Windows 8 and 8.1 Forums


BSOD while reading an article online - these happen often

  1. #1


    Posts : 16
    Windows 8.1

    BSOD while reading an article online - these happen often


    I have been running 8.1 for a while - after a major crash a couple months back where I had to re-install the entire operating system, that has not happened again - but the computer does crash/re-boot itself fairly regularly. Luckily reboots are fast and painless. This time I decided to post on the forum.
    I have done a dump with SF that I will attach. It would be great to solve this annoying issue. Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Analyzing your driverlist i notice you have many outdated drivers.
    This range from wireless,bluetooth,storage,powermanagement, devices etc.
    ASMMAP64 fffff801`9031c000 fffff801`90324000 Thu Jul 02 11:13:26 2009 (4a4c7a36) 0000ceab ASMMAP64.sys
    atkwmiacpi64 fffff801`8e06e000 fffff801`8e077000 Wed Sep 07 03:44:52 2011 (4e66cc94) 000056b5 atkwmiacpi64.sys
    AiCharger fffff801`8ee86000 fffff801`8ee88880 Fri Sep 23 04:04:40 2011 (4e7be938) 0000a877 AiCharger.sys
    btwl2cap fffff801`90b39000 fffff801`90b47000 Thu Jul 26 17:14:41 2012 (50115ee1) 0000eb70 btwl2cap.sys
    kbfiltr fffff801`8f9bf000 fffff801`8f9c7000 Thu Aug 02 05:22:22 2012 (5019f26e) 0000b40b kbfiltr.sys
    usbaapl64 fffff801`903bd000 fffff801`903cf000 Wed Nov 28 00:38:02 2012 (50b54eda) 0001669f usbaapl64.sys
    HECIx64 fffff801`8ef10000 fffff801`8ef23000 Mon Dec 17 20:32:21 2012 (50cf7345) 0001803d HECIx64.sys
    btwpanfl fffff801`9046c000 fffff801`9047c000 Mon Dec 31 22:42:33 2012 (50e206c9) 00015f2d btwpanfl.sys
    ETD fffff801`8f954000 fffff801`8f9af000 Wed Apr 10 12:36:40 2013 (516540b8) 0005ea35 ETD.sys
    btwavdt fffff801`90200000 fffff801`9026c000 Thu Apr 18 19:27:13 2013 (51702cf1) 000440c4 btwavdt.sys
    btwaudio fffff801`9017f000 fffff801`901dc000 Thu Apr 18 19:29:23 2013 (51702d73) 00037aa1 btwaudio.sys
    btwrchid fffff801`90bf9000 fffff801`90bfca00 Thu Apr 18 19:29:40 2013 (51702d84) 00015232 btwrchid.sys
    iaStorA fffff801`8ca2d000 fffff801`8ccfe000 Mon Apr 22 21:38:05 2013 (5175919d) 000b3756 iaStorA.sys
    dump_iaStorA fffff801`8d8d9000 fffff801`8dbaa000 Mon Apr 22 21:38:05 2013 (5175919d) 000b3756 dump_iaStorA.sys
    bcmwl63a fffff801`8f0d9000 fffff801`8f905000 Sat Jun 01 06:59:47 2013 (51a97fc3) 00824b06 bcmwl63a.sys
    nvhda64v fffff801`8efaa000 fffff801`8efde000 Sun Jun 16 14:38:07 2013 (51bdb1af) 00038732 nvhda64v.sys
    plctrl fffff801`90994000 fffff801`9099c000 Wed Jun 19 07:10:47 2013 (51c13d57) 00012a96 plctrl.sys
    RTKVHD64 fffff801`8fa3e000 fffff801`8fd89700 Tue Jun 25 12:25:45 2013 (51c97029) 0035cfec RTKVHD64.sys
    L1C63x64 fffff801`8f912000 fffff801`8f935000 Tue Jul 16 08:56:31 2013 (51e4ee9f) 0002426b L1C63x64.sys
    bcbtums fffff801`90b91000 fffff801`90bc5000 Wed Aug 07 17:11:22 2013 (5202639a) 00032941 bcbtums.sys
    Please update all your (above) drivers to the latest windows 8.1 versions from here ASUSTeK Computer Inc. -Support- Drivers and Download G750JW

    Also in many of your dumpfiles there are many references to memory corruption.
    Please test your memory with memtest 86+.
    Tutorial Memtest86+ and download

    http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1

    updating asus drivers question


    Thanks for the quick reply. In terms of updating the drivers you list, when I go to the ASUS website none of the driver names you list are there. It looks like this (see below). Can you please explain how I am supposed to figure out which drivers to update? How do I match up the ones in your list with the categories and types listed below? Thanks.

    OS: Select OS Windows 8.1 64bit Windows 8 64bit Others
    There are 3 download servers available on ASUS Download Site - Global, China and P2P. Each server provides exact the same content no matter where you download from, except for the speed which you are connected to.

    73 files found

    EMI and Safety (5)
    BIOS (3)
    BIOS-Utilities (2)
    Chipset (1)
    ATK (1)
    AUDIO (2)
    VGA (2)
    LAN (1)
    Card Reader (1)
    TouchPad (1)
    Utilities (7)
    Wireless (8)
    BlueTooth (5)
    Others (2)
    Manual (32)
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    Please check if you have already have installed the latest version of all the drivers of the above page.

    In your case you can update all these (outdated) drivers from the supportpage of your systemmodel.


    But if you are interested what is the driver description of the above mentioned drivers you can find/ search for it here Driver Reference Table (DRT)

    p.ex.
    ETD fffff801`8f954000 fffff801`8f9af000 Wed Apr 10 12:36:40 2013 (516540b8) 0005ea35 ETD.sys
    Driver Description: ELAN PS/2 Port Smart Pad
    Driver Update Site: OEM - none at: ELAN Microelectronics Corp.
    In your case look under: Touchpad.

    iaStorA fffff801`8ca2d000 fffff801`8ccfe000 Mon Apr 22 21:38:05 2013 (5175919d) 000b3756 iaStorA.sys
    Driver Description: Intel RST (Rapid Storage Technology) driver
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx
    In your case look under: Others
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1


    OK. I ran the memtest for over 4 hours, it completed 2 passes, with many tests, 0 errors. Is this unexpected based on what you said above?
    Regarding driver updates:
    Based on the link you included abover, here are Possible Updates for 8.1 for ASUS G750JW - some I have installed (see below).
    What I done here is list all the items in the 64bit 8.1 ASUS category.
    I have tried to correlate each one with a device/driver on my laptop.
    In cases where I could not find a corresponding one (I was looking in Device Manager) I have asked questions below.
    Please advise. Thanks.
    1) Bios V206-207-208 - G750JWAS207.zip - I have 207 - should I update to 208? If so, how do I install it? The file in
    the zip is ____.207 for 207 or ___.208 for 208
    2) BIOS-Utility - Windows BIOS Flash Utility V2.24.0 - do I need this?
    3) Chipset - Intel INF Update Driver V9.4.0.1022 - do I need this?
    4) ATK - ATKACPI driver and hot-key related utilities V1.0.0031 - do I need this?
    5) AUDIO - Realtek Audio Driver V6.0.1.7095 - I had V6.0.1.6954 - DONE
    6) VGA - nVidia Graphics Driver V9.18.13.3788 - I had 9.18.13.3165 - DONE
    7) LAN - Qualcomm Atheros LAN Driver V2.1.0.21 - already have this version - NO CHANGE
    8) Card Reader - Genesys Multi-Card Reader Driver V4.3.0.7 - not sure what this does or whether I need it?
    9) TouchPad - Elantech Touchpad driver V11.5.12.1 - I had 11.5.9.1 - DONE
    10) Utilities -
    (a) Power4Gear Hybrid Utility V3.0.8 - what is this? do I need it?
    (b) ASUS Splendid Video Enhancement Technology V2.01.0021 - don't see this listed under video - what is it? do I need it?
    (c) ASUS USB Charger Plus V2.1.5 - I don't see this either - do I need it?
    (d) Keyboard Device Filter Utility V1.0.0.5 - already have this version - NO CHANGE
    (e) ASUS Live Update Utility V3.2.6 - don't see it - do I need it?
    11) Wireless - many listed but I do not see any of them in Device Manager - should I be looking elsewhere?
    12) BlueTooth
    (a) Intel BT Driver V3.1.1309.0390 - I do not see this installed, all I see if 2 Microsoft ones, neither listed here
    (b) Broadcom BT driver V12.0.0.7900 and 7800 - 7800 (2013.12.17) is dated later than 7900 (2013.10.14)! I have 12.0.0.7820, dated 2013.08.30 - based on this which (if any) new one should I install?
    13) Others -
    (a) Intel Mgmt Engine Interface V9.5.14.1724 - do I need this?
    (b) Intel Rapid Storage Technology driver V12.8.0.1016 - do I need this?


    That is the sum-total of what I see on the ASUS page. There seem to be a lot more drivers you listed. Where/how should I find updates for those?
    Thanks!
      My System SpecsSystem Spec

  6. #6


    Posts : 16
    Windows 8.1


    Ooops... noticed in your example you say I do need this one, so I installed it:
    13)(b) Intel Rapid Storage Technology driver V12.8.0.1016
    There were 3 Exe's that I ran, in this order:
    1) IRSTPatch.exe
    2) OverWriteSys.exe
    3) PNPINST64.exe

    The last one said it was installing the driver asked to reboot.
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    I would first update the drivers.
    If your system still is not stable, (keeps BSOD), i would test your memory again.
    According to the memtest tutorial:
    Let it run until at least 8 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.Seven passes will take several hours, depending on your amount of RAM. It is advised to leave it running overnight.
    1) Bios V206-207-208 - G750JWAS207.zip - I have 207 - should I update to 208? If so, how do I install it? The file in the zip is ____.207 for 207 or ___.208 for 208
    2) BIOS-Utility - Windows BIOS Flash Utility V2.24.0 - do I need this?
    Check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
    208 = Fix that CPU and GPU will be throttled immediately when change to DC mode.
    Do you have problems with cpu/gpu throttling.

    3) Chipset - Intel INF Update Driver V9.4.0.1022 - do I need this?
    Yes, Always update to the latest chipset version
    4) ATK - ATKACPI driver and hot-key related utilities V1.0.0031 - do I need this?
    Advice: if you use it or it is installed,always update to the latest version
    5) AUDIO - Realtek Audio Driver V6.0.1.7095 - I had V6.0.1.6954 - DONE
    6) VGA - nVidia Graphics Driver V9.18.13.3788 - I had 9.18.13.3165 - DONE
    7) LAN - Qualcomm Atheros LAN Driver V2.1.0.21 - already have this version - NO CHANGE
    8) Card Reader - Genesys Multi-Card Reader Driver V4.3.0.7 - not sure what this does or whether I need it?
    Yes, update
    9) TouchPad - Elantech Touchpad driver V11.5.12.1 - I had 11.5.9.1 - DONE
    10) Utilities -
    (a) Power4Gear Hybrid Utility V3.0.8 - what is this? do I need it?
    (b) ASUS Splendid Video Enhancement Technology V2.01.0021 - don't see this listed under video - what is it? do I need it?
    (c) ASUS USB Charger Plus V2.1.5 - I don't see this either - do I need it?
    (d) Keyboard Device Filter Utility V1.0.0.5 - already have this version - NO CHANGE
    (e) ASUS Live Update Utility V3.2.6 - don't see it - do I need it?
    Advice: if you use it or it is installed,always update to the latest version
    11) Wireless - many listed but I do not see any of them in Device Manager - should I be looking elsewhere?
    You have Broadcom 802.11ac Network Adapter, update to the latest version
    12) BlueTooth
    (a) Intel BT Driver V3.1.1309.0390 - I do not see this installed, all I see if 2 Microsoft ones, neither listed here
    (b) Broadcom BT driver V12.0.0.7900 and 7800 - 7800 (2013.12.17) is dated later than 7900 (2013.10.14)! I have 12.0.0.7820, dated 2013.08.30 - based on this which (if any) new one should I install?
    The latest
    13) Others -
    (a) Intel Mgmt Engine Interface V9.5.14.1724 - do I need this?
    (b) Intel Rapid Storage Technology driver V12.8.0.1016 - do I need this?
    Yes, update
      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Windows 8.1


    Regarding the Chipset update you recommend. In the download readme I see the following. Win 8.1 is not listed here. Do is this still safe to install? I could not find a later version. Please advise. Thanks.

    2. One of the following operating systems must be
    fully installed and running on the system
    before installing this software:


    Microsoft Windows* Server 2003
    Microsoft Windows Server 2003 x64 Edition*
    Microsoft Windows Server 2008
    Microsoft Windows Server 2008 x64
    Microsoft Windows XP
    Microsoft Windows XP Professional x64
    Microsoft Windows 2000
    Microsoft Windows Vista
    Microsoft Windows Vista x64
    Microsoft Windows 7
    Microsoft Windows 7 x64
    Microsoft Windows 2008 R2
    Microsoft Windows 2008 R2 x64
    Microsoft Windows 8
    Microsoft Windows 8 x64
      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    If Asus themself puts these drivers under their windows 8.1 driver section, i assume this version also complies to windows 8.1
    Advice: i would install this version.
      My System SpecsSystem Spec

  10. #10


    Posts : 16
    Windows 8.1


    OK, I will consolidate replies for this thread here: Another BSOD - while I was posting something on FB
    I ran the mem test overnight last night as you recommended.
    Still zero errors. It ran for about 8 hours.
      My System SpecsSystem Spec

BSOD while reading an article online - these happen often
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