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BSODs after update to Win 8.1 & while using Chrome

  1. #1


    Posts : 52
    Windows 8.1 Pro x64

    BSODs after update to Win 8.1 & while using Chrome


    Hello once again BSOD subforum of Eight Forums,

    I noticed the BSODing started after updating to Windows 8.1 and the BSODs happen while using Google Chrome. Chrome would show first a violet out of memory page then go in BSOD. Please help me guys Thank you. Oh and also it said "MEMORY_MANAGEMENT" during the BSOD.
    Last edited by IanDrexP; 06 Jul 2014 at 11:05.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi IanDreXP ^_^,

    I have analyzed your dump files and below has been provided a summary of your dump files :-
    Code:
    **************************Sun Jul  6 17:37:51.566 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2cf99 )
     
    BugCheck 1A, {5002, fffff58010804000, 33ad, 4000033acffffffe}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_5002
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x1a_5002_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 29 19:40:46.706 2014 (UTC + 5:30)**************************
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
     
    Probably caused by : WdFilter.sys ( WdFilter!MpDeleteStreamContext+fe2f )
     
    BugCheck 139, {3, ffffd00021a9b410, ffffd00021a9b368, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x139_3_WdFilter!MpDeleteStreamContext
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 25 22:06:13.738 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for btfilter.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
     
    Probably caused by : btfilter.sys ( btfilter+58071 )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff80004f50071, ffffd000797ff348, ffffd000797feb50}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_btfilter+58071
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 22 20:51:40.737 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( ONE_BIT )
     
    BugCheck 1A, {41792, fffff68000072088, 4000000000000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41792
     
    PROCESS_NAME:  mbamservice.ex
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Now, below is a list of 3rd party drivers installed over your system :-
    Code:
    **************************Sun Jul  6 17:37:51.566 2014 (UTC + 5:30)**************************
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
    CSDriver64.sys              Thu Jul  5 23:00:59 2012 (4FF5CF53)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    AsusTP.sys                  Mon Oct 29 23:53:54 2012 (508EC9BA)
    plctrl.sys                  Wed Dec  5 14:23:06 2012 (50BF0B72)
    HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
    DptfManager.sys             Tue Dec 18 05:37:12 2012 (50CFB3B0)
    DptfDevDram.sys             Tue Dec 18 05:37:45 2012 (50CFB3D1)
    DptfDevGen.sys              Tue Dec 18 05:38:05 2012 (50CFB3E5)
    DptfDevFan.sys              Tue Dec 18 05:38:21 2012 (50CFB3F5)
    DptfDevPch.sys              Tue Dec 18 05:38:54 2012 (50CFB416)
    DptfDevProc.sys             Tue Dec 18 05:39:51 2012 (50CFB44F)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
    iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    igdkmd64.sys                Tue Sep 17 05:38:54 2013 (52379D96)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    iaStorA.sys                 Tue Oct 29 02:45:26 2013 (526ED3EE)
    dump_iaStorA.sys            Tue Oct 29 02:45:26 2013 (526ED3EE)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    athwbx.sys                  Wed Nov 13 13:35:17 2013 (528332BD)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    mbamchameleon.sys           Thu Apr 24 23:09:38 2014 (53594C5A)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
    idmwfp.sys                  Mon Jun  9 04:10:54 2014 (5394E676)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 25 22:06:13.738 2014 (UTC + 5:30)**************************
    btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    btath_rcp.sys               Fri Jun 21 14:41:54 2013 (51C418DA)
    btath_flt.sys               Fri Aug 23 09:16:29 2013 (5216DB15)
    btath_avdt.sys              Fri Nov 22 12:45:28 2013 (528F0490)
    btath_a2dp.sys              Fri Nov 22 12:47:31 2013 (528F050B)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=CSDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    mbamchameleon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys

    I have highlighted some drivers which need to be dealt with before we can proceed further. The drivers marked in RED must be updated and the ones in the BLACK must be removed/uninstalled. Rest of them, try finding the updates for.

    If, the issue still persists, then please remove MalwareBytes using this **TOOL** and see if the problem is still being caused or not.

    If this also fails then, please run a Memtest. Here is a nice guide which you could follow :-

    Guide to using Memtest86+ - How-To Guides and Tutorials

    Please proceed step by step only ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 52
    Windows 8.1 Pro x64


    I have removed DAEMON Tools Lite to remove dtsoftbus01.sys also AsusTP.sys. I tried to look for newer drivers of atkwmiacpi64.sysand btath drivers but cant

    By the way Im sorry for the very late reply. I was still at school... Thank you for the reply sir I hope it goes away already but if ever it comes back I will go to the next step of what you said and also I will keep you posted sir ^_^ God bless and more power to you!
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    I have removed DAEMON Tools Lite to remove dtsoftbus01.sys also AsusTP.sys. I tried to look for newer drivers of atkwmiacpi64.sysand btath drivers but cant

    By the way Im sorry for the very late reply. I was still at school... Thank you for the reply sir I hope it goes away already but if ever it comes back I will go to the next step of what you said and also I will keep you posted sir ^_^ God bless and more power to you!
    Great!

    Looking forward for your update ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 52
    Windows 8.1 Pro x64


    I had to reinstall AsusTP.sys because it was used by my touchpad and would not work without it. So far no BSODs, I hope thats the end of it all
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    I had to reinstall AsusTP.sys because it was used by my touchpad and would not work without it. So far no BSODs, I hope thats the end of it all
    Great! As far as no BSOD's , there should not be any problem in keeping the Asus Touchpad Driver. Please test your system extensively and let me know in case of further problem ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 52
    Windows 8.1 Pro x64


    I have been using my laptop like I have been since before and it has not BSOD since then but Chrome still would go to the violet out of memory page but now it doesnt BSOD. I am currently searching on a solution for the out of memory Chrome problem.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    I have been using my laptop like I have been since before and it has not BSOD since then but Chrome still would go to the violet out of memory page but now it doesnt BSOD. I am currently searching on a solution for the out of memory Chrome problem.
    Great that you have solved your BSOD problem and thanks for your kind words and the rep ^_^.
    To help with the Chrome issue, check your Event Log and filter the results for "chrome.exe" or you can just rerun the SF Diagnostic Tool while making sure that there are Event Viewer Logs inside that and I would be happy to analyze them ^_^. I wonder if the problem would not be found in those logs.
      My System SpecsSystem Spec

  9. #9


    Posts : 52
    Windows 8.1 Pro x64


    If you could so kindly please sir, it would be a big help
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Ian,

    I found only one reference to chrome.exe crashing and having at least some information with it and it has been provided below :-
    Event[462]:
    Log Name: Application
    Source: Application Error
    Date: 2014-06-15T20:50:42.000
    Event ID: 1000
    Task: Application Crashing Events
    Level: Error
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: iAnSUS
    Description:
    Faulting application name: delegate_execute.exe, version: 35.0.1916.153, time stamp: 0x538faf86
    Faulting module name: delegate_execute.exe, version: 35.0.1916.153, time stamp: 0x538faf86
    Exception code: 0xc0000005
    Fault offset: 0x000461cc
    Faulting process id: 0x2bf4
    Faulting application start time: 0x01cf8898589615fa
    Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\delegate_execute.exe
    Faulting module path: C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\delegate_execute.exe
    Report Id: a8a448c0-f48b-11e3-bebd-50465d46275a
    Faulting package full name:
    Faulting package-relative application ID:
    Even though the date is pretty old, may I ask you when did you start having this issue with chrome? The rest of the entries in there are of no use as they do not have ANY information with them.

    Hey wait, look what I found :P

    Malware scan of delegate_execute.exe (Google Chrome) b3d25572645ba250480162aaa373b7e962af29fd - herdProtect

    Also, the file path does not match but the version is an exact match for your version. And also, the compilation date is an exact match with your one.

    Even though I am no malware expert at all but may I ask if you are seeing this issue in other browsers like IE or Firefox? I would say uninstall the Chrome, make sure that this file is deleted (You can search it in your computer) and then try reinstalling it from only the TRUSTED sources and see if the issue still occurs or not? Also, have you been seeing any Page Redirections when browsing the Internet via Chrome?

    Please keep me updated on this one ^_^. I am hoping that your issue is resolved with this.
      My System SpecsSystem Spec

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