Windows 8 and 8.1 Forums


random shutdown, Error- BAD_POOL_HEADER "BSOD"

  1. #1


    Posts : 1
    Windows 8

    random shutdown, Error- BAD_POOL_HEADER "BSOD"


    Hello everyone,After searching a lot online i finally decided to post my problem here.
    My laptop restarts randomly with an error so called BAD_POOL_HEADER. {This happened even when i'm writing this post }.
    I'm not much of gamer, BSOD occurs when im reading PDF's, editing documents, watching movies.
    I know i had this problem when i brought my lappy, but it increased since last 2 week.


    In my event log i have seen so many critical errors [kernell power event ID:41, Task category : 63 ].
    I could not event update to 8.1, every time it crashed when i tried to do an update. So i stopped doing an update.


    I hope someone can find a solution to fix my problem.
    Thanks in advance.



      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Event ID 41 errors are simply Windows' way of saying it doesn't know why it shut down.
    This can be due to hardware problems, BSOD's, or even just holding the power button down in order to restart the system.
    The frequency with which you're experiencing them shows that there's a serious problem here.

    Start with these free diagnostics: Hardware Diagnostics Most important (IMO) at this time is the MemTest86+ and Prime 95 diagnostics - they'll tell you if the problem is in your RAM or not. If they pass, then start in on the other diagnostics and let us know your results.

    Only 132 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    This device is disabled. Is this deliberate? If so, why?
    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 This device is disabled.
    If not using this device, please uninstall the program that it belongs to. If using it, please re-enable it, then update the program to the latest, Win8 compatible version. Feel free to disable it AFTER it's been updated.


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NTIDrvr.sys Mon Apr 19 21:37:59 2010 (4BCD0577)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    UBHelper.sys Tue Jul 6 00:19:26 2010 (4C32AECE)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

    mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

    mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

    If all of this doesn't stop the BSOD's (this includes the hardware diagnostics), please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jul 10 13:53:01.094 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-20343-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:17:52.864
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+358 )
    BugCheck 19, {e, fffff8a015b0001e, f8a015abe4d80000, 943c5c6e846f2fe7}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: fffff8a015b0001e
    Arg3: f8a015abe4d80000
    Arg4: 943c5c6e846f2fe7
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  SetupHost.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  V2.15
      BIOS Release Date             12/21/2012
      Manufacturer                  Acer
      Product Name                  Aspire V5-571P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 10 13:34:39.779 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-20593-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:18:34.550
    Probably caused by :Pool_Corruption ( nt!ExFreePool+358 )
    BugCheck 19, {e, fffff8a01470001e, 12050000000000, fb782e8b949e0e9e}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: fffff8a01470001e
    Arg3: 0012050000000000
    Arg4: fb782e8b949e0e9e
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  V2.15
      BIOS Release Date             12/21/2012
      Manufacturer                  Acer
      Product Name                  Aspire V5-571P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 10 13:15:33.239 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-21265-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:18:35.010
    *** ERROR: Module load completed but symbols could not be loaded for luafv.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+358 )
    BugCheck 19, {e, fffff8a014a0001e, f8a0149ffe080000, 3a3b9f257137cacc}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: fffff8a014a0001e
    Arg3: f8a0149ffe080000
    Arg4: 3a3b9f257137cacc
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  SetupHost.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  V2.15
      BIOS Release Date             12/21/2012
      Manufacturer                  Acer
      Product Name                  Aspire V5-571P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 10 12:56:29.519 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-21578-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:18:30.291
    *** ERROR: Module load completed but symbols could not be loaded for fastfat.SYS
    Probably caused by :Pool_Corruption ( nt!ExFreePool+358 )
    BugCheck 19, {e, fffff8a014a50010, fffffa80036c8980, 504eb2f7c3df9485}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: fffff8a014a50010
    Arg3: fffffa80036c8980
    Arg4: 504eb2f7c3df9485
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  SetupHost.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  V2.15
      BIOS Release Date             12/21/2012
      Manufacturer                  Acer
      Product Name                  Aspire V5-571P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 10 12:37:35.721 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-19500-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 2:44:27.278
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck A, {0, 2, 0, fffff800d7916f20}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800d7916f20, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  V2.15
      BIOS Release Date             12/21/2012
      Manufacturer                  Acer
      Product Name                  Aspire V5-571P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jul 10 13:53:01.094 2014 (UTC - 4:00)**************************
    NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
    UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
    mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)
    mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)
    mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
    dump_iaStorA.sys            Thu Aug 16 16:32:56 2012 (502D58F8)
    RtsBaStor.sys               Fri Aug 17 01:55:25 2012 (502DDCCD)
    RTKVHD64.sys                Tue Aug 28 07:35:57 2012 (503CAD1D)
    aPs2Kb2Hid.sys              Wed Aug 29 23:40:57 2012 (503EE0C9)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    WinFPdrv.sys                Fri Sep 28 00:44:33 2012 (50652B31)
    athw8x.sys                  Mon Oct 15 05:03:29 2012 (507BD161)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    btath_avdt.sys              Fri Nov  2 01:35:50 2012 (50935BB6)
    btath_rcp.sys               Fri Nov  2 01:36:42 2012 (50935BEA)
    btath_hcrp.sys              Fri Nov  2 01:36:46 2012 (50935BEE)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ETD.sys                     Tue Nov 20 02:25:48 2012 (50AB307C)
    btfilter.sys                Wed Nov 21 02:35:14 2012 (50AC8432)
    btath_flt.sys               Wed Nov 21 02:35:40 2012 (50AC844C)
    btath_a2dp.sys              Wed Nov 21 02:35:47 2012 (50AC8453)
    aswRdr2.sys                 Thu Apr 17 07:02:56 2014 (534FB4E0)
    aswMonFlt.sys               Thu Apr 17 07:04:01 2014 (534FB521)
    aswRvrt.sys                 Thu Apr 17 07:04:41 2014 (534FB549)
    aswVmm.sys                  Thu Apr 17 07:04:55 2014 (534FB557)
    aswSnx.sys                  Mon May  5 04:04:42 2014 (5367461A)
    aswSP.sys                   Mon May  5 04:11:11 2014 (5367479F)
    aswStm.sys                  Mon May  5 04:11:48 2014 (536747C4)
    
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    WinFPdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
      My System SpecsSystem Spec

random shutdown, Error- BAD_POOL_HEADER "BSOD"
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