Windows 8 and 8.1 Forums


BSOD System Thread Exception Not Handled [AsusTP.sys]

  1. #1

    BSOD System Thread Exception Not Handled [AsusTP.sys]


    Hi,

    This BSOD occurred for the first time last weekend. If my memory serves, I was watching a movie on vlc player when it happened. I have an Asus Notebook PC model name: S400C, V400C, R407C. Running Windows 8.1 x64bit. Please help.

    (I hope I did the SF Diagnostic Tool correctly)

    Thank you!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 57 Windows Updates installed. Most systems have 70 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

    Visit this liink and update all of the 8.1 drivers (to include the BIOS/UEFI) Notebooks & Ultrabooks - ASUS VivoBook S500CA - ASUS

    More to follow later today - I'm running late this morning

    DON'T USE THE FOLLOWING STUFF - I HAVEN'T REVIEWED IT YET (this is a canned speech that I edit before posting):

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jul 19 13:49:42.500 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071914-52765-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 20:49:21.340
    *** WARNING: Unable to verify timestamp for AsusTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for AsusTP.sys
    Probably caused by :AsusTP.sys ( AsusTP+a689 )
    BugCheck 1000007E, {ffffffffc0000005, fffff801c28e3689, ffffd00023d1c058, ffffd00023d1b860}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801c28e3689, The address that the exception occurred at
    Arg3: ffffd00023d1c058, Exception Record Address
    Arg4: ffffd00023d1b860, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_AsusTP+a689
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  S500CA.204
      BIOS Release Date             02/05/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  S500CA
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 24 09:08:26.326 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062414-133578-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:11 days 22:12:07.116
    *** WARNING: Unable to verify timestamp for btfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {4, 12c, ffffe00187f51880, ffffd0013fdde950}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe00187f51880, The thread currently holding on to the Pnp lock.
    Arg4: ffffd0013fdde950, nt!TRIAGE_9F_PNP on Win7 and higher
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  S500CA.204
      BIOS Release Date             02/05/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  S500CA
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jul 19 13:49:42.500 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
    DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
    DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
    DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
    DptfDevPch.sys              Mon Dec 17 19:08:54 2012 (50CFB416)
    DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    RTKVHD64.sys                Tue Jan 22 08:38:22 2013 (50FE964E)
    athwbx.sys                  Mon Jul 15 03:29:50 2013 (51E3A4EE)
    L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
    IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
    EraserUtilRebootDrv.sys     Thu Mar 20 12:30:59 2014 (532B17C3)
    eeCtrl64.sys                Thu Mar 20 12:30:59 2014 (532B17C3)
    btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
    BHDrvx64.sys                Tue May  6 03:04:20 2014 (53688974)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 24 09:08:26.326 2014 (UTC - 4:00)**************************
    btfilter.sys                Wed Oct 30 03:09:06 2013 (5270B092)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  3. #3


    Thank you! I updated windows and the bios/drivers.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay, family pressures took up my time last night.

    Back in June you had a Bluetooth BSOD - but that doesn't seem to be the problem with the latest BSOD.
    Most often the STOP 0x7E error is a hardware error - so please start with these free hardware diagnostics: Hardware Diagnostics

    Should you get further BSOD's, then please also run Driver Verifier according to these instructions: Driver Verifier Settings

    Then zip up the contents of C:\Windows\Minidump and upload it with your next post. You may have to copy it to your Desktop in order to zip it up.
      My System SpecsSystem Spec

  5. #5


    Thank you so much!
      My System SpecsSystem Spec

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