Windows 8 and 8.1 Forums


Windows 8, Asus PC, keeping crashing with BSOD

  1. #1


    Posts : 3
    windows 8

    Windows 8, Asus PC, keeping crashing with BSOD


    I have a Asus pc, that has been crashing all the time due to unknown reasons.
    I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD.
    I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
    It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant.

    I have been using WhoCrashed, but does seem to get anywhere with the information provided by this.

    The PC is a new laptop.

    I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.

    Hope to hear from someone.
    Thanks
    Last edited by samarhtc; 10 Jul 2014 at 16:20.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Samarhtc & Welcome to the forums ^_^,

    The dump files provided in the crash are extremely old (i.e. date back to May 2014). Hence, I would advise you to re run the SF_Diagnostic tool till it says that it is complete and then attach the log file. Make sure that the dump files present in the Diagnostic folder are recently made. Please upload the new SF diagnostic zip file in your next post so that it could be analyzed.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8


    Hi blueelvis
    I have now uploaded a more recent version to the first post. The filename is the same but have added 2 at the last.
    Thanks
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by samarhtc View Post
    Hi blueelvis
    I have now uploaded a more recent version to the first post. The filename is the same but have added 2 at the last.
    Thanks
    Hi,

    I have analyzed your only latest dump file and below has been provided an analysis of that :-
    Code:
    *** WARNING: Unable to verify timestamp for rspCrash64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rspCrash64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck DEADDEAD, {0, 0, 18eee5fa, 3c2a58ed}
    
    Probably caused by : rspCrash64.sys ( rspCrash64+108b )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MANUALLY_INITIATED_CRASH1 (deaddead)
    The user manually initiated this crash dump.
    Arguments:
    Arg1: 0000000000000000
    Arg2: 0000000000000000
    Arg3: 0000000018eee5fa
    Arg4: 000000003c2a58ed
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'btath_avdt' and 'RtsUVStor.sy' overlap
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0xDEADDEAD
    
    PROCESS_NAME:  WhoCrashedEx.e
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff8801c5c608b to fffff803b48ca440
    
    STACK_TEXT:  
    fffff880`1d268a68 fffff880`1c5c608b : 00000000`deaddead 00000000`00000000 00000000`00000000 00000000`18eee5fa : nt!KeBugCheckEx
    fffff880`1d268a70 00000000`deaddead : 00000000`00000000 00000000`00000000 00000000`18eee5fa 00000000`3c2a58ed : rspCrash64+0x108b
    fffff880`1d268a78 00000000`00000000 : 00000000`00000000 00000000`18eee5fa 00000000`3c2a58ed fffff880`1d268c80 : 0xdeaddead
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    rspCrash64+108b
    fffff880`1c5c608b cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  rspCrash64+108b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: rspCrash64
    
    IMAGE_NAME:  rspCrash64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50976856
    
    FAILURE_BUCKET_ID:  0xDEADDEAD_rspCrash64+108b
    
    BUCKET_ID:  0xDEADDEAD_rspCrash64+108b
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0xdeaddead_rspcrash64+108b
    
    FAILURE_ID_HASH:  {0549c744-34f4-2025-9b29-260d5bf4eb12}
    
    Followup: MachineOwner
    ---------
    Are you forcing a system crash mate? Asking this because this type of crash means that the user deliberately asked the system to crash in most cases although there are cases where due to shoddy programming of a driver could cause this. Below is a list of the 3rd party drivers installed on your system. Please find updates for them ASAP :-

    Code:
    **************************Fri Jul 11 02:36:10.370 2014 (UTC + 5:30)**************************
    SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    ctxusbm.sys                 Wed Jun  8 04:23:28 2011 (4DEEABE8)
    atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
    AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    Rt630x64.sys                Mon Jul 30 21:33:12 2012 (5016B040)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    dump_iaStorA.sys            Sun Sep  2 06:31:24 2012 (5042AFE4)
    iaStorA.sys                 Sun Sep  2 06:31:24 2012 (5042AFE4)
    btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
    rspCrash64.sys              Mon Nov  5 12:48:46 2012 (50976856)
    intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
    btath_rcp.sys               Tue Dec 18 15:24:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    AsusTP.sys                  Thu Jan 10 18:59:56 2013 (50EEC254)
    IntcDAud.sys                Fri Jan 11 19:25:16 2013 (50F019C4)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    btath_avdt.sys              Mon Jan 21 14:49:11 2013 (50FD080F)
    btfilter.sys                Mon Jan 21 14:49:45 2013 (50FD0831)
    btath_flt.sys               Mon Jan 21 15:12:22 2013 (50FD0D7E)
    btath_a2dp.sys              Mon Jan 21 15:12:31 2013 (50FD0D87)
    trufos.sys                  Wed Mar  6 17:17:58 2013 (51372CEE)
    avc3.sys                    Thu Apr 11 14:01:58 2013 (516674FE)
    avckf.sys                   Thu Apr 11 14:05:04 2013 (516675B8)
    gzflt.sys                   Mon Apr 22 15:51:00 2013 (51750F0C)
    nvlddmkm.sys                Tue May 14 18:20:33 2013 (51923319)
    nvpciflt.sys                Tue May 14 18:20:49 2013 (51923329)
    igdkmd64.sys                Sat May 18 01:45:07 2013 (51968FCB)
    RTKVHD64.sys                Tue May 28 19:33:46 2013 (51A4B942)
    bdfwfpf.sys                 Tue Jul  2 16:33:14 2013 (51D2B372)
    athw8x.sys                  Thu Aug  8 09:11:36 2013 (52031370)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    rspCrash64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys

    Furthermore, please remove all the ASUS Bloatware you can find over your system except the ATK which you need to update rather than delete as it is important for proper functioning. Also, please remove the WhoCrashed and see if the crashes cease or not.

    In case the problem still exists, please do not hesistate to post back and I would be glad to help you out ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    windows 8


    Hi and thanks for your answer.
    I have installed WhoCrashed and that is the only thing that is enforcing a crash. Otherwise 95 procent of all crashed are done randomly.
    I have already removed most of the bloat ware that came with this Asus pc.
    I will go through the list of drivers you have provided and try to update these.
    One more question. Do you think it is safe for me to update to windows 8.1?
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by samarhtc View Post
    Hi and thanks for your answer.
    I have installed WhoCrashed and that is the only thing that is enforcing a crash. Otherwise 95 procent of all crashed are done randomly.
    I have already removed most of the bloat ware that came with this Asus pc.
    I will go through the list of drivers you have provided and try to update these.
    One more question. Do you think it is safe for me to update to windows 8.1?
    Remove WhoCrashed.

    In case you are still facing problem, we need your latest Dump files & the freshly generated SF Diagnostic.

    As regarding the Windows 8.1 , if you have already backed up your data & are willing to format the PC and install Windows 8.1 then go ahead but before you do it, please make sure you update the drivers here.

    Also, are you thinking to do a UPGRADE to Windows 8.1 or a clean install to Windows 8.1? Do not install the Windows 8.1 as of now though.
      My System SpecsSystem Spec

Windows 8, Asus PC, keeping crashing with BSOD
Related Threads
Another Asus desktop crashing in BSOD Crashes and Debugging
This is new box with Win8.1 installed about a month ago & all updates to that date. Box is connected to a lan w/o web access. Had some problems from the start. Thought orig it might be sleeping WD green drives using port multiplier since was getting crashes when doing TeraCopy copies or...
BSOD Asus n550jv windows 8.1 in BSOD Crashes and Debugging
Hello, im having some problems since i updated to windows 8.1, a month ago i had bsod regarding my bluetooth driver qualcomm atheros, but now I have no idea of whats going on, im attaching some minidumps https://drive.google.com/file/d/0B5HSEUvXNi66RHYtMlpnbTZ1RGs/edit?usp=sharing I dont...
I had this computer for a hour when it started to crash. It has windows 8 and has been getting constant memory_management crashes whenever i try to use it and sometimes just from idling. I have tried doing a reset through the recovery options and have done a full reinstall of windows 8. I really...
I have had crashing in the past few days (not sure what caused it - that's what I'm hoping to figure out). It started with the PC not shutting down. I would shut down and it would just restart instead. Afterwards it again BSOD'd on me twice - the second time it went into an automatic repair...
Hello there folks! I have had this quite annoying problem for arround three weeks now. My PC crashes Usually when playing games, but sometimes when I am just at the desktop I have almost concluded that the problem is one of my graphicscards. But today, after a fresh install I finally got a...
More...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook