Windows 8 and 8.1 Forums


Windows 8.1 64-bit DRIVER_POWER_STATE_FAILURE BSOD

  1. #1


    Posts : 40
    Windows 8.1 64-bit

    Windows 8.1 64-bit DRIVER_POWER_STATE_FAILURE BSOD


    Hi all,

    Today I purchased a Dell Inspiron 3000 series laptop, running Windows 8.1 Update 1 64-bit. However, whenever I shut down or reboot, I get a BSOD with the error, DRIVER_POWER_STATE_FAILURE. Strangely, it only occurs when I am running on battery power, and after the up time of the machine is 7 minutes. If it's plugged into AC then I don't have any issues.

    Please help!

    -techhead287

    EDIT: The minidump shows that the problem seems to be caused by NTOSKRNL.exe.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by techhead287 View Post
    Hi all,

    Today I purchased a Dell Inspiron 3000 series laptop, running Windows 8.1 Update 1 64-bit. However, whenever I shut down or reboot, I get a BSOD with the error, DRIVER_POWER_STATE_FAILURE. Strangely, it only occurs when I am running on battery power, and after the up time of the machine is 7 minutes. If it's plugged into AC then I don't have any issues.

    Please help!

    -techhead287

    EDIT: The minidump shows that the problem seems to be caused by NTOSKRNL.exe.
    Hi TechHead287 & Welcome to the forums ^_^,

    In order to help you with your problem, I would need you to follow these instructions found over at this link :-
    Blue Screen of Death (BSOD) Posting Instructions

    Use option 1.
    Post back with your SF Diagnostic Files.
      My System SpecsSystem Spec

  3. #3


    Posts : 40
    Windows 8.1 64-bit


    Hi,

    I don't trust random programs like that, so I ran it in Sandboxie if that's OK.

    The zip file is attached.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by techhead287 View Post
    Hi,

    I don't trust random programs like that, so I ran it in Sandboxie if that's OK.

    The zip file is attached.
    The Application is extremely safe and has been tested by a lot of users. Please do not run this in a sandbox environment but rather in a normal Windows Environment. Upload the SF Diagnostic file with your normal environment in your next post.
      My System SpecsSystem Spec

  5. #5


    Posts : 40
    Windows 8.1 64-bit


    Here you go.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by techhead287 View Post
    Here you go.
    Hi Techhead287,

    I have analyzed your dump files and below is a summary of them :-
    Code:
    **************************Mon Jul 21 15:54:34.733 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe0007b76e060, ffffd000559a1930, ffffe0007b7b7010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 15:28:36.056 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe000d53b5760, fffff803f166b930, ffffe000da2db480}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 15:18:16.268 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe00083582880, fffff803e4740930, ffffe000835bbb40}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 15:05:39.921 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe0015df86490, fffff8011dc7d930, ffffe00161d0b4f0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 14:42:28.128 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe000fffcb590, ffffd00159ba9930, ffffe001043fe960}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 14:35:07.093 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe00149d74060, fffff800dfd40930, ffffe00149da0010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 14:28:44.311 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe001945c9470, fffff800a447d930, ffffe001993c0680}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A01
     
      BIOS Release Date             03/28/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 3542
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of 3rd party drivers which are present on your system :-
    Code:
    **************************Mon Jul 21 15:54:34.733 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
    dump_iaStorA.sys            Thu Aug 29 03:43:22 2013 (521E7602)
    iaLPSS_GPIO.sys             Tue Sep 24 20:09:05 2013 (5241A409)
    iaLPSS_I2C.sys              Tue Sep 24 20:09:11 2013 (5241A40F)
    TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
    athwbx.sys                  Thu Dec 12 14:40:36 2013 (52A97D8C)
    iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
    btfilter.sys                Fri Dec 20 13:12:05 2013 (52B3F4CD)
    nvlddmkm.sys                Wed Jan  8 02:50:23 2014 (52CC6F97)
    SynTP.sys                   Wed Jan 15 23:47:44 2014 (52D6D0C8)
    SynRMIHID.sys               Wed Jan 15 23:52:50 2014 (52D6D1FA)
    RTKVHD64.sys                Tue Jan 21 16:46:00 2014 (52DE56F0)
    igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
    VBoxUSBMon.sys              Fri May 16 17:31:15 2014 (5375FE0B)
    VBoxNetFlt.sys              Fri May 16 17:31:15 2014 (5375FE0B)
    VBoxNetAdp.sys              Fri May 16 17:31:16 2014 (5375FE0C)
    VBoxDrv.sys                 Fri May 16 17:34:43 2014 (5375FEDB)
    SbieDrv.sys                 Thu May 29 23:46:25 2014 (53877979)
    avgrkx64.sys                Tue Jun 17 19:36:04 2014 (53A04B4C)
    avgmfx64.sys                Tue Jun 17 19:36:17 2014 (53A04B59)
    avgidsdrivera.sys           Tue Jun 17 19:36:18 2014 (53A04B5A)
    avgidsha.sys                Tue Jun 17 19:36:20 2014 (53A04B5C)
    avgloga.sys                 Tue Jun 17 19:36:42 2014 (53A04B72)
    avgldx64.sys                Tue Jun 17 19:51:28 2014 (53A04EE8)
    avgdiska.sys                Mon Jun 30 16:12:59 2014 (53B13F33)
    avgwfpa.sys                 Mon Jun 30 16:13:11 2014 (53B13F3F)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Jul 21 15:28:36.056 2014 (UTC + 5:30)**************************
    iaLPSSi_I2C.sys             Wed Jun 26 19:52:53 2013 (51CAF93D)
    iaLPSSi_GPIO.sys            Wed Jun 26 19:52:54 2013 (51CAF93E)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    iaLPSS_GPIO.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    iaLPSS_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    SynRMIHID.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    iaLPSSi_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    iaLPSSi_GPIO.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Please update the highlighted drivers.

    On further analysis of your dump files, it was revealed that the IRP Packet was being blocked by the NVIDIA Driver in many cases. Hence, I would advise you to go to the DELL Website for your product which is over here(Make sure it is the same model) :-

    Product Support | Dell US

    and update your Chipset and Video drivers from the drivers download page. Make sure you install both the NVIDIA and the Intel Video Drivers.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  7. #7


    Posts : 40
    Windows 8.1 64-bit


    So, I need to update;
    CLVirtualDrive.sys Mon Dec 26 18:56:47 2011 (4EF87617)
    DellRbtn.sys Sat Aug 4 03:02:54 2012 (501C4386)
    and my NVIDIA drivers.

    Is that right?
    By the way, I can't find anywhere to update DellRbtn.sys on the Dell site or the carrona.org site.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by techhead287 View Post
    So, I need to update;
    CLVirtualDrive.sys Mon Dec 26 18:56:47 2011 (4EF87617)
    DellRbtn.sys Sat Aug 4 03:02:54 2012 (501C4386)
    and my NVIDIA drivers.

    Is that right?
    By the way, I can't find anywhere to update DellRbtn.sys on the Dell site or the carrona.org site.
    You need to update your NVIDIA & Intel Graphics drivers from the Dell's website. Leave the DellRBTn.sys as of now.
      My System SpecsSystem Spec

  9. #9


    Posts : 40
    Windows 8.1 64-bit


    Okay. I'll do that this afternoon when I get home, and post back.
      My System SpecsSystem Spec

  10. #10


    Posts : 40
    Windows 8.1 64-bit


    Hi,
    I updated my Intel and NVIDIA drivers from the Dell site, but I'm still getting the BSOD.

    Attached is the latest minidump.
      My System SpecsSystem Spec

Page 1 of 4 123 ... LastLast
Windows 8.1 64-bit DRIVER_POWER_STATE_FAILURE BSOD
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