Windows 8 and 8.1 Forums


BSOD with Kernel Security Check Failure

  1. #1


    Posts : 3
    Windows 8.1

    BSOD with Kernel Security Check Failure


    Dear all,

    since this week the Laptop of my friend is crashing with BSOD every day.
    I already did everything which is written in the instructions before posting here. The zip file is attached.

    The Laptop is used for work and we are already going crazy with it always crashing.
    Could you please help me?

    BR,
    Vio

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    These devices have problems in Device Manager:
    Bluetooth Audio Device BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerфt kann nicht gestartet werden.

    Virtual Bluetooth Support (Include Audio) BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerфt funktioniert nicht ordnungsgemф▀, da Windows die f№r das Gerфt erforderlichen Treiber nicht laden kann.

    Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerфt funktioniert nicht ordnungsgemф▀, da Windows die f№r das Gerфt erforderlichen Treiber nicht laden kann.
    Please uninstall all Bluetooth software, then download and install the latest, Win8.1 compatible Bluetooth software (DO NOT use Win8 versions as they sometimes have issues with Win8.1)

    The last 2 memory dumps are verifier enabled and they point to the kernel (core) of the OS. Please turn off verifier. To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot for the changes to take effect.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

    mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

    mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jul  9 14:31:38.998 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-33937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:04:44.880
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
    BugCheck C4, {9200f, fffff80124e1ec50, ffffe00188f32250, ffffe00188f322e8}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
    Arg2: fffff80124e1ec50, A pointer to the string describing the violated rule condition.
    Arg3: ffffe00188f32250, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe00188f322e8, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  V2.28
      BIOS Release Date             10/21/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-771
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 14:26:21.959 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-33593-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:04:04.845
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
    BugCheck C4, {9200f, fffff80062930c50, ffffe001776dff20, ffffe001776dffb8}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
    Arg2: fffff80062930c50, A pointer to the string describing the violated rule condition.
    Arg3: ffffe001776dff20, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe001776dffb8, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  V2.28
      BIOS Release Date             10/21/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-771
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  9 13:26:34.551 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-22593-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 3:30:28.359
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff800c8255820, fffff800c8255778, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff800c8255820, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff800c8255778, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  V2.28
      BIOS Release Date             10/21/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-771
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 30 13:11:29.910 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\063014-11062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:10 days 11:01:51.718
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )
    BugCheck 3B, {c0000005, fffff8010f96426a, ffffd0002261d590, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8010f96426a, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002261d590, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  NAV.exe
    FAILURE_BUCKET_ID: 0x3B_nt!SwapContext_PatchXRstor
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  V2.12
      BIOS Release Date             10/31/2012
      Manufacturer                  Acer
      Product Name                  Aspire V3-771
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jul  9 14:31:38.998 2014 (UTC - 4:00)**************************
    NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)
    UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)
    mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)
    mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)
    mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)
    TurboB.sys                  Fri Jan 20 19:38:04 2012 (4F1A08EC)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    rikvm_96E434EB.sys          Mon May 14 03:49:40 2012 (4FB0B914)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    RTKVHD64.sys                Tue Jul 31 05:46:36 2012 (5017A97C)
    aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
    ETD.sys                     Thu Aug 30 04:47:45 2012 (503F28B1)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
    IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    EraserUtilRebootDrv.sys     Thu Mar 20 12:30:59 2014 (532B17C3)
    eeCtrl64.sys                Thu Mar 20 12:30:59 2014 (532B17C3)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
    BHDrvx64.sys                Tue May  6 03:04:20 2014 (53688974)
    igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    nvpciflt.sys                Thu Jun 12 20:13:36 2014 (539A4230)
    nvlddmkm.sys                Thu Jun 12 20:18:13 2014 (539A4345)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 30 13:11:29.910 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    rikvm_96E434EB.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Dear usasma,

    Thank you for your help.

    I deinstalled the Bluetooth Software and reinstalled the Windows 8.1 64-bit one.
    I also deinstalled the mentioned Software (NTI & Egistec).

    The verifier.exe is turned off again.

    I thought it looked good until today in the morning it crashed again with the same BSOD.
    I'm now starting with the Hardware diagnostics.

    I thought it looked good
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    I now did all Hardware diagnostics and every test was passed without any Errors.
    I checked the Event Viewer and came across an error with HP Software which i deinstalled.

    I also attached an Image with the Errors in the Event Viewer for the kernel power.
    I also did the SF diagnostic again and attached the zip file.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Event ID 41 errors are simply Windows' way of saying that it doesn't know why the computer shut down.
    It can be caused by BSOD's, hardware failures (to include overheating, or even just holding the power button down to shut off the system.

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Event ID 41 errors are simply Windows' way of saying that it doesn't know why the computer shut down.
    It can be caused by BSOD's, hardware failures (to include overheating, or even just holding the power button down to shut off the system.

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

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