Windows 8 and 8.1 Forums


hal.dll+37203. ntoskrnl.exe+1c0825

  1. #1


    Posts : 5
    Windows 8.1 (64 bit)

    BSOD - hal.dll+37203. ntoskrnl.exe+1c0825


    My PC keeps restarting occasionally without BSOD, and sometimes with. The sudden restarts normally come with watching Twitch.tv or videos, and the BSOD with either playing games + or watching videos. Any help would be appreciated as even the PC shops can't assist.

    System specs:
    Windows 8.1 Pro 64-bit (6.3, Build 9600)
    Nvidia GeForce GTX 780
    AMD FX-8350
    8192MB RAM
    Last edited by Tomobom; 10 Jul 2014 at 11:32.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tomobom & Welcome to the forums,

    I have analyzed your dump files and two of them are the WHEA_UNCORRECTABLE_ERROR so we might be possibly looking at a hardware fault even though there are chances that this could be caused by some low level drivers as well. Below is a short summary of your dump files :-

    Code:
    **************************Thu Jul 10 05:50:42.671 2014 (UTC + 5:30)**************************
    Probably caused by : AuthenticAMD
     
    BugCheck 124, {0, ffffe000057a9028, b6000000, 100153}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    BUGCHECK_STR:  0x124_AuthenticAMD
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
     
      BIOS Version                  2006
     
      BIOS Release Date             10/01/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 21:39:46.159 2014 (UTC + 5:30)**************************
    Probably caused by : win32k.sys ( win32k!EngAcquireSemaphore+1c )
     
    BugCheck 3B, {c0000005, fffff8022f6eac1c, ffffd00024ade910, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  0x3B_win32k!EngAcquireSemaphore
     
      BIOS Version                  2006
     
      BIOS Release Date             10/01/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jul  7 21:55:02.323 2014 (UTC + 5:30)**************************
    Probably caused by : AuthenticAMD
     
    BugCheck 124, {0, ffffe00024f59028, b6000000, 100153}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    BUGCHECK_STR:  0x124_AuthenticAMD
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
     
      BIOS Version                  2006
     
      BIOS Release Date             10/01/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Now, below is a list of 3rd party drivers which you must update first before we could proceed further :-

    Code:
    **************************Thu Jul 10 05:50:42.671 2014 (UTC + 5:30)**************************
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
    AiChargerPlus.sys           Thu Apr 19 06:47:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    speedfan.sys                Sun Dec 30 02:29:35 2012 (50DF59B7)
    ndisrd.sys                  Thu Feb 21 08:10:15 2013 (5125890F)
    LGSHidFilt.Sys              Thu May 30 20:46:33 2013 (51A76D51)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    ctxusbm.sys                 Mon Sep  9 21:32:22 2013 (522DF10E)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    aswKbd.sys                  Wed Mar 19 02:02:37 2014 (5328AD65)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    aswHwid.sys                 Tue Apr  8 21:13:26 2014 (5344191E)
    aswRdr2.sys                 Thu Apr 17 16:32:56 2014 (534FB4E0)
    aswMonFlt.sys               Thu Apr 17 16:34:01 2014 (534FB521)
    aswRvrt.sys                 Thu Apr 17 16:34:41 2014 (534FB549)
    aswVmm.sys                  Thu Apr 17 16:34:55 2014 (534FB557)
    aswSnx.sys                  Mon May  5 13:34:42 2014 (5367461A)
    aswNdisFlt.sys              Mon May  5 13:35:20 2014 (53674640)
    aswSP.sys                   Mon May  5 13:41:11 2014 (5367479F)
    aswStm.sys                  Mon May  5 13:41:48 2014 (536747C4)
    NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
    nvlddmkm.sys                Fri Jun 13 05:48:13 2014 (539A4345)
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    I have highlighted a few drivers in my above list. Those drivers are part of the various ASUS bloatware which is generally found to cause BSOD these days and your drivers are extremely old as well to be compatible with Windows 8.1.

    Hence, please remove all the ASUS Bloatware you could find on your system. Most likely in case of AiCharger.sys , you would need to manually delete that file.

    Also, the dumps mentioned that there was a Cache fault in Proc 0 Bank 1 & Proc 1 Bank 1. Usually, I have seen such scenarios when the user is Overclocking their hardware as well. So, in case you are overclocking your system, PLEASE REVERT TO STOCK SETTINGS.

    In case the problem is not solved, please feel free to post back over here & I would be glad to help you out.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 (64 bit)


    I think I've removed the bloatware, they all came on disc a while ago with AI Suite II. I've since uninstalled this, and restored everything on the bios menu to defaults, and I'm yet to test if the problem still arises.

    Thank you for the in-depth reply too, really appreciated.
    Last edited by Tomobom; 10 Jul 2014 at 16:13. Reason: Forgot to say thanks!
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Tomobom View Post
    I think I've removed the bloatware, they all came on disc a while ago with AI Suite II. I've since uninstalled this, and restored everything on the bios menu to defaults, and I'm yet to test if the problem still arises.

    Thank you for the in-depth reply too, really appreciated.
    A system cannot remain stable on an overclock forever, it always degrades faster while overclocked

    Anyways, looking forward to your update ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 (64 bit)


    Just noticed that I never got back to you! I'd like to say you were a massive help with my PC and I've had no problems since following your instructions. Hopefully this message despite it being late doesn't waste your time.

    Thanks again!
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Tomobom View Post
    Just noticed that I never got back to you! I'd like to say you were a massive help with my PC and I've had no problems since following your instructions. Hopefully this message despite it being late doesn't waste your time.

    Thanks again!
    Hi Tomobom ^_^,

    Thanks for posting back. It really feels good when a user replies that their problem has been solved ^_^

    Regards,
    Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 (64 bit)


    Hi again!

    I've encountered another problem that's basically the same as the previous errors.
    I did the stupid task of going into the BIOS and selecting the fastest settings that appeared on the screen, then downloaded an NVIDIA driver, and reinstalled Chrome.
    I've read your post again to see if it was the same thing and I've removed some ASUS bloatware that (re?)appeared as well as reverting everything back to the previous settings in the BIOS menu. If you have the time I'd be very grateful if you could have a look for me to see if that actually isn't the problem. I'll report back if it does it again.

    Cheers
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tomobom ^_^,

    Sorry for the late reply. I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Wed May 20 00:21:51.878 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\051915-337046-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 0:20:04.584
     
    Probably caused by : AuthenticAMD
     
    BugCheck 124, {0, ffffe00018e6e028, b6000000, 100153}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00018e6e028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
     
      BIOS Version                  2006
     
      BIOS Release Date             10/01/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Baseboard Manufacturer        ASUSTeK COMPUTER INC.
     
      Product Name                  To be filled by O.E.M.
     
      Baseboard Product             M5A97 LE R2.0
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 20 00:00:44.111 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\051915-72390-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 4:45:22.770
     
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
     
    BugCheck 3B, {c0000005, fffff80276883de6, ffffd0002494bf70, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80276883de6, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002494bf70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  lsass.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!KxWaitForLockOwnerShip
     
      BIOS Version                  2006
     
      BIOS Release Date             10/01/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Baseboard Manufacturer        ASUSTeK COMPUTER INC.
     
      Product Name                  To be filled by O.E.M.
     
      Baseboard Product             M5A97 LE R2.0
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Wed May 20 00:21:51.878 2015 (UTC + 5:30)**************************
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    PxHlpa64.sys                Tue Apr 24 22:56:29 2012 (4F96E245)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    LGSHidFilt.Sys              Thu May 30 20:46:33 2013 (51A76D51)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    netr28x.sys                 Thu Jul 11 14:57:41 2013 (51DE7A8D)
    RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
    ctxusbm.sys                 Mon Sep  9 21:32:22 2013 (522DF10E)
    mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    NvStreamKms.sys             Tue Mar 17 11:49:52 2015 (5507C788)
    VBoxAswDrv.sys              Tue Mar 24 23:17:15 2015 (5511A323)
    nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
    aswMonFlt.sys               Tue Apr 21 18:30:52 2015 (55364A04)
    aswRvrt.sys                 Tue Apr 21 18:30:59 2015 (55364A0B)
    aswHwid.sys                 Tue Apr 21 18:31:20 2015 (55364A20)
    aswRdr2.sys                 Tue Apr 21 18:31:31 2015 (55364A2B)
    aswSnx.sys                  Tue Apr 21 18:31:36 2015 (55364A30)
    aswVmm.sys                  Tue Apr 21 18:45:40 2015 (55364D7C)
    aswSP.sys                   Tue Apr 21 18:46:09 2015 (55364D99)
    aswStm.sys                  Tue Apr 21 18:48:49 2015 (55364E39)
    nvlddmkm.sys                Tue May 12 07:29:00 2015 (55515E64)
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Kindly follow the below steps -

    1. Please rename the ASUS Bloatware Drivers highlighted in RED by doing a manual system wide search and change the names of the drivers.
    2. The 0x124 dump file suggests that there was a problem in executing the instruction due to some cache problem in Processor 0 Bank 1. You have experienced these bug checks earlier as well. I would suggest you to run the Prime95 according to this link - http://www.carrona.org/hwdiag.html#prime95 and report back the temperatures while idle and while running the Prime95 test.
    3. Make sure that the system is not overheating. Oh the dreadful summers!



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

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