Windows 8 and 8.1 Forums


Repeating BSOD DPC Watchdog Violation

  1. #1


    Posts : 9
    Windows 8.1

    Repeating BSOD DPC Watchdog Violation


    Hi guys,

    I've been struggling with this error with my computer since I got it last September. Honestly, I probably should have returned it then and there, but I kept going with it, thinking it would go away (I know, smart move).

    Anyways, my computer crashes on random occasions, I can't really see any cause. It's happened while surfing the web to as soon as I turn on my computer to sometimes when my computer is off (I'm not sure of this one, but randomly I see my computer booting up when I knew I put it to sleep).

    The only message I get from the BSOD is "DPC Watchdog Violation." The responses on the internet to this problem are varied, and I have tried a lot of them with little to no success.

    I have very little experience with memory dumps, but these seem to be the only way I haven't diagnosed my problems, so I thought I'd give it a shot. I've attached what I found. Tell me if it's not right.

    Thanks in advance for anyone's help. I can't say how much this problem has frustrated me.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Rneogy & Welcome to the forums ^_^,

    Unfortunately, there are no dump files to be analyzed inside that folder which you have attached. Please re run the tool and make sure you let it run for atleast 15 minutes or till it says that it has finished it's job.

    You could also zip up the Dump files by going to "C:\Windows\Minidump". Copy all the dump files, paste them on Desktop and then zip them up (Sometimes, there is permission error if you directly zip up the Dump files from the main directory).

    Furthermore, make sure that the generation of Dump files has been enabled. If you are not sure then follow this guide :-
    How to configure Windows to create MiniDump files on BSOD

    Attach the dump files with your next post
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Hi BlueElvis,

    Thanks for your response!

    I have looked in the minidump folder and there are no files there. I've attached my dump settings so you can make sure they're fine, but I'm pretty sure they're all right.

    One of the problems may be that when my computer crashes, the auto-reboot doesn't even work. The BSOD appears, and then it says something along the lines of: "We're just collecting some error info, and then we'll restart for you." But the counter stays at 0%, it never restarts automatically, and I have to hold the power button to make force it to power off. Maybe because it freezes, it never even has the chance to save dump files?

    I really don't know what else to do. If there's anything else you need to see, go for it and ask.

    Thanks,
    Rneogy
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi ^_^,

    What amount of RAM are you using on your system? How much free hard disk is there in your Windows Installation Directory?

    Also, could you please see this guide and make sure that the Manage System Page File is checked or not?

    How to Change The Size of Virtual Memory (pagefile.sys) on Windows 8 or Windows Server 2012 - ITProGuru Blog by Systems Management Expert Dan Stolts - Site Home - TechNet Blogs

    In the meanwhile, I will search around a bit for this.

    Cheerio!
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    Hi!

    I have 6 GB of RAM on my computer (5.88 GB usable). My hard drive is 500 GB (451 GB usable), of which 334 GB is free. So plenty of space for a dump file of all my RAM (I'm guessing that's why you're asking).

    As for the "Manage System Page File" checkbox, I didn't find anything exactly named that. I have "Automatically manage paging file size for all drivers." I've attached a screenshot of the settings that I think you're asking for.

    Thanks,
    Rneogy
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    It is pretty strange why the dump files are not being generated. You have the correct settings but it is really hard to pin point the cause here. I checked your Event Viewer logs and below is the information that I was able to dig up:-

    The dump files which are sent to Microsoft are in the following folder :-
    "C:\Windows\LiveKernelReports\WATCHDOG\WD-20140617-2100.dmp"

    If you are able to get to these Dump files, please attach them with your next post. If not then try checking this folder :-
    "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\"

    Furthermore, there are many errors regarding the Intel Rapid Storage. Please goto Dell's support site and then download and install the latest version from there. Also, your MCAFEE is very old. If the BSOD's still continue, please remove it using this **TOOL**.

    Please check if there's a C:\Windows\MEMORY.dmp file - If so, please upload it to a file hosting service and post a link to it in the thread.

    Then:
    Start with hardware diagnostics - to see if it's hardware
    Run Startup Repair (at least 3 times w/reboots in-between) - note any errors that may come up
    You may want to experiment with the bootrec and bcdedit commands (I'm not real familiar with them)
    Run the DISM commands: DISM - Fixing Component Store Corruption in Windows 8

    If the problem is still not fixed then please proceed further.

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Let me know how it goes ^_^.
    Last edited by blueelvis; 28 Jul 2014 at 06:45. Reason: Added More Info
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8.1


    I attached the dump file found in the first folder, but I don't even have a "programdata" folder on C. But at least I finally found some dump file! That's exciting haha.

    I am tried installing the newest Intel Rapid Storage driver, though I have done this before. I got a warning saying that my version of the driver is newer than the one on the website (I keep it updated with a drivers tool). Should I continue to "downgrade" to the one on the Dell website? Or should I keep my newer version?

    I have gotten rid of McAfee, though I don't believe I was ever using it. I mainly just used Windows defender.

    I will try startup repair now, and edit this thread when I'm done.

    EDIT: I performed startup repair, and it found no errors. I say this because I began the process, it said it could take over an hour, I left the room, came back 10 minutes later, and it was on the startup screen. So I'm assuming it found no errors and worked fine.
    Last edited by rneogy; 28 Jul 2014 at 10:55.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Rneogy ^_^,

    Yea atleast we got a dump file. I actually forgot that you would need to enable the View Hidden Files & Folders in Windows to view the ProgramData folder in the C: drive as it is a hidden folder. Also, if the problem still persists, I would be needing the latest WatchDog Dump file as this one is more than a month old. You could go to the directory ""C:\Windows\LiveKernelReports\WATCHDOG\" and see if there are any more dump files. If no dump files then check the "LiveKernelReports" directory and if still no luck then goto the ProgramData Folder suggested above.

    Below has been provided an analysis of the Dump file which was available :-
    Code:
    **************************Wed Jun 18 06:31:00.384 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+c620 )
     
    BugCheck 117, {ffffe0008f1354d0, fffff800c081d620, 0, 0}
    BugCheck Info: VIDEO_TDR_TIMEOUT_DETECTED (117)
     
    BUGCHECK_STR:  0x117
     
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x117_IMAGE_igdkmd64.sys
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    We can see that the problem is caused by the Intel Graphics driver. Furthermore, below is a list of 3rd party drivers which were present on your machine one month ago
    Code:
    **************************Wed Jun 18 06:31:00.384 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys     Mon Dec 26 18:56:47 2011 (4EF87617)
    DellRbtn.sys           Sat Aug  4 03:02:54 2012 (501C4386)
    RtsUVStor.sys          Fri Dec 21 12:50:37 2012 (50D40DC5)
    SynTP.sys              Tue Mar  5 23:37:56 2013 (5136347C)
    Smb_driver_Intel.sys   Tue Mar  5 23:39:43 2013 (513634E7)
    dump_iaStorA.sys       Tue Apr 23 01:08:05 2013 (5175919D)
    iaStorA.sys            Tue Apr 23 01:08:05 2013 (5175919D)
    intelppm.sys           Thu Aug 22 14:16:35 2013 (5215CFEB)
    athwbx.sys             Wed Sep 11 09:14:01 2013 (522FE701)
    TeeDriverx64.sys       Wed Nov 27 23:26:32 2013 (52963250)
    btath_bus.sys          Mon Jan 20 19:50:21 2014 (52DD30A5)
    btcusb.sys             Wed Feb 19 12:08:05 2014 (5304514D)
    iwdbus.sys             Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys           Mon Mar 31 10:48:10 2014 (5338FA92)
    Rt64win7.sys           Mon Apr 14 13:53:18 2014 (534B9AF6)
    RTKVHD64.sys           Tue May  6 18:44:37 2014 (5368E03D)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btcusb.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    Please follow the below steps :-

    1. Remove your Intel Graphics Driver by going to the Add/Remove and removing the Intel Graphics driver. Once removed, restart the system and see if you are still getting the BSOD's or not. If the BSOD's stop then go to Dell's website and download the latest driver for Intel Graphics from your system's support page.
    2. Please remove Cyberlink
    3. Remove the Airplane Mode Switch From Dell.
    4. Update Realtek USB Mass Storage Driver from the OEM.



    Let me know how this goes ^_^.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1


    Well I was a little nervous about removing my graphics driver, but I went ahead and did it. Upon restart my screen brightness refused to change from max brightness for 5 or so minutes, and then the computer did something and it automatically changed the brightness to my regular level, and I can change it now. I don't really know what that all meant, but that's what happened. I'm curious, if you know, what driver is my graphics card using now?

    I removed all of my Cyberlink programs, though I'm wondering, why? They're mostly utilities that came with the computer, and I most commonly used the PowerDVD program to watch DVDs. I also have VLC player though, so it shouldn't matter.

    As for the USB Mass Storage driver, I can't seem to figure out how to do this. Also, what did you mean update to the newest driver from the OEM? I'm a little confused on this one.

    On the bright side, my computer hasn't crashed in the past 2 days. This might be a good sign, or it might just be good luck. The crashing really never had a pattern. I once went a week without a crash, only to have it return randomly.

    Thanks!
    Rneogy
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi ^_^,

    Your system is now using a generic driver from Microsoft which it automatically enables if there is no other driver for some device and it will try to find a generic device driver using Windows Update as well. It may take some time to find and install it and hence it caused delay in changing the brightness setting.

    I asked you to remove the Cyberlink Program because the driver it is using is very old. So, I just want to make sure that it is not causing any problems. Once the system has stabilized you could re-install it.

    Regarding the USB Storage drivers, you need to goto your OEM's support page and download the latest drivers for that and then install them.

    At this point, I would need you to test your system further and make sure it is not giving Blue Screens.

    Also, were you able to find any further dump files as asked in my previous post?

    Looking forward to your update
      My System SpecsSystem Spec

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