Windows 8 and 8.1 Forums


New PC build. Win 8 install. BSOD due to WLAN device?

  1. #11


    Posts : 8
    Win 8.1


    Well,
    Here's an update. BSODs have decreased dramatically. I was getting them once an hour.

    All of the drivers I originally had installed were from MSi's motherboard utilities disk. After speaking with you I deleted all of MSi's utilities, updated all of the drivers from MSi's webpage. All of the drivers on the disk that came with the MoBo were outdated by quite a few versions. So all of the Intel chipset, Intel Smart Connect, Intel Management Engine, Realtek, and a few other drivers were updated to the most recent versions. Since doing that I've had only one BSOD.

    That BSOD occurred right after installing software for my mouse. It happened during the shutdown procedure to restart the computer after the install, and it happened almost exactly at the same time as the computer would have shut off to restart anyway. In fact, it happened so late into a shutdown that the Intel Smart Connect application had been shutdown as part of the shutdown process, so it did not even record that an event occurred. I just thought it might help to be very specific.

    I'm including another dump grab. But there's definite progress here. Only one BSOD since yesterday and it seemed to be very different then the others. So many thanks!

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi JamieTwelve ^_^,

    It is good to hear that the BSOD's have decreased dramatically. I look forward to completely solving it ^_^. Below is an analysis of the dump file :-
    Code:
    **************************Sun Jul 27 09:15:48.704 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1517e )
     
    BugCheck 18, {ffffe000efc86730, ffffe000f4358650, 1, 8000000000}
    BugCheck Info: REFERENCE_BY_POINTER (18)
     
    BUGCHECK_STR:  0x18
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  nvstreamsvc.ex
     
    FAILURE_BUCKET_ID:  0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     4000
     
    CurrentSpeed: 4000
     
      BIOS Version                  V1.0
     
      BIOS Release Date             04/08/2014
     
      Manufacturer                  MSI
     
      Product Name                  MS-7917
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    The dump file does not provide with much information except the fact the running process at which the BSOD occurred which is the "NVSTREAMSVC.exe" which is the NVIDIA Streaming Service which lets you to stream to other devices. It is not required in everyday use unless you have an NVIDIA Shield and want to stream to it, please follow the below steps :-

    1. Press "Start (Windows) button + R" to open the RUN prompt.
    2. Type in "Services.msc".
    3. Services Window would now open.
    4. Once it is open, search for the NVIDIA Streaming Service (NvStreamKS or NvStreamSvc).
    5. Once you find it, right click on it and click on the Properties.
    6. Under the Startup Type Dropdown options, select the "Disabled" option and click on "OK".
    7. Restart your system.


    Once you disable the Service, check if you are still getting BSOD's or not. In case of any further problems, do not hesitate to post back and I would be glad to help you out ^_^.

    Btw, are you experiencing any slowdowns or sluggish performance at any point?
      My System SpecsSystem Spec

  3. #13


    Posts : 8
    Win 8.1


    Nope...PC is blazing fast with the new build. I think once the BSODs are corrected, it should be a very fast (and hopefully stable) device. I'll make the changes you suggested and see how it goes.

    But thanks to your advice we are much closer to "solved". I'll post back in the next day or two with an update.
      My System SpecsSystem Spec

  4. #14


    Posts : 8
    Win 8.1


    Well BlueElvis. no BSODs since Saturday night! When I first posted, I had just built the rig and had not been able to enjoy it at all. So now that it's not only purchased, built and running, it's running great, stable and extremely fast!

    Soooo many thanks for your help. You guys here at sevenforums and eightforums are really good people. Thanks so much for the help. Marked as solved, and if problems pop back up I know where to turn for help.
      My System SpecsSystem Spec

  5. #15


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by JamieTwelve View Post
    Well BlueElvis. no BSODs since Saturday night! When I first posted, I had just built the rig and had not been able to enjoy it at all. So now that it's not only purchased, built and running, it's running great, stable and extremely fast!

    Soooo many thanks for your help. You guys here at sevenforums and eightforums are really good people. Thanks so much for the help. Marked as solved, and if problems pop back up I know where to turn for help.
    Sure thing ^_^. Glad to hear that the problem was resolved ^_^.
      My System SpecsSystem Spec

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New PC build. Win 8 install. BSOD due to WLAN device?
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