Windows 8 and 8.1 Forums


BSOD sometimes, ntoskrnl.exe

  1. #1


    Posts : 1
    Windows 8.1

    BSOD sometimes, ntoskrnl.exe


    Hi!

    Everytime I shutdown the Laptop, computer close all programs and windows start to shutdown and after that screen goes black, computer still running. May be after 5-30 min will computer completely.
    Short summary:

    Computer: HP Probook 4530s
    OS: Windows 8.1

    Event view and BlueScreenView shows:
    Caused by Driver: ntoskrnl.exe
    Bug Check String: DRIVER_POWER_STATE_FAILURE
    Bug Check Code: 0x0000009f

    I also compressed two minidump files and system information file to ZIP for more information.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    HP Webcam is disabled. Is this deliberate? If so, why?
    Please enable it and update it's drivers to the latest, Win8.1 compatible version - then feel free to disable it again (drivers may load before Windows is able to disable the device).

    The memory dumps don't point to any specific driver - just to problems with powering down.
    1) Please run Driver Verifier according to these instructions: Driver Verifier Settings
    2) Please update all drivers from the HP website to the latest, Win8.1 compatible versions (I think this is the correct link - but double check to be sure): Drivers & software for HP ProBook 4530s Notebook PC - HP Support Center

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    This one is on the HP website - make sure that you update it!!!
    HECIx64.sys Thu Sep 22 12:38:44 2011 (4E7B6494)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jul 17 03:24:30.726 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-4609-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 5:25:03.456
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 9F, {3, ffffe00150904960, ffffd000291be930, ffffe001541e5bd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00150904960, Physical Device Object of the stack
    Arg3: ffffd000291be930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001541e5bd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ACPI_ANALYSIS_INCONCLUSIVE
    CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  68SRR Ver. F.41
      BIOS Release Date             05/22/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4530s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul 16 12:44:23.740 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-4593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:33:44.471
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 9F, {3, ffffe0014270d060, fffff801b237f930, ffffe0014606c7b0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0014270d060, Physical Device Object of the stack
    Arg3: fffff801b237f930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0014606c7b0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ACPI_ANALYSIS_INCONCLUSIVE
    CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  68SRR Ver. F.41
      BIOS Release Date             05/22/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4530s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jul 17 03:24:30.726 2014 (UTC - 4:00)**************************
    HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    jmcr.sys                    Mon Jul 30 22:57:46 2012 (501749AA)
    Accelerometer.sys           Thu Aug 16 18:33:53 2012 (502D7551)
    hpdskflt.sys                Thu Aug 16 18:35:40 2012 (502D75BC)
    stwrt64.sys                 Wed Oct 24 23:58:55 2012 (5088B8FF)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    igdkmd64.sys                Thu Jun 27 11:07:26 2013 (51CC552E)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    btfilter.sys                Wed Sep 18 04:42:54 2013 (5239678E)
    SynTP.sys                   Fri Oct 25 21:38:47 2013 (526B1D27)
    nethfdrv.sys                Wed Jul  9 03:28:56 2014 (53BCEF38)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=athwnx.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    nethfdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

BSOD sometimes, ntoskrnl.exe
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