Windows 8 and 8.1 Forums

BSOD: Bad_pool_header

  1. #11

    Posts : 24
    Windoes 7, Windows 8.1, Ubuntu 14.04 LTS

    Coretemp logs the core temperatures in a csv file.
    The last temperature recorded at the bsod was 74 deg C. It was at that temp for the past 30mins.I attached the minidump and excel file related to that bsod.

    I'm going to try to replicate the bsod on my windows 7 partition. Could it be a windows/driver issue?

    I can't find that MEMORY.dmp file you mentioned.Attachment 46951

    Is the memory usage too high?
    Last edited by thedodo; 14 Jul 2014 at 01:10.

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    74บC is very high - I don't know what the specs are for your laptop, but that is most likely on the high edge. A cooling pad is needed to help the cooling of the system. Check with Lenovo to see how high the temp needs to get before they'll service a system for that (if still under warranty).

    Roughly 90% of BSOD's are due to 3rd party (non-Windows) drivers
    Less than 10% of BSOD's are due to hardware problems (this includes incompatibilities, overclocking, overheating, etc)
    Less than 1% of BSOD's are due to Windows drivers - but this presumes that the system is fully updated.

    A steady rate of high memory usage (as the graph depicts) is usually a problem.
    Check in the Details tab of Task Manager.
    Click on the Memory column so that the processes sort by that
    Let us know the top processes and we'll work from there.
    FWIW - the high memory usage can be responsible for the increased temps

    I'm pretty sure this is an overheating problem, but please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The following is for informational purposes only.
    **************************Sun Jul 13 19:12:12.052 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071314-6593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 8:32:39.770
    *** WARNING: Unable to verify timestamp for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+2bc7f )
    BugCheck 19, {e, ffffd0017bc0d290, fffff80031fc0554, ebf504f71cc4ef4c}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arg1: 000000000000000e, 
    Arg2: ffffd0017bc0d290
    Arg3: fffff80031fc0554
    Arg4: ebf504f71cc4ef4c
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x19_e_tcpip+2bc7f
    CPUID:        "Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  5FCN35WW
      BIOS Release Date             08/03/2012
      Manufacturer                  LENOVO
      Product Name                  IdeaPad Z580    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Jul 13 19:12:12.052 2014 (UTC - 4:00)**************************
    LhdX64.sys             Mon Jan 11 10:06:58 2010 (4B4B3E92)
    AcpiVpc.sys            Mon May 14 21:18:53 2012 (4FB1AEFD)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    vm332avs.sys           Fri Aug 24 05:07:35 2012 (50374457)
    dump_iaStorA.sys       Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    RimSerial_AMD64.sys    Mon Oct 22 16:51:51 2012 (5085B1E7)
    SynTP.sys              Fri Nov 30 02:38:37 2012 (50B8627D)
    Smb_driver_Intel.sys   Fri Nov 30 02:40:22 2012 (50B862E6)
    HECIx64.sys            Mon Dec 17 14:32:21 2012 (50CF7345)
    speedfan.sys           Sat Dec 29 15:59:35 2012 (50DF59B7)
    Rt630x64.sys           Fri May 10 05:59:08 2013 (518CC4EC)
    savonaccess.sys        Mon Jun 10 04:39:25 2013 (51B590BD)
    NETwew00.sys           Tue Jun 25 15:34:06 2013 (51C9F0AE)
    RtsUVStor.sys          Thu Aug  8 04:26:23 2013 (5203562F)
    RTKVHD64.sys           Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys           Thu Oct 31 14:28:01 2013 (5272A131)
    networx.sys            Tue Nov 19 12:06:31 2013 (528B9A97)
    ALSysIO64.sys          Wed Nov 20 20:25:14 2013 (528D60FA)
    swi_callout.sys        Thu Jan  9 09:17:56 2014 (52CEAF94)
    rimvndis6_AMD64.sys    Tue Jan 14 11:45:17 2014 (52D5699D)
    SCDEmu.SYS             Mon Feb  3 01:36:42 2014 (52EF38FA)
    swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    rimvndis6_AMD64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

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BSOD: Bad_pool_header
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