Windows 8 and 8.1 Forums


  1. #21

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It is possible that any I/O device could be causing the problem.
    It's also possible that the USB ports themselves could be broken.

    The true test here is that the BSOD's stop.
    If you remove the USB devices and the BSOD's stop - then the problem is with the USB devices, or the USB ports (or the motherboard).

    WhoCrashed doesn't tell us anything. Please zip up and upload the contents of the C:\Windows\Minidump directory. You may have to copy it to your Desktop in order to zip it up.

      My System SpecsSystem Spec

  2. #22

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    here is the content of minidump directory
      My System SpecsSystem Spec

  3. #23

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    now, laptop freezes from time to time for example, when I'm working on Microsoft Word.
      My System SpecsSystem Spec

  4. #24

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    no BSOD so far. almost 3 days
      My System SpecsSystem Spec

  5. #25

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The latest memory dump shows an I/O error, please run these free hardware diagnostics: Hardware Diagnostics
    Please start with the hard drive tests.

    Please see if there's an update available for your wired network drivers (Rt630x64.sys) - they date from October of 2011.

    I think that the freezes are most likely associated with the I/O error.
    If not, then they must indicate a separate problem.

    If the system passes the hard drive diagnostics, then try:
    - finish the other diagnostics
    - run Driver Verifier according to these instructions: Driver Verifier Settings
    - please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    The following is for informational purposes only.
    **************************Sat Jul 19 06:44:09.972 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071914-46562-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 9:33:36.158
    Probably caused by :ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )
    BugCheck C000021A, {fffff8a00c524800, ffffffffc0000006, 7fbe6730ed0, 80e136f600}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arg1: fffff8a00c524800, String that identifies the problem.
    Arg2: ffffffffc0000006, Error Code.
    Arg3: 000007fbe6730ed0
    Arg4: 00000080e136f600
    Arg2: ffffffffc0000006, Error Code.
    BUGCHECK_STR:  0xc000021a_csrss.exe_c0000006
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0xc000021a_csrss.exe_c0000006_nt!NtSetSystemPowerState
    CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  R0180D5
      BIOS Release Date             03/19/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVE1512A4E
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Jul 19 06:44:09.972 2014 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    sows.sys                    Sun Jun 10 21:36:13 2012 (4FD54B8D)
    SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
    btath_vdp.sys               Thu Jun 21 01:22:45 2012 (4FE2AFA5)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    btath_rcp.sys               Fri Aug 24 11:27:40 2012 (50379D6C)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    btath_a2dp.sys              Thu Sep 27 05:49:18 2012 (5064211E)
    SynTP.sys                   Thu Sep 27 16:38:22 2012 (5064B93E)
    Smb_driver_Intel.sys        Thu Sep 27 16:40:10 2012 (5064B9AA)
    btfilter.sys                Fri Oct  5 01:51:29 2012 (506E7561)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
    RtsPStor.sys                Tue Jan  7 01:21:53 2014 (52CB9D01)
    aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
    aswKbd.sys                  Thu Jun 26 07:34:01 2014 (53AC0529)
    aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
    aswNdisFlt.sys              Thu Jun 26 07:36:26 2014 (53AC05BA)
    aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
      My System SpecsSystem Spec

  6. #26

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    ok many thanks for following my topic.
    I found an update of wire network driver but not in the company's computer. Shall I install it though?
      My System SpecsSystem Spec

  7. #27

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only if it's from theSony or the Realtek website
      My System SpecsSystem Spec

  8. #28

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    I took this action as the last one before the other solutions of changing the hard drive...
    1) I reset the BIOS settings (and went to UEFI mode, because I had a problem and had been working with Legacy mode).
    2) I removed all the partitions and recreated them again.
    3) I did a clean installation of the windows.
    I think it solved the problem, because last time even right after the installation and while I was typing the User Name, I typed at where it isn't allowed and the computer froze for a few seconds, this time, I did the same, but no freezing.
    I feel that my laptop is back its good conditions so far.
      My System SpecsSystem Spec

  9. #29

    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    the only problem I've run into is with Windows Update. after downloading, installing them and restarting there was a failure in configuring the windows so it reverted. I've just run the Windows Update Troubleshooter and fixed somethings. now, I'm running the Windows Update again to see.
      My System SpecsSystem Spec

  10. #30

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Post over in the Windows Update and Activation forums for more help with that: Windows Updates & Activation - Windows 8 Forums
      My System SpecsSystem Spec

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