAD_POOL_CALLER (c2)
     
    BUGCHECK_STR:  0xc2_7_Mdl 
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1600
     
    CurrentSpeed: 2295
     
     
    Processor may be overclocked!
    Expected Frequency:   1600
    Actual Frequency:     2295
    Overclock Ratio:      1.43438
    
      BIOS Version                  F.34
     
      BIOS Release Date             10/31/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP Pavilion 15 Notebook PC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    We can see that the "Netio.sys" has been blamed but since it is a Window's Component, chance of it being at fault is extremely low. Below is a list of 3rd party drivers list :-
    Code:
    **************************Fri Aug  8 16:39:00.226 2014 (UTC + 5:30)**************************
    adfs.SYS                     Fri Jun 27 02:22:37 2008 (48640195)
    WirelessButtonDriver64.sys   Thu Aug 30 08:41:29 2012 (503ED9E1)
    Accelerometer.sys            Wed Feb 27 01:38:10 2013 (512D162A)
    hpdskflt.sys                 Wed Feb 27 01:38:12 2013 (512D162C)
    ElbyCDIO.sys                 Mon Mar  4 14:51:51 2013 (513467AF)
    VClone.sys                   Wed Jul 24 20:32:55 2013 (51EFEC9F)
    iwdbus.sys                   Thu Jul 25 06:36:12 2013 (51F07A04)
    SynTP.sys                    Sat Jul 27 00:16:37 2013 (51F2C40D)
    Smb_driver_Intel.sys         Sat Jul 27 00:19:06 2013 (51F2C4A2)
    RTKVHD64.sys                 Tue Aug 13 17:45:42 2013 (520A236E)
    Rt630x64.sys                 Thu Aug 15 11:53:59 2013 (520C73FF)
    dump_iaStorA.sys             Fri Aug 16 22:52:01 2013 (520E5FB9)
    iaStorA.sys                  Fri Aug 16 22:52:01 2013 (520E5FB9)
    RtsPer.sys                   Wed Aug 21 12:53:24 2013 (52146AEC)
    intelppm.sys                 Thu Aug 22 14:16:35 2013 (5215CFEB)
    TeeDriverx64.sys             Thu Sep  5 23:32:18 2013 (5228C72A)
    igdkmd64.sys                 Mon Sep  9 22:57:52 2013 (522E0518)
    netr28x.sys                  Tue Nov 26 14:02:39 2013 (52945CA7)
    rtbth.sys                    Fri Nov 29 08:43:06 2013 (52980642)
    nvvad64v.sys                 Fri Mar 28 19:02:06 2014 (533579D6)
    NvStreamKms.sys              Thu May 22 22:13:14 2014 (537E2922)
    aswHwid.sys                  Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys                Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                  Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys                   Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys                  Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                   Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys                   Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                    Wed Jul  2 23:08:12 2014 (53B44384)
    nvlddmkm.sys                 Wed Jul  2 23:12:02 2014 (53B4446A)
    http://www.carrona.org/drivers/driver.php?id=adfs.SYS
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Please follow the below steps, one step at a time :-


    1. We can see that according to the dump file, multiple function calls are present related to Networking Related Drivers. So, please Press the "Start" button and then Type in "Device Manager". Under the Network Adapters drop-down, right click on the Wireless Adapter & Ethernet Adapter and uninstall them. Once it is done, restart the system and let Windows install the drivers for them.
    2. Please remove the Outdated drivers including Adobe Filesystems Driver and the HP Wireless Button Drivers (Most likely related to Keyboard).
    3. Please remove Avast using this **TOOL** and do not install any other Antivirus. Just enable your Windows Defender.
    4. Please remove Elby CD Software.
    5. It seems that the processor is still overclocked. Please make sure that the system is set to STOCK Settings. You can do this by resetting the Default BIOS Settings.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

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