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Driver IRQL not less or equal !

  1. #1


    Posts : 26
    Windows 8

    Driver IRQL not less or equal !


    Hey ! I have Acer laptot with Intel i5-3230M processor and internal Intel HD Graphics 4000 + external Nividia GeForce 740M. I were just playing a game (Runescape with low graphics if its relevant) and i got a BSOD, title tells the name. Can anyone tell me what causes this sort of BSOD. I have had this computer now like 5 months and i havent had a single BSOD so far. A little help and tips how generally fix these kind of BSOD would be nice. Is there even a fix on these besides sending back to store and ask them fix it ?

    I edited my message a little after i got a new BSOD with the same name but it there was no .sys in the end. Ill try to send the info about it.



    Thanks.
    Last edited by Jaakobstad; 07 Jul 2014 at 11:20.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jaakobstad,

    Even if there are no dump files at this moment could you please post the SF Diagnostic Log File by following the instructions found over here :-

    Blue Screen of Death (BSOD) Posting Instructions

    It would enable us to at least see what is under the hood and help you solve it. In the mean time make sure that the generation of Dump files is enabled in Windows :-

    Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums

    Configure your system to make it generate the Small Memory Dumps (Minidumps). Yes, there is of course a fix for the Blue Screen Of Deaths ^_^ although some are more time consuming than others etc. ^_^
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi ^_^,

    I have analyzed your dump file and below is a summary of your dump's analysis :-
    Code:
    **************************Mon Jul  7 21:23:42.382 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for L1C63x64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for L1C63x64.sys
     
    Probably caused by : L1C63x64.sys ( L1C63x64+67ba )
     
    BugCheck A, {fffff8801aabd9d0, 2, 0, fffff8005eef7a20}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  JagexLauncher.
     
    FAILURE_BUCKET_ID:  AV_L1C63x64+67ba
     
    MaxSpeed:     2600
     
    CurrentSpeed: 2594
     
      BIOS Version                  V2.28
     
      BIOS Release Date             10/21/2013
     
      Manufacturer                  Acer
     
      Product Name                  NC-V3-771G-53238G75MAII
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of 3rd party drivers installed on your system :-
    Code:
    **************************Mon Jul  7 21:23:42.382 2014 (UTC + 5:30)**************************
    ccSetx64.sys                Sat May 26 01:04:57 2012 (4FBFDEE1)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    L1C63x64.sys                Thu Jul 19 08:24:44 2012 (500776F4)
    aPs2Kb2Hid.sys              Sat Aug  4 15:49:18 2012 (501CF726)
    dump_iaStorA.sys            Fri Aug 17 02:02:56 2012 (502D58F8)
    iaStorA.sys                 Fri Aug 17 02:02:56 2012 (502D58F8)
    igdkmd64.sys                Thu Sep 27 01:19:04 2012 (50635C30)
    intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
    ETD.sys                     Fri Dec  7 12:40:13 2012 (50C19655)
    speedfan.sys                Sun Dec 30 02:29:35 2012 (50DF59B7)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    athw8x.sys                  Mon Jan 21 16:26:10 2013 (50FD1ECA)
    RTKVHD64.sys                Tue Jan 29 19:53:08 2013 (5107DB4C)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    aswRdr2.sys                 Thu Apr 17 16:32:56 2014 (534FB4E0)
    aswMonFlt.sys               Thu Apr 17 16:34:01 2014 (534FB521)
    aswRvrt.sys                 Thu Apr 17 16:34:41 2014 (534FB549)
    aswVmm.sys                  Thu Apr 17 16:34:55 2014 (534FB557)
    NvStreamKms.sys             Wed Apr 30 06:29:44 2014 (53604B00)
    aswSnx.sys                  Mon May  5 13:34:42 2014 (5367461A)
    aswSP.sys                   Mon May  5 13:41:11 2014 (5367479F)
    aswStm.sys                  Mon May  5 13:41:48 2014 (536747C4)
    nvpciflt.sys                Tue May 20 04:30:22 2014 (537A8D06)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


    I see presence of 2 anti virus components i.e. Avast & Norton(Partial Components Present). Please remove the Norton Completely using this **TOOL** . Furthermore, the cause of the crash is "L1C63x64.sys" which is the Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) driver as it is present in the stack before the NDIS driver and also is old enough as it dates back to 2012.

    But, before you upgrade the Driver for your card, please remove the Norton components. Please update the rest of the drivers using above links and the Windows Update ^_^.

    In case the issue is still not solved, I would be glad to help you out.
      My System SpecsSystem Spec

  4. #4


    Posts : 26
    Windows 8


    Hey ! Thanks for the response !

    Few questions, that dump analysis u posted says this "Process name: JagexLauncer." Does it mean that this "JagexLauncher" is the process that caused the driver failure ? If so do you think it would be fixed if i started playing the game in browser when it would use Java ?

    2nd question: How can i update my Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) driver becouse when i try to update it with windows update it says its up to date. I tried through the link u gave me but this is where i end up Drivers for Atheros AR8151 and Windows 7 and those drivers are for win7.

    Thanks for the help in advance (:

    EDIT: I did remove norton !
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Jaakobstad View Post
    Hey ! Thanks for the response !

    Few questions, that dump analysis u posted says this "Process name: JagexLauncer." Does it mean that this "JagexLauncher" is the process that caused the driver failure ? If so do you think it would be fixed if i started playing the game in browser when it would use Java ?

    2nd question: How can i update my Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) driver becouse when i try to update it with windows update it says its up to date. I tried through the link u gave me but this is where i end up Drivers for Atheros AR8151 and Windows 7 and those drivers are for win7.

    Thanks for the help in advance (:

    EDIT: I did remove norton !
    The process name means that the Blue Screen occured when that process was running. Are you getting BSOD only when you launch this game?

    Go to this link :-
    Qualcomm ATHEROS Network drivers for Windows

    Under the AR8151 row, you should see the option to download Windows 8 Drivers (32/64 bit).
    Are you getting BSOD after removing Norton?
      My System SpecsSystem Spec

  6. #6


    Posts : 26
    Windows 8


    I dont know if the BSOD comes when only playing this game but im pretty sure its not it. I have been playing this game like over a month for now and played several hours a day. 0 BSODS until yesterday. I got my first BSOD after my computer has been flawless for 5 months of total use and 1 month of this game. It was totally unexpected.
    I couldnt find any newer drivers for the Qualcomm, dont know if its only me or if there really isnt newer drivers. I dont know if BSOD still appears after i removed Norton since the BSOD wasnt very common. It comes up like every 20 hours. Today i were able to play the game many hours and im playing the game atm without BSOD. Sometimes it just randomly pops up and restarst my computer.
    Do you really think that Norton could have been behind this becouse i have had that norton online back up for pretty long time. I havent downloaded anything new in like month. I had 0 BSOD's 5 days ago when i left for vacation. Yesterday when i got back i suddenly got one and today another one.
    Hopefully my story gives helps you to try to solve this (:

    Thanks.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jaakobstad,

    If you are still getting the Blue Screens, please re run the Diagnostic Tool and upload the recent dump files as they need to be analyzed further. Also, I noticed several Registry Leak events from Avast with Internet Connections being one of them in the Event Log :-
    TIEDOT -
    4 user registry handles leaked from \Registry\User\S-1-5-21-3440821800-480446079-761041839-1002:
    Process 1456 (\Device\HarddiskVolume4\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-3440821800-480446079-761041839-1002
    Process 344 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3440821800-480446079-761041839-1002
    Process 1048 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3440821800-480446079-761041839-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall
    Process 344 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3440821800-480446079-761041839-1002\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections
    . If you are still getting BSOD, then please remove the Avast Antivirus using this **TOOL** and report back your findings ^_^.
    Last edited by blueelvis; 08 Jul 2014 at 12:26. Reason: Added More Info
      My System SpecsSystem Spec

  8. #8


    Posts : 26
    Windows 8


    Im not home right now and im using WiFi. If i get another BSOD while using WiFi ill report it here. When i get back home and start using wired again ill report you if i start getting BSOD's. Havent gotten any BSOD's after removing Norton but i havent used computer much after delete it. Might be that i wont contact you for a while now but i will if i get another BSOD. Thank you for the help so far, I appreciate the work you do .
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Jaakobstad View Post
    Im not home right now and im using WiFi. If i get another BSOD while using WiFi ill report it here. When i get back home and start using wired again ill report you if i start getting BSOD's. Havent gotten any BSOD's after removing Norton but i havent used computer much after delete it. Might be that i wont contact you for a while now but i will if i get another BSOD. Thank you for the help so far, I appreciate the work you do .
    Only remove the Avast, if you are still getting BSOD after removing the Norton. If not receiving the errors then I don't think that would be required.

    Looking forward to your update ^_^.
      My System SpecsSystem Spec

  10. #10


    Posts : 26
    Windows 8


    Hey ! Im back home and i had no BSOD's while staying on my cousins house and using wireless. Now when i got back and plugged my wire, after like 10 hours of playtime i got BSOD. Same name, but there was (Ndis.sys) after it this time. I deleted my Avast now with the tool but i see there is still left atleast one driver from avast. (aswHwid avast! HardwareID Kernel). Copied that straight from my list of drivers. Should i be worried about that driver ? I will update you again if i get BSOD after deleting Avast. What antivirus should i use from now on or should i just stick with the windows defender ?

    I'll attach new SF file after i got that Ndis.sys Blue Screen. Hopefully you can give me some helpful info again

    Thanks !
      My System SpecsSystem Spec

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