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Repeated BSOD related to ntoskrnl.exe

  1. #1


    Posts : 4
    Win 8.1 x64

    Repeated BSOD related to ntoskrnl.exe


    Greetings,

    I've been suffering from repeated blue screens, the most recent of which have all been linked to the above-referenced file in the crash dumps. There were blue screens involving other things prior to this but I have since reinstalled windows and no longer have dump files or data available. The previous ones kept indicating NTFS file structure errors, so I eventually reset my SSD to factory and reinstalled windows in an attempt to fix. This is a fairly new PC build, perhaps three months old and these issues have cropped up within the past month or so.

    So far I have:

    Checked for malware, rootkits, etc before and after reinstall of windows
    Thoroughly checked memory with Memtest86
    Performed multiple Furmark stress tests on the GPU
    Pulled out and re-seated the video card
    Checked all connections for hardware
    Monitored voltages, temps, etc and found nothing unusual
    Rolled back to several previous AMD drivers for the GPU and rolled forward to beta drivers
    Put the cpu/memory through the Prime95 grinder

    All of these failed to fix the issue or produce any errors or further blue screens. Running out of ideas here!

    Any help pointing me in the right direction would be very much appreciated at this point. Please let me know if you need any additional information.

    Thanks,

    Mike

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I noted that your pagefile space is only 208 mB - please set the pagefile to "system-managed" size

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature. If so, it's safe to disregard this caution.
    Processor may be overclocked!
    Expected Frequency: 3400
    Actual Frequency: 3503
    Overclock Ratio: 1.03029
    One of the memory dumps is Driver Verifier Enabled. Did you enable Driver Verifier? If so, what settings did you use?

    This looks like a hardware problem to me - so start with these free hardware diagnostics: Hardware Diagnostics
    Feel free to skip those tests that you've already run (recently).

    Make sure that you get ALL available Windows Updates, and ALL available Wind8.1 updates for your system from Asus

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jul  9 21:38:39.267 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-3906-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:14:44.975
    Probably caused by :ntkrnlmp.exe ( nt!ObpCaptureHandleInformation+6b )
    BugCheck 3B, {c0000005, fffff80297c86447, ffffd001df33e8c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80297c86447, Address of the instruction which caused the bugcheck
    Arg3: ffffd001df33e8c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Steam.exe
    FAILURE_BUCKET_ID: 0x3B_nt!ObpCaptureHandleInformation
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
      BIOS Release Date             03/21/2014
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 10:54:00.000 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-3968-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 8:34:17.707
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
    BugCheck 1, {7ffa42d0aeea, 0, ffff, ffffd000569c6b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 00007ffa42d0aeea, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: ffffd000569c6b80, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1_VRF_SysCallNum_35_nt!KiSystemServiceExit
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
      BIOS Release Date             03/21/2014
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 01:27:01.415 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-3796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 12:32:49.542
    Probably caused by :ntkrnlmp.exe ( nt!ExFreePoolWithTag+dff )
    BugCheck 19, {3, ffffc000e18e5f70, ff0b0c13ff0b0c13, ffffc000e18e5f70}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: ffffc000e18e5f70, the pool entry being checked.
    Arg3: ff0b0c13ff0b0c13, the read back flink freelist value (should be the same as 2).
    Arg4: ffffc000e18e5f70, the read back blink freelist value (should be the same as 2).
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  SkyDrive.exe
    FAILURE_BUCKET_ID: 0x19_3_nt!ExFreePoolWithTag
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
      BIOS Release Date             03/21/2014
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jul  9 21:38:39.267 2014 (UTC - 4:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    SamsungRapidDiskFltr.sys    Mon May 19 10:24:16 2014 (537A1410)
    SamsungRapidFSFltr.sys      Mon May 19 10:24:18 2014 (537A1412)
    atikmpag.sys                Fri Jun 20 21:30:49 2014 (53A4E049)
    atikmdag.sys                Fri Jun 20 22:36:23 2014 (53A4EFA7)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Mikew & Welcome to the forums ^_^,

    I have analyzed your dump files and below is a summary provided for informative purposes :-
    Code:
    **************************Thu Jul 10 07:08:39.267 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!ObpCaptureHandleInformation+6b )
     
    BugCheck 3B, {c0000005, fffff80297c86447, ffffd001df33e8c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  Steam.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!ObpCaptureHandleInformation
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3503
     
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
     
      BIOS Release Date             03/21/2014
     
      Manufacturer                  System manufacturer
     
      Product Name                  System Product Name
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 20:24:00.000 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
     
    BugCheck 1, {7ffa42d0aeea, 0, ffff, ffffd000569c6b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
     
    BUGCHECK_STR:  0x1
     
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  0x1_VRF_SysCallNum_35_nt!KiSystemServiceExit
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3503
     
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
     
      BIOS Release Date             03/21/2014
     
      Manufacturer                  System manufacturer
     
      Product Name                  System Product Name
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 10:57:01.415 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+dff )
     
    BugCheck 19, {3, ffffc000e18e5f70, ff0b0c13ff0b0c13, ffffc000e18e5f70}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    BUGCHECK_STR:  0x19_3
     
    PROCESS_NAME:  SkyDrive.exe
     
    FAILURE_BUCKET_ID:  0x19_3_nt!ExFreePoolWithTag
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3503
     
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  1402
     
      BIOS Release Date             03/21/2014
     
      Manufacturer                  System manufacturer
     
      Product Name                  System Product Name
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    It appears that your processor is overclocked, please reset everything to STOCK settings and see if the problems still occur or not. Below is a list of 3rd party drivers installed on your system :-
    Code:
    **************************Thu Jul 10 07:08:39.267 2014 (UTC + 5:30)**************************
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
    SamsungRapidDiskFltr.sys    Mon May 19 19:54:16 2014 (537A1410)
    SamsungRapidFSFltr.sys      Mon May 19 19:54:18 2014 (537A1412)
    atikmpag.sys                Sat Jun 21 07:00:49 2014 (53A4E049)
    atikmdag.sys                Sat Jun 21 08:06:23 2014 (53A4EFA7)
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    I see that there is presence of Samsung Rapid. Is this issue appearing if you disable the Rapid Mode? More info on the Rapid Mode can be found here :-

    AnandTech | Samsung SSD 840 EVO Review: 120GB, 250GB, 500GB, 750GB & 1TB Models Tested

    Apparently, the highlighted drivers are the Samsung RAPID Mode Disk Filter driver. If the problem is still not solved then see if uninstalling the Samsung Software Suite for your SSD solves the problem or not.

    If the problem is still not resolved, I would be glad to help you out further ^_^.

    EDIT :- Please follow Usasma's post first. ^_^.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Win 8.1 x64


    Thank you both for responding, I really appreciate it.

    Quote Originally Posted by usasma View Post
    I noted that your pagefile space is only 208 mB - please set the pagefile to "system-managed" size
    Done. (It was actually set at a 2-2000 range, not specifically 208mb, if it matters)

    Quote Originally Posted by usasma
    If you're overclocking, please stop the overclock while we're troubleshooting.
    Quote Originally Posted by blueelvis
    It appears that your processor is overclocked, please reset everything to STOCK settings and see if the problems still occur or not.
    The processor is running in its out-of-the-box configuration with no modification on my part. How would I go about adjusting this?


    Quote Originally Posted by usasma
    One of the memory dumps is Driver Verifier Enabled. Did you enable Driver Verifier? If so, what settings did you use?
    Everything but low resource sim and force pending i/o was selected.

    Quote Originally Posted by usasma
    Make sure that you get ALL available Windows Updates, and ALL available Wind8.1 updates for your system from Asus
    Done. There were a handful of updates from this Tuesday.

    Quote Originally Posted by usasma
    This looks like a hardware problem to me - so start with these free hardware diagnostics: Hardware Diagnostics
    Feel free to skip those tests that you've already run (recently).
    Furmark, Memtest86, prime95, chkdsk, Crystal Disk Info - Have been run within the last 72 hours.

    I also ran memtestCL on the GPU, everything was fine except the "random blocks" test, which reported 40 failed iterations and 817933 total incorrect bits. Anything to be concerned about? I don't really know what this means.

    The only other tools I'm really seeing here in these lists are the video memory stress test and the artifact locator, which sound intriguing, but are apparently Russian-language only. Was there anything in particular you were wanting me to run?

    I'll do some digging and see if I can find a better diagnostic from samsung for the SSD I guess, but samsung magician reports 100% good working order.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I have spent most of my time this morning trying to find explanations of the errors that memtestCL generates - but haven't found anything.

    That being said, it's my opinion here that "an error is an error" - so you should be concerned about it.
    Do you have another video card that you can test with? If not, can you purchase one from a shop that will refund your money if it's not needed?

    If you download the memory test from this link: http://nvworld.ru/files/downloads/utils/vmt.zip (be sure to scan anything downloaded from the internetwith an antivirus BEFORE opening it)
    Extract it and double click on the vmt.eng.bat file in order to run the English version (I've gotta update the links/descriptions on that page!)

    The OCBase link is in English, so you can use those tests without translation.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Win 8.1 x64


    Ran the vmtest from that link on the current GPU - no errors.

    Pulling a video card out of an old rig for further testing.
    Last edited by Mikew; 12 Jul 2014 at 11:40.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Also, if you have onboard graphics, try that also.
    Testing another card and the onboard graphics will help to tell if it's the card or the motherboard.
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Win 8.1 x64


    Before pulling out the card, I wanted to produce a bsod again. Haven't been able to do it, despite my best efforts.

    Gonna give that a few more days.
      My System SpecsSystem Spec

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