BSOD when playing any game

wadepc · Jul 23, 2014

Hi, first time using the forum.

I recently purchased a 2nd hand PC back in June and unfortunately have experienced about a dozen BSODs when playing games.
They seem to occur randomly. There has been times where I have been able to play games for hours without BSOD at all.

I thought it was an issue with my graphics card drivers so I updated them to the latest version (I believe AMD 14.2) but the Blue screens continued to happen. I restored the drivers back to default and that is what I am currently using.

Thanks for any assistance that you can provide,

usasma · Jul 24, 2014

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Click to expand...

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

If that doesn't help, then start with these free hardware diagnostics: Hardware Diagnostics
Start with the video tests as that's the most likely culprit here.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASACPI.sys Thu Nov 1 21:54:34 2012 (509327DA)
Asus ATK0110 ACPI Utility. Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Wed Jul 23 16:51:45.587 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072314-4875-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:32:14.382[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+2783e )[/B]
BugCheck [B]A0000001, {5, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]Unknown bugcheck code (a0000001)[/URL]
Arguments: 
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TRose.exe
FAILURE_BUCKET_ID: [B]0xA0000001_atikmdag+2783e[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 21 19:09:39.905 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072214-4750-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 3:36:42.703[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlRaiseStatus+18 )[/B]
BugCheck [B]24, {b500190637, ffffd00021d7e050, ffffd00021d7e0f0, fffff80056d6bf0c}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd00021d7e050
Arg3: ffffd00021d7e0f0
Arg4: fffff80056d6bf0c
PROCESS_NAME:  SearchIndexer.
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!RtlRaiseStatus[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 17 05:28:27.775 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-5203-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:42:21.573[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchLdMxCsr+f4 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff8016a1d2361, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8016a1d2361, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  TRose.exe
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!SwapContext_PatchLdMxCsr[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  4 09:50:57.600 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070414-4875-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 2:24:05.392[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+f5c0 )[/B]
BugCheck [B]3B, {c0000005, fffff801ff4215c0, ffffd000272a7170, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801ff4215c0, Address of the instruction which caused the bugcheck
Arg3: ffffd000272a7170, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TRose.exe
FAILURE_BUCKET_ID: [B]0x3B_atikmdag+f5c0[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Wed Jul 23 16:51:45.587 2014 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
[COLOR=RED][B]ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)[/B][/COLOR]
t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
netr28x.sys                 Thu Jul 11 05:27:41 2013 (51DE7A8D)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
atikmpag.sys                Wed Apr 23 04:10:03 2014 (5357755B)
atikmdag.sys                Wed Apr 23 05:06:07 2014 (5357827F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  4 09:50:57.600 2014 (UTC - 4:00)**************************
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
[/FONT]

wadepc · Aug 7, 2014

Thank you for your reply. I didn't want to post until I had another problem.

Unfortunately I've experienced multiple blue screen errors over the past few days. I did remove the Overdrive program as instructed but have been unable to update my BIOS.
The blue screen in bluescreenview lists 'dxgmms1.sys' as the problem (Directx Graphics MMS). I never had this error before.
I've attached the files to this post.

I'm starting to think that this could be a power issue. My graphics card is an AMD 7970 and I have a 550w power unit.
The card recommends a 500w. I don't know if this is too close to the recommendation.

Thanks,

usasma · Aug 8, 2014

The recommendation for a PSU is based on an average. If you don't fit the average, then even a 500 watt may not be enough.
What exactly do you have plugged into the motherboard - both internally and externally (plugged into the case).
With this info I'll suggest unplugging some stuff (which should lessen the load on the PSU) - and it may change the frequency of the BSOD's.

Or, you can purchase a new, more powerful PSU from a shop that will let you return it (for a full refund) and you can see if that helps.

These memory dumps seem to confirm that we're probably looking at a hardware problem here (although we haven't fully ruled out all of the possible driver problems) To help rule out driver problems you can run Driver Verifier according to these instructions: Driver Verifier Settings

You can also start with these free hardware diagnostics (the OCCT program also has a PSU test - but I'm not familiar with it, so you'll have to read the documentation to use it): Hardware Diagnostics

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Aug  7 16:39:45.077 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080714-10625-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:39:15.869[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VidMmInterface+32834 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8007ec9d7f4, ffffd0007a3774f8, ffffd0007a376d00}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8007ec9d7f4, The address that the exception occurred at
Arg3: ffffd0007a3774f8, Exception Record Address
Arg4: ffffd0007a376d00, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: [B]AV_dxgmms1!VidMmInterface[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug  7 16:00:00.005 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080714-4906-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:23:57.804[/B]
Probably caused by :[B]Ntfs.sys ( Ntfs!NtfsInitializeIrpContext+168 )[/B]
BugCheck [B]3B, {c0000005, fffff800e4b5ac29, ffffd00023af9800, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800e4b5ac29, Address of the instruction which caused the bugcheck
Arg3: ffffd00023af9800, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x3B_Ntfs!NtfsInitializeIrpContext[/B]
  BIOS Version                  2105   
  BIOS Release Date             07/23/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Aug  7 16:39:45.077 2014 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
netr28x.sys                 Thu Jul 11 05:27:41 2013 (51DE7A8D)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
[/font]

BSOD when playing any game

wadepc

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

wadepc

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One