Windows 8 and 8.1 Forums


system_service_exception BSOD

  1. #1


    Posts : 4
    Windows 8.1

    system_service_exception BSOD


    Hello.
    I have been getting this BSOD every hour or so for a while now. Really cant find a fix. From my understanding, it might be a driver or a hardware problem and i really hope it is a driver. It's driving me crazy already, every hour my computer crashing. I am attaching two minidump files.
    I changed from windows 7 to windows 8, same problem.
    Please, help me.
    Thank you

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Skelter & Welcome to the forums ^_^,

    I have analyzed your first dump file and a short summary is provided below :-
    Code:
    **************************Tue Jul 15 00:07:12.850 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1f6440 )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff801a026c440, ffffd001710cb698, ffffd001710caea0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+1f6440
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    According to this, the NVIDIA drivers are causing problems. If you are using a Laptop then make sure that you do a clean installation with the drivers provided by the OEM. Furthermore, below is a list of 3rd party drivers found on your system :-
    Code:
    **************************Tue Jul 15 00:07:12.850 2014 (UTC + 5:30)**************************
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    NvStreamKms.sys             Wed Apr 30 06:29:44 2014 (53604B00)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    I have highlighted a driver in the above list, please make sure you remove that by uninstalling the ASUS PC Probe Utility as ASUS Bloatware is known to cause BSOD's in many systems.

    Also, if you are still facing problem then please follow the instructions at the below link and use Option 1 to generate the Log File :-

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Thank you, blueelvis. I am at work right now, i will try the above when i get home and come back.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by skelter View Post
    Thank you, blueelvis. I am at work right now, i will try the above when i get home and come back.
    Great, Looking forward to your update ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    I actually cannot find ASUS PC Probe Utility or ASUS Bloatware anywhere on my computer. I did find an aslo file in C:\Program Files (x86)\ASUS\IO, but nothing happens when i try to open it. Any ideas?
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by skelter View Post
    I actually cannot find ASUS PC Probe Utility or ASUS Bloatware anywhere on my computer. I did find an aslo file in C:\Program Files (x86)\ASUS\IO, but nothing happens when i try to open it. Any ideas?
    Remove the ASUS Blaotware if you could find in the Add/Remove. Else just rename the ASUS folder to something else and see if it stops the BSOD or not.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Hello. It happened once more. I used the SF diagnostic tool. I am attaching the results.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Skelter,

    I have analyzed your dump files and below is a summary of them :-
    Code:
    **************************Thu Jul 17 23:36:52.702 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for mountmgr.sys
     
    Probably caused by : memory_corruption
     
    BugCheck 3B, {c000001d, fffff8017f3dd027, ffffd0006c7e1730, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    PROCESS_NAME:  lsass.exe
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
     
    MaxSpeed:     3100
     
    CurrentSpeed: 3100
     
      BIOS Version                  0210
     
      BIOS Release Date             11/08/2013
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 17 11:02:42.561 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!KiOpRetrieveRegMemAddress+44 )
     
    BugCheck 1E, {ffffffffc0000005, fffff80110541ff0, 0, 38}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!KiOpRetrieveRegMemAddress
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 17 01:14:25.544 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption
     
    BugCheck 3B, {c0000005, fffff96000163010, ffffd00054fb4920, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    PROCESS_NAME:  dwm.exe
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
     
    MaxSpeed:     3100
     
    CurrentSpeed: 3100
     
      BIOS Version                  0210
     
      BIOS Release Date             11/08/2013
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 17 00:59:55.156 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+a13 )
     
    BugCheck 19, {d, ffffc000f5c1f000, 6c603bb1a22b9a4e, 6d603bb1a22b9a4e}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    BUGCHECK_STR:  0x19_d
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x19_d_nt!ExFreePoolWithTag
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul 15 01:11:38.327 2014 (UTC + 5:30)**************************
    Probably caused by : win32k.sys ( win32k!GreRestoreDC+15e )
     
    BugCheck 3B, {c0000005, fffff96000043b5e, ffffd0009f622860, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x3B_win32k!GreRestoreDC
     
    MaxSpeed:     3100
     
    CurrentSpeed: 3100
     
      BIOS Version                  0210
     
      BIOS Release Date             11/08/2013
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul 15 00:11:29.355 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
     
    BugCheck 1, {7ffa8824adba, 0, ffffffff, ffffd000dba39b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
     
    BUGCHECK_STR:  0x1
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  services.exe
     
    FAILURE_BUCKET_ID:  0x1_SysCallNum_22_nt!KiSystemServiceExit
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul 15 00:07:12.850 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1f6440 )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff801a026c440, ffffd001710cb698, ffffd001710caea0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+1f6440
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    As we can see that there are many Memory Corruptions in the dump files, bad RAM is a possible cause and further, there is not any pattern of the BSOD's which can be seen in the dump files and hence may point to a bad RAM. Below is a list of 3rd party drivers found on your system :-
    Code:
    **************************Thu Jul 17 23:36:52.702 2014 (UTC + 5:30)**************************
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    nvlddmkm.sys                Tue Mar  4 16:37:52 2014 (5315B408)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 17 01:14:25.544 2014 (UTC + 5:30)**************************
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    NvStreamKms.sys             Wed Apr 30 06:29:44 2014 (53604B00)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Please do a manual search for the highlighted driver and rename it to "AsIO-backup.sys" to make sure that the driver is not causing the problem. If you are still facing the problem then I would suggest you to run MemTest86+ for at least 8 passes or leave it overnight. Follow this guide to test your RAM for errors :-

    RAM - Test with Memtest86+ - Windows 7 Help Forums

    Let me know the results ^_^.
      My System SpecsSystem Spec

system_service_exception BSOD
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