Windows 8 and 8.1 Forums


BSODs after update to Win 8.1 & while using Chrome

  1. #11


    Posts : 52
    Windows 8.1 Pro x64


    What exactly does the file do? It isnt an official part of Google Chrome that it is needed?

    Im currently running a malware scan, I remember that I installed Chrome from the main site itself. The issue mainly happens while watching YouTube videos and not during other browser activities. It all started when I updated to Windows 8.1 Pro from Windows 8 Single Language. I have not tried using other browsers now or even before. On my desktop pc, I have Chrome in it and it works flawlessly. Thank you very much for EVERYTHING Sir blueelvis

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    What exactly does the file do? It isnt an official part of Google Chrome that it is needed?

    Im currently running a malware scan, I remember that I installed Chrome from the main site itself. The issue mainly happens while watching YouTube videos and not during other browser activities. It all started when I updated to Windows 8.1 Pro from Windows 8 Single Language. I have not tried using other browsers now or even before. On my desktop pc, I have Chrome in it and it works flawlessly. Thank you very much for EVERYTHING Sir blueelvis
    You are welcome ^_^.

    Rename that file and see if the issue stops from happening. That way we could confirm it whether it is the root cause or what? Please try some other browser like IE as well. Are you getting any Page Redirections like you visit some page but the browser takes you somewhere else?
      My System SpecsSystem Spec

  3. #13


    Posts : 52
    Windows 8.1 Pro x64


    Malware scan done, it only removed some PUPs from Ask Search. No page redirections from what I experienced. I will try another browser and rename the delegate_execute.exe file. I will monitor and keep you posted sir. Thank you once again!
      My System SpecsSystem Spec

  4. #14


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    Malware scan done, it only removed some PUPs from Ask Search. No page redirections from what I experienced. I will try another browser and rename the delegate_execute.exe file. I will monitor and keep you posted sir. Thank you once again!
    Great keep me updated ^_^.
      My System SpecsSystem Spec

  5. #15


    Posts : 52
    Windows 8.1 Pro x64


    HELP! Sir blueelvis or anyone my laptop had a 2 BSODs in quick succession, on the first was while on Chrome browsing EightForums.com and the second was after the the restart from the first BSOD just before I was able to log-in to my Windows User Account. Please help me sir, my laptop is almost just 1 year new... I haven't used it extraneously, only casual internet and for school. I have taken care of it by routinely cleaning it software and hardware wise. This 07/25/2014 my warranty will expire already... I attached a new archive from the SF Diagnostic Tool after the dual BSODs. Thank you Sir blueelvis and anyone very much!

    By the way, the BSOD message is the same which is "MEMORY_MANAGEMENT"

    UPDATES:
    • I have updated my graphics driver
    • Got a 3rd BSOD today while on YouTube
    • Changed browser to Cyberfox from Chrome
    • SFC /scannow cannot fix, running DISM
    Last edited by IanDrexP; 20 Jul 2014 at 08:04.
      My System SpecsSystem Spec

  6. #16


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Iandrexp,

    Mate, please stop calling me sir (I am 19 only and it makes me feel older ).
    I have analyzed your dump files and most of them are Memory_Management. Below is a summary of them :-
    Code:
    **************************Sun Jul 20 05:30:01.892 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( ONE_BIT )
     
    BugCheck 1A, {41792, fffff68000089088, 4000000000000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41792
     
    PROCESS_NAME:  mbamservice.ex
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 20 05:28:12.628 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( ONE_BIT )
     
    BugCheck 1A, {41792, fffff680000a1088, 4000000000000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41792
     
    PROCESS_NAME:  mbamservice.ex
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jul 12 06:42:52.033 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( ONE_BIT )
     
    BugCheck 1A, {41792, fffff680000e7088, 4000000000000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41792
     
    PROCESS_NAME:  mbamservice.ex
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul  6 17:37:51.566 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2cf99 )
     
    BugCheck 1A, {5002, fffff58010804000, 33ad, 4000033acffffffe}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_5002
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x1a_5002_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 29 19:40:46.706 2014 (UTC + 5:30)**************************
    Probably caused by : WdFilter.sys ( WdFilter!MpDeleteStreamContext+fe2f )
     
    BugCheck 139, {3, ffffd00021a9b410, ffffd00021a9b368, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x139_3_WdFilter!MpDeleteStreamContext
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 25 22:06:13.738 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for btfilter.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
     
    Probably caused by : btfilter.sys ( btfilter+58071 )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff80004f50071, ffffd000797ff348, ffffd000797feb50}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_btfilter+58071
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 22 20:51:40.737 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( ONE_BIT )
     
    BugCheck 1A, {41792, fffff68000072088, 4000000000000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41792
     
    PROCESS_NAME:  mbamservice.ex
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     1800
     
    CurrentSpeed: 1796
     
      BIOS Version                  X202E.210
     
      BIOS Release Date             06/20/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X202E
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers which are present on your system :-
    Code:
    **************************Sun Jul 20 05:30:01.892 2014 (UTC + 5:30)**************************
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
    CSDriver64.sys              Thu Jul  5 23:00:59 2012 (4FF5CF53)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    plctrl.sys                  Wed Dec  5 14:23:06 2012 (50BF0B72)
    HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
    DptfManager.sys             Tue Dec 18 05:37:12 2012 (50CFB3B0)
    DptfDevDram.sys             Tue Dec 18 05:37:45 2012 (50CFB3D1)
    DptfDevGen.sys              Tue Dec 18 05:38:05 2012 (50CFB3E5)
    DptfDevFan.sys              Tue Dec 18 05:38:21 2012 (50CFB3F5)
    DptfDevPch.sys              Tue Dec 18 05:38:54 2012 (50CFB416)
    DptfDevProc.sys             Tue Dec 18 05:39:51 2012 (50CFB44F)
    AsusTP.sys                  Thu Jan 10 18:59:56 2013 (50EEC254)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    igdkmd64.sys                Tue Sep 17 05:38:54 2013 (52379D96)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    iaStorA.sys                 Tue Oct 29 02:45:26 2013 (526ED3EE)
    dump_iaStorA.sys            Tue Oct 29 02:45:26 2013 (526ED3EE)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    athwbx.sys                  Wed Nov 13 13:35:17 2013 (528332BD)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    mbamchameleon.sys           Thu Apr 24 23:09:38 2014 (53594C5A)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
    idmwfp.sys                  Mon Jun  9 04:10:54 2014 (5394E676)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 20 05:28:12.628 2014 (UTC + 5:30)**************************
    uhbf.sys                    Tue Aug  6 04:03:54 2013 (52002852)
    WinDivert.sys               Tue Dec  3 09:16:09 2013 (529D5401)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jul 12 06:42:52.033 2014 (UTC + 5:30)**************************
    L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul  6 17:37:51.566 2014 (UTC + 5:30)**************************
    AsusTP.sys                  Mon Oct 29 23:53:54 2012 (508EC9BA)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 25 22:06:13.738 2014 (UTC + 5:30)**************************
    btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    btath_rcp.sys               Fri Jun 21 14:41:54 2013 (51C418DA)
    btath_flt.sys               Fri Aug 23 09:16:29 2013 (5216DB15)
    btath_avdt.sys              Fri Nov 22 12:45:28 2013 (528F0490)
    btath_a2dp.sys              Fri Nov 22 12:47:31 2013 (528F050B)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=CSDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=plctrl.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    uhbf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    WinDivert.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys

    I have highlighted a few drivers above. Please follow the below steps :-
    1. The driver highlighted in RED must be updated and not removed. Check the ASUS website for your laptop to see if there are updates for this. If no updates, then goto Windows Update and check if there are any optional updates for this.

    2. Please remove the rest of the ASus Bloatware. If you are not able to find any software installed then check the Program Files to see if there is any. Do not DELETE the ATK Utility as it is important for proper functioning of your laptop (The FN key, etc).

    3. Please remove the Daemon Tools Software. Then follow this guide to remove the troublesome SPTD.sys :-
    DuplexSecure - FAQ

    4. In most of the dump files, Malware Bytes was running while the BSOD occured. I would advise you to remove the Malware Bytes using this **LINK**.

    5. Find updates for the rest of the old drivers.

    6. If you are still facing problem then I would advise you to run MEMTEST86 using this **GUIDE** to ensure that your RAM is good and not the cause.


    Keep me updated ^_^.
      My System SpecsSystem Spec

  7. #17


    Posts : 52
    Windows 8.1 Pro x64


    IM VERY SORRY for calling you sir... Wont happen again, I promise

    1.) There is no update for the ATK utility...

    2.) I am currently removing all ASUS programs.

    3.) Daemon Tools has already been uninstall from my PC since the first BSOD but its drivers are still present?!?! I tried using the SPTD utility to uninstall but the uninstall button cannot be pressed.

    4.) Will remove Malwarebytes now.

    5.) All other drivers are updated already.

    THANK YOU SO MUCH DUDE FOR YOUR AMAZING AND CONTINUED SUPPORT! I APPRECIATE AND I AM SO GRATEFUL
      My System SpecsSystem Spec

  8. #18


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    IM VERY SORRY for calling you sir... Wont happen again, I promise

    1.) There is no update for the ATK utility...

    2.) I am currently removing all ASUS programs.

    3.) Daemon Tools has already been uninstall from my PC since the first BSOD but its drivers are still present?!?! I tried using the SPTD utility to uninstall but the uninstall button cannot be pressed.

    4.) Will remove Malwarebytes now.

    5.) All other drivers are updated already.

    THANK YOU SO MUCH DUDE FOR YOUR AMAZING AND CONTINUED SUPPORT! I APPRECIATE AND I AM SO GRATEFUL
    Great ^_^. Keep me updated on this ^_^.
      My System SpecsSystem Spec

  9. #19


    Posts : 52
    Windows 8.1 Pro x64


    ASUS programs left are only ASUS Smart Gesture (for Touch Pad) and ATK Hotkey. I have also removed MBAM but will replace it with Bitdefender Total Security 2015. I hope it doesnt BSOD anymore... I will post and update when needed Thank you so much!
      My System SpecsSystem Spec

  10. #20


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by IanDrexP View Post
    ASUS programs left are only ASUS Smart Gesture (for Touch Pad) and ATK Hotkey. I have also removed MBAM but will replace it with Bitdefender Total Security 2015. I hope it doesnt BSOD anymore... I will post and update when needed Thank you so much!
    Do not install any other Antivirus till the time we are troubleshooting with the problems. Once, the PC has been stabilized, you could install them. But first make sure there is no further problem mate ^_^.
      My System SpecsSystem Spec

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