Windows 8 and 8.1 Forums


8.1 BSOD Issues Periodically

  1. #1


    Posts : 2
    Windows 8

    8.1 BSOD Issues Periodically


    My computer sometimes BSOD. Unsure of reasons why and what's causing it.

    I looked at the minidump files with Bluescreeviewer which marks
    ntoskrnl.exe and tcpip.sys in red.

    Memory.DMP says

    Code:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1

    Event Viewer mentions

    Code:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xfffff800cf2114f0, 0x0000000000000002, 0x0000000000000008, 0xfffff800cf2114f0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 072314-16609-01.
    My Spec Summary
    Operating System
    Windows 8.1 Pro 64-bit
    CPU
    AMD Athlon II X4 635 30 ฐC
    Propus 45nm Technology
    RAM
    6.00GB Dual-Channel DDR3 @ 733MHz (9-9-9-24)
    Motherboard
    MSI 785GM-P45 (MS-7623) (CPU1) 39 ฐC
    Graphics
    HP 2311 (1440x900@60Hz)
    Dell E193FP (1280x1024@60Hz)
    512MB NVIDIA GeForce 9600 GSO 512 (ZOTAC International) 56 ฐC
    Storage
    119GB LITEONIT LCT-128M3S (SSD)
    0B SAMSUNG HD204UI (SATA)
    698GB Western Digital WDC WD7501AALS-00E8B0 (SATA) 50 ฐC
    Optical Drives
    DTSOFT Virtual CdRom Device
    ATAPI iHAS624 B
    Audio
    High Definition Audio Device
    Operating System
    Windows 8.1 Pro 64-bit



    I attached the SF Logs.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Agarest & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Wed Jul 23 09:57:11.283 2014 (UTC + 5:30)**************************
    Probably caused by : CLASSPNP.SYS ( CLASSPNP!TransferPktComplete+396 )
     
    BugCheck D1, {fffff800cf2114f0, 2, 8, fffff800cf2114f0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_CODE_AV_BAD_IP_CLASSPNP!TransferPktComplete
     
      BIOS Version                  V11.6
     
      BIOS Release Date             09/08/2010
     
      Manufacturer                  MSI
     
      Product Name                  MS-7623
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Jul 16 06:59:26.995 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
     
    BugCheck C000021A, {ffffc001fe231bd0, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
     
    Arg2: 0000000000000000, Error Code.
     
    BUGCHECK_STR:  0xc000021a_DCOM_Terminated
     
    PROCESS_NAME:  services.exe
     
    FAILURE_BUCKET_ID:  0xc000021a_DCOM_Terminated_nt!_??_::OKHAJAOM::_string_
     
      BIOS Version                  V11.6
     
      BIOS Release Date             09/08/2010
     
      Manufacturer                  MSI
     
      Product Name                  MS-7623
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 14 08:46:28.198 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
     
    BugCheck F7, {90a67cbef268, 94a67cbef268, ffff6b5983410d97, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
     
    BUGCHECK_STR:  0xF7_ONE_BIT
     
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
     
    PROCESS_NAME:  firefox.exe
     
    FAILURE_BUCKET_ID:  0xF7_ONE_BIT_MISSING_GSFRAME_nt!_report_gsfailure
     
      BIOS Version                  V11.6
     
      BIOS Release Date             09/08/2010
     
      Manufacturer                  MSI
     
      Product Name                  MS-7623
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of 3rd Party drivers installed on your system :-
    Code:
    **************************Wed Jul 23 09:57:11.283 2014 (UTC + 5:30)**************************
    UltraMonUtility.sys         Fri Nov 14 06:40:30 2008 (491CD006)
    tosporte.sys                Tue Jun 16 16:18:47 2009 (4A37788F)
    tosrfcom.sys                Mon Nov 29 08:14:26 2010 (4CF3138A)
    tosrfusb.sys                Thu Dec  2 15:11:56 2010 (4CF769E4)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    L1C63x64.sys                Fri Jul  6 11:08:21 2012 (4FF679CD)
    vmci.sys                    Sat May 18 06:49:18 2013 (5196D716)
    LHidEqd.Sys                 Thu May 23 11:39:49 2013 (519DB2AD)
    LEqdUsb.Sys                 Thu May 23 11:39:50 2013 (519DB2AE)
    LMouFilt.Sys                Thu May 23 11:39:56 2013 (519DB2B4)
    LHidFilt.Sys                Thu May 23 11:40:00 2013 (519DB2B8)
    VMNET.SYS                   Fri Jul 19 01:12:50 2013 (51E8453A)
    vmnetadapter.sys            Fri Jul 19 01:13:00 2013 (51E84544)
    vmnetbridge.sys             Fri Jul 19 01:13:47 2013 (51E84573)
    vsock.sys                   Thu Aug  1 08:16:10 2013 (51F9CBF2)
    exfat.SYS                   Thu Aug 22 17:10:18 2013 (5215F8A2)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    sbwfpc.sys                  Fri Sep 20 01:40:37 2013 (523B5A3D)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    hcmon.sys                   Fri Feb 28 08:10:28 2014 (530FF71C)
    nvlddmkm.sys                Tue Mar  4 16:37:52 2014 (5315B408)
    xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
    VMparport.sys               Tue Apr 15 03:13:40 2014 (534C568C)
    vmnetuserif.sys             Tue Apr 15 03:37:57 2014 (534C5C3D)
    vmx86.sys                   Tue Apr 15 05:01:39 2014 (534C6FDB)
    SbieDrv.sys                 Thu May 29 23:46:25 2014 (53877979)
    SeLow_x64.sys               Sun Jun  8 23:21:22 2014 (5394A29A)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Jul 16 06:59:26.995 2014 (UTC + 5:30)**************************
    wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)
    cmdhlp.sys                  Thu Apr 17 02:01:47 2014 (534EE8B3)
    inspect.sys                 Thu Apr 17 02:01:47 2014 (534EE8B3)
    cmderd.sys                  Thu Apr 17 02:01:57 2014 (534EE8BD)
    cmdguard.sys                Thu Apr 17 02:02:12 2014 (534EE8CC)
    http://www.carrona.org/drivers/driver.php?id=UltraMonUtility.sys
    http://www.carrona.org/drivers/driver.php?id=tosporte.sys
    http://www.carrona.org/drivers/driver.php?id=tosrfcom.sys
    http://www.carrona.org/drivers/driver.php?id=tosrfusb.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=exfat.SYS
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    sbwfpc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=VMparport.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    SeLow_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys

    I have highlighted a driver in RED which is related to your Western Digital Software. Please remove the driver and it's associated software as it has known BSOD causes with Windows systems. Furthermore, please update the rest of the drivers (Highlighted one's first).

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thanks for the quick reply blueelvis. How would I go about deleting that certain drivers from my system? and when you mean highlighted, do you mean the underlined ones?
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Agarest View Post
    Thanks for the quick reply blueelvis. How would I go about deleting that certain drivers from my system? and when you mean highlighted, do you mean the underlined ones?
    You would need to delete the driver highlighted in RED, check for updates for the one highlighted in black. Although first make sure that you remove the Western Digital Software/Driver as it is the most likely cause.
      My System SpecsSystem Spec

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