BSODs from Intel graphics drivers

screamingtrees · Jul 9, 2014

I've been trying several different versions of Intel graphics drivers (HD 4000) to fix the BSODs, but keep getting them. I got one during a heavy CPU load (x264 encoding) a couple days ago on the latest Windows 8.1 driver from Intel's site. After a while of looking up drivers I downgraded to a Windows 8 driver (3165), but then got one just now while trying to put my laptop to sleep. I could only upload the info for the most recent one, because before that I had my pagefile disabled.

Thanks

edit: Also, ever since the bsod related to video encoding, I monitor my CPU temps with RealTemp and keep my laptop propped up with a fan underneath.

usasma · Jul 10, 2014

Most laptop video (currently) has dual video cards.
As such, it requires that the OEM carefully match and customize the drivers for each card and the drivers for making them work nicely together.

Using the stock Intel drivers may not be the best solution here. On my Samsung 780 series laptop I have graphics issues when using the Intel-provided graphics drivers and the AMD provided graphics drivers (and have seen the same on systems with nVidia graphics). Cleaning these drivers off and installing the Samsung provided drivers fixes these problems for me - I would suggest the same for you.

There is only 1 memory dump in the uploaded reports. If you're using a disk cleaning program, please stop while we're troubleshooting.

Only 51 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

Beyond this, as there was only 1 memory dump in the upload, I have these suggestions:
1. Start with these free hardware diagnostics: Hardware Diagnostics
2. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Jul  9 13:25:30.641 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-5921-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:16:58.756[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+2240 )[/B]
BugCheck [B]1E, {ffffffffc0000096, fffff801ec832240, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff801ec832240, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000096_intelppm+2240[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  P12ABH
  BIOS Release Date             10/25/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  530U3C/530U4C/532U3C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Jul  9 13:25:30.641 2014 (UTC - 4:00)**************************
HECIx64.sys          Mon Jul  2 18:14:58 2012 (4FF21D62)
RadioHIDMini.sys     Fri Jul 27 07:57:08 2012 (50128214)
RTKVHD64.sys         Tue Aug  7 06:49:39 2012 (5020F2C3)
Tpkd.sys             Thu Apr 11 17:04:30 2013 (5167255E)
igdkmd64.sys         Tue May  7 20:15:19 2013 (51899917)
btmhsf.sys           Wed Jun 26 16:11:34 2013 (51CB4AF6)
ibtusb.sys           Mon Jul  1 15:42:35 2013 (51D1DBAB)
diginet.sys          Wed Aug  7 01:46:48 2013 (5201DF48)
intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
ETD.sys              Tue Sep 10 03:34:46 2013 (522ECB96)
iaStorA.sys          Mon Oct 28 17:15:26 2013 (526ED3EE)
dump_iaStorA.sys     Mon Oct 28 17:15:26 2013 (526ED3EE)
rtsuvc.sys           Mon Dec  9 10:44:28 2013 (52A5E55C)
Rt630x64.sys         Thu May  8 07:01:57 2014 (536B6425)
Netwbw02.sys         Wed Jun 18 11:22:37 2014 (53A1AEBD)
[/font]

screamingtrees · Jul 10, 2014

Okay so I uninstalled the 3165 drivers and installed the ones provided from Samsung's SWUpdate utility. There were none available for Windows 8.1, so I installed the Windows 8 ones. Things seem to be running smoothly for now. I'll update if I get another graphics-related BSOD.

Also, as I mentioned in my first post--the existence of only one minidump file was due to my computer not having enough virtual memory (in fact, none, since I disabled the page file) at the time of the first BSOD, and not due to the use of CCleaner or any other disk cleaning application.

usasma · Jul 11, 2014

Sorry about missing the pagefile thing.
FWIW - I did without a pagefile for a while and found that it wasn't worth the trouble.
I went back to a system-managed pagefile and have been happy ever since :0)

screamingtrees · Jul 19, 2014

Hi John,

I'm back with some more BSODs and minidumps. The good news is they have been occurring at predictable times. The conditions are usually something like:
1) I am ~90% of the way through a slow x264 encode. (RealTemp shows 59°C-67°C for CPU temps during encoding)
2) I am hooked up to a 480i CRT TV through my Extron VSC 100. (Samsung mini-VGA-to-VGA dongle>VGA cord>VSC 100>S-Video cord>CRT) watching a 480p video or something. When my laptop is hooked up this way the resolution auto sets to 1024x768, which is the highest input the Extron VSC 100 will accept (the VSC always outputs in 480i).

I'm starting to think this situation is just prone to BSODs and I should just avoid it in the future. Encoding with x264 seems to work without crashes when I'm hooked up to my 1920x1080 Dell monitor via DVI.

A couple other things...
--Whenever I get the blue screen, my bluetooth driver is shown as not working properly in the device manager upon reboot, even though I have BT turned off during the BSOD. This occurs even after uninstalling Intel's BT driver and BSODing. The generic driver will be shown with the yellow exclamation symbol.
--I have not run any hardware or driver diagnostics yet.
--This time running SF Diagnostic Tool gave me a MS .NET Framework error on one of the logs (could not find Eventapp.txt or something), and may not have finished including everything.
--Ever since I reenabled my pagefile and set it to system managed, the pagefile seems stuck at 512MB. I remember when I had it managed by Windows before it was something close to 8 GB (also I have 8 GB of physical memory).

usasma · Jul 20, 2014

You can encode w/o BSOD's when you don't use all the complicated stuff.
But you do get BSOD's when using the complicated stuff.
Sounds to me like you should avoid using the complicated stuff.

The memory dumps point to your processor driver. I'd suggest running these free hardware diagnostics: Hardware Diagnostics The last test is a processor test, so please be sure to run that.

RealTemp uses the WinRing libraries (WinRing0x64.sys) as a part of it's program. The WinRing libraries on your system date from 2008 and are known to cause BSOD problems with some Windows systems. Please uninstall it immediately. You can use this free temp monitoring utility instead: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

No sign of the Bluetooth drivers in the memory dumps. Please be sure that you've updated to the latest, Win8.1 compatible Bluetooth driver. Also, let us know what Device Manager has to say about the error.

I'm not a pagefile expert, but I'd just leave it at "system-managed" and wouldn't worry about the actual numbers.

Try running Driver Verifier according to these instructions: Driver Verifier Settings

Finally, have you tweaked the system very much? If so, there may be some setting that's causing the problems. If that is the case, we either have to find the setting and set it back to normal - or (if you can't find the setting) you have to consider doing a bare metal recovery of the system (so that it resets to normal. Don't forget to backup your stuff first!

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jul 17 21:50:01.100 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-6718-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 0:16:50.216[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+2240 )[/B]
BugCheck [B]1E, {ffffffffc0000096, fffff8014b4c1240, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff8014b4c1240, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000096_intelppm+2240[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  P12ABH
  BIOS Release Date             10/25/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  530U3C/530U4C/532U3C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 15 21:31:41.769 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071514-6343-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 13:20:10.880[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]intelppm.sys ( intelppm+2240 )[/B]
BugCheck [B]1000007E, {ffffffffc0000096, fffff801fd002240, ffffd000c27191b8, ffffd000c27189c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff801fd002240, The address that the exception occurred at
Arg3: ffffd000c27191b8, Exception Record Address
Arg4: ffffd000c27189c0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: [B]AV_intelppm+2240[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  P12ABH
  BIOS Release Date             10/25/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  530U3C/530U4C/532U3C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 14 00:25:37.892 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071414-6796-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 6:34:42.006[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+2240 )[/B]
BugCheck [B]1E, {ffffffffc0000096, fffff8004dfdf240, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff8004dfdf240, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x1E_c0000096_intelppm+2240[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  P12ABH
  BIOS Release Date             10/25/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  530U3C/530U4C/532U3C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 10 11:25:46.961 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071014-6796-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:00:03.069[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+ac63c )[/B]
BugCheck [B]50, {fffff6e80045b000, 1, fffff800e90ef4e6, 9}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff6e80045b000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800e90ef4e6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000009, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+ac63c[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  9 13:25:30.641 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-5921-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:16:58.756[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+2240 )[/B]
BugCheck [B]1E, {ffffffffc0000096, fffff801ec832240, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff801ec832240, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000096_intelppm+2240[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  P12ABH
  BIOS Release Date             10/25/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  530U3C/530U4C/532U3C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jul 17 21:50:01.100 2014 (UTC - 4:00)**************************
[COLOR=RED][B]WinRing0x64.sys      Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
RadioHIDMini.sys     Fri Jul 27 07:57:08 2012 (50128214)
RTKVHD64.sys         Tue Aug  7 06:49:39 2012 (5020F2C3)
Tpkd.sys             Thu Apr 11 17:04:30 2013 (5167255E)
iwdbus.sys           Wed Jul 24 21:06:12 2013 (51F07A04)
diginet.sys          Wed Aug  7 01:46:48 2013 (5201DF48)
intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
IntcDAud.sys         Thu Aug 29 10:42:53 2013 (521F5DED)
TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
igdkmd64.sys         Mon Sep  9 13:27:52 2013 (522E0518)
ETD.sys              Tue Sep 10 03:34:46 2013 (522ECB96)
dump_iaStorA.sys     Mon Oct 28 17:15:26 2013 (526ED3EE)
iaStorA.sys          Mon Oct 28 17:15:26 2013 (526ED3EE)
rtsuvc.sys           Mon Dec  9 10:44:28 2013 (52A5E55C)
Rt630x64.sys         Thu May  8 07:01:57 2014 (536B6425)
Netwbw02.sys         Wed Jun 18 11:22:37 2014 (53A1AEBD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 14 00:25:37.892 2014 (UTC - 4:00)**************************
HECIx64.sys          Mon Jul  2 18:14:58 2012 (4FF21D62)
igdkmd64.sys         Fri Jul 20 17:47:55 2012 (5009D20B)
btmaux.sys           Mon Jul 22 10:19:46 2013 (51ED3F82)
btmhsf.sys           Thu Sep  5 08:12:49 2013 (52287541)
ibtusb.sys           Fri Sep 13 12:06:04 2013 (523337EC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 10 11:25:46.961 2014 (UTC - 4:00)**************************
igdkmd64.sys         Tue May  7 20:15:19 2013 (51899917)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  9 13:25:30.641 2014 (UTC - 4:00)**************************
btmhsf.sys           Wed Jun 26 16:11:34 2013 (51CB4AF6)
ibtusb.sys           Mon Jul  1 15:42:35 2013 (51D1DBAB)
[/font]

BSODs from Intel graphics drivers

screamingtrees

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

screamingtrees

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

screamingtrees

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One