Windows 8 and 8.1 Forums

Bsod: Bad_pool_caller

  1. #1


    Posts : 3
    Windows 8.1

    Bsod: Bad_pool_caller


    Hi there, I'm a bit new to this.. I keep getting BAD_POOL_CALLER BSOD's in the past day or so. I don't think it's anything new I've installed... Here's an attached minidump of the crash just a few minutes ago. I attached it in a zip file because it was telling me I couldn't open it without admin permissions (although I am an admin..)

    Thanks for the help in advance, I'm very inexperienced when it comes o this.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please uninstall BB Flash Recorder Mirror Miniport Driver (bbcap.sys dates from 2007 and is likely not compatible w/Win8.1

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072114-35109-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 15:49:14.022
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for afd.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!IoctlKfdDeleteIndex+8077 )
    BugCheck C2, {7, 1200, 0, ffffe0004d6accf8}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001200, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: ffffe0004d6accf8, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_Mdl 
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0xc2_7_Mdl__NETIO!IoctlKfdDeleteIndex
      BIOS Version                  F.12
      BIOS Release Date             09/26/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Sleekbook
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    bbcap.sys                    Fri Nov  2 03:30:12 2007 (472AD204)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    usbfilter.sys                Tue Aug 28 21:27:12 2012 (503D6FF0)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    AODDriver2.sys               Wed Nov 21 02:44:04 2012 (50AC8644)
    Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
    Rt630x64.sys                 Thu Mar 14 05:44:07 2013 (51419BE7)
    IvtUrbBtFlt.sys              Sun Mar 24 23:00:36 2013 (514FBDD4)
    AtihdWB6.sys                 Sat Jun 22 22:19:48 2013 (51C65B44)
    RtsP2Stor.sys                Thu Jul  4 22:59:40 2013 (51D6369C)
    amdxata.sys                  Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                  Mon Jul  8 18:54:38 2013 (51DB432E)
    SynTP.sys                    Thu Aug  1 20:51:42 2013 (51FB029E)
    stwrt64.sys                  Fri Aug 16 06:26:26 2013 (520DFE52)
    atikmpag.sys                 Tue Sep 10 21:24:43 2013 (522FC65B)
    atikmdag.sys                 Tue Sep 10 22:45:14 2013 (522FD93A)
    Smb_driver_AMDASF.sys        Fri Oct 25 21:41:13 2013 (526B1DB9)
    netr28x.sys                  Tue Nov 26 03:32:39 2013 (52945CA7)
    rtbth.sys                    Thu Nov 28 22:13:06 2013 (52980642)
    
    bbcap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please uninstall BB Flash Recorder Mirror Miniport Driver (bbcap.sys dates from 2007 and is likely not compatible w/Win8.1

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072114-35109-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 15:49:14.022
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for afd.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!IoctlKfdDeleteIndex+8077 )
    BugCheck C2, {7, 1200, 0, ffffe0004d6accf8}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001200, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: ffffe0004d6accf8, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_Mdl 
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0xc2_7_Mdl__NETIO!IoctlKfdDeleteIndex
      BIOS Version                  F.12
      BIOS Release Date             09/26/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Sleekbook
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    bbcap.sys                    Fri Nov  2 03:30:12 2007 (472AD204)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    usbfilter.sys                Tue Aug 28 21:27:12 2012 (503D6FF0)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    AODDriver2.sys               Wed Nov 21 02:44:04 2012 (50AC8644)
    Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
    Rt630x64.sys                 Thu Mar 14 05:44:07 2013 (51419BE7)
    IvtUrbBtFlt.sys              Sun Mar 24 23:00:36 2013 (514FBDD4)
    AtihdWB6.sys                 Sat Jun 22 22:19:48 2013 (51C65B44)
    RtsP2Stor.sys                Thu Jul  4 22:59:40 2013 (51D6369C)
    amdxata.sys                  Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                  Mon Jul  8 18:54:38 2013 (51DB432E)
    SynTP.sys                    Thu Aug  1 20:51:42 2013 (51FB029E)
    stwrt64.sys                  Fri Aug 16 06:26:26 2013 (520DFE52)
    atikmpag.sys                 Tue Sep 10 21:24:43 2013 (522FC65B)
    atikmdag.sys                 Tue Sep 10 22:45:14 2013 (522FD93A)
    Smb_driver_AMDASF.sys        Fri Oct 25 21:41:13 2013 (526B1DB9)
    netr28x.sys                  Tue Nov 26 03:32:39 2013 (52945CA7)
    rtbth.sys                    Thu Nov 28 22:13:06 2013 (52980642)
    
    bbcap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    Okay, I did that. Here's the link.
    http://1drv.ms/1kPmZWA
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please uninstall BB Flash Recorder Mirror Miniport Driver (bbcap.sys dates from 2007 and is likely not compatible w/Win8.1

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072114-35109-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 15:49:14.022
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for afd.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!IoctlKfdDeleteIndex+8077 )
    BugCheck C2, {7, 1200, 0, ffffe0004d6accf8}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001200, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: ffffe0004d6accf8, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_Mdl 
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0xc2_7_Mdl__NETIO!IoctlKfdDeleteIndex
      BIOS Version                  F.12
      BIOS Release Date             09/26/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Sleekbook
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jul 21 09:45:33.214 2014 (UTC - 4:00)**************************
    bbcap.sys                    Fri Nov  2 03:30:12 2007 (472AD204)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    usbfilter.sys                Tue Aug 28 21:27:12 2012 (503D6FF0)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    AODDriver2.sys               Wed Nov 21 02:44:04 2012 (50AC8644)
    Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
    Rt630x64.sys                 Thu Mar 14 05:44:07 2013 (51419BE7)
    IvtUrbBtFlt.sys              Sun Mar 24 23:00:36 2013 (514FBDD4)
    AtihdWB6.sys                 Sat Jun 22 22:19:48 2013 (51C65B44)
    RtsP2Stor.sys                Thu Jul  4 22:59:40 2013 (51D6369C)
    amdxata.sys                  Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                  Mon Jul  8 18:54:38 2013 (51DB432E)
    SynTP.sys                    Thu Aug  1 20:51:42 2013 (51FB029E)
    stwrt64.sys                  Fri Aug 16 06:26:26 2013 (520DFE52)
    atikmpag.sys                 Tue Sep 10 21:24:43 2013 (522FC65B)
    atikmdag.sys                 Tue Sep 10 22:45:14 2013 (522FD93A)
    Smb_driver_AMDASF.sys        Fri Oct 25 21:41:13 2013 (526B1DB9)
    netr28x.sys                  Tue Nov 26 03:32:39 2013 (52945CA7)
    rtbth.sys                    Thu Nov 28 22:13:06 2013 (52980642)
    
    bbcap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    Here's the files you asked for. If you can't view them let me know.
    http://1drv.ms/1kPmZWA
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The reports aren't complete.

    Please either rerun the app and let it run for at least 15 minutes (or until the app itself says that it's done)

    or

    Provide this information (3 different things):
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
      My System SpecsSystem Spec

Bsod: Bad_pool_caller
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