Windows 8 and 8.1 Forums

BSOD Intermitted

  1. #1


    Posts : 3
    Windows 8 64 bit

    BSOD Intermitted


    Hi, I am getting the following in my event viewer after a BSOD:

    windows 8 64 bit blue screen The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c5 (0x000000000000000b, 0x0000000000000002, 0x0000000000000000, 0xfffff801e44e2df7

    I am getting this numerous times a day and on the BSOD screen it keeps on giving a different error. I uploaded my dump file as per the instructions and the SF Diagnostics Tool

    Thanks

    Andy Fensham

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi AndyFensham and Welcome to the forums ^_^,

    I have analyzed your Dump files and I can say that there is not a fixed pattern in which a driver file could be blamed consistently. Below is a list of 3rd party driver files which you must update.
    Code:
    **************************Thu Jul  3 11:34:54.689 2014 (UTC + 5:30)**************************
    teamviewervpn.sys           Thu Dec 13 14:52:09 2007 (4760F9C1)
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    ew_jubusenum.sys            Thu Nov 11 18:18:06 2010 (4CDBE606)
    afcdp.sys                   Wed Jul 20 20:16:03 2011 (4E26EA2B)
    atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
    AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
    truecrypt.sys               Tue Feb  7 14:39:36 2012 (4F30EA50)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    rikvm_38F51D56.sys          Mon May 14 13:19:40 2012 (4FB0B914)
    dump_iaStorA.sys            Tue Jul 10 02:12:33 2012 (4FFB4239)
    iaStorA.sys                 Tue Jul 10 02:12:33 2012 (4FFB4239)
    L1C63x64.sys                Thu Jul 19 08:24:44 2012 (500776F4)
    iwdbus.sys                  Tue Jul 24 01:49:17 2012 (500DB1C5)
    Ironx64.SYS                 Tue Jul 24 06:04:50 2012 (500DEDAA)
    iBtFltCoex.sys              Tue Jul 24 15:33:05 2012 (500E72D9)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    busenum.sys                 Fri Aug  3 15:09:13 2012 (501B9C41)
    SYMEVENT64x86.SYS           Wed Aug 22 11:03:18 2012 (50346F1E)
    usb3Hub.sys                 Wed Sep 26 16:34:00 2012 (5062E120)
    XHCIPort.sys                Wed Sep 26 16:34:01 2012 (5062E121)
    RimSerial_AMD64.sys         Tue Oct 23 02:21:51 2012 (5085B1E7)
    btmaux.sys                  Tue Oct 30 10:42:32 2012 (508F61C0)
    btmhsf.sys                  Tue Nov  6 08:30:58 2012 (50987D6A)
    intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
    AMPPAL.sys                  Tue Nov 13 21:52:15 2012 (50A273B7)
    HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
    RTKVHD64.sys                Tue Dec 25 18:06:43 2012 (50D99DDB)
    tib_mounter.sys             Thu Dec 27 18:55:05 2012 (50DC4C31)
    AsusTP.sys                  Thu Jan 10 18:59:56 2013 (50EEC254)
    snapman.sys                 Wed Jan 16 19:14:06 2013 (50F6AEA6)
    SYMEFA64.SYS                Sat Jan 19 06:01:37 2013 (50F9E969)
    SRTSPX64.SYS                Sat Jan 26 03:00:05 2013 (5102F95D)
    BthHfAud.sys                Sat Feb  2 12:54:42 2013 (510CBF3A)
    fltsrv.sys                  Fri Mar  1 19:23:39 2013 (5130B2E3)
    nvlddmkm.sys                Thu Mar 14 10:19:57 2013 (514156F5)
    nvpciflt.sys                Thu Mar 14 10:20:22 2013 (5141570E)
    nvkflt.sys                  Thu Mar 14 10:20:32 2013 (51415718)
    tib.sys                     Wed Mar 20 14:30:38 2013 (51497AB6)
    ccSetx64.sys                Fri Mar 22 08:32:33 2013 (514BC9C9)
    SYMNETS.SYS                 Wed Apr 10 04:54:13 2013 (5164A31D)
    SRTSP64.SYS                 Tue Apr 23 03:56:52 2013 (5175B92C)
    SYMDS64.SYS                 Fri Apr 26 04:49:47 2013 (5179BA13)
    dlkmdldr.sys                Thu May  9 09:26:25 2013 (518B1E69)
    dlkmd.sys                   Thu May  9 09:29:36 2013 (518B1F28)
    BthA2DP.sys                 Sat Jun  1 08:38:25 2013 (51A965A9)
    EX64.SYS                    Fri Aug 23 02:06:51 2013 (52167663)
    ENG64.SYS                   Fri Aug 23 02:08:20 2013 (521676BC)
    NETwew00.sys                Fri Aug 23 02:50:34 2013 (521680A2)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    IDSvia64.sys                Wed Mar  5 10:00:47 2014 (5316A877)
    eeCtrl64.sys                Thu Mar 20 22:00:59 2014 (532B17C3)
    cmdhlp.sys                  Thu Apr 17 02:01:47 2014 (534EE8B3)
    inspect.sys                 Thu Apr 17 02:01:47 2014 (534EE8B3)
    cmderd.sys                  Thu Apr 17 02:01:57 2014 (534EE8BD)
    cmdguard.sys                Thu Apr 17 02:02:12 2014 (534EE8CC)
    BHDrvx64.sys                Tue May  6 12:34:20 2014 (53688974)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul  3 11:22:15.019 2014 (UTC + 5:30)**************************
    EraserUtilRebootDrv.sys     Thu Mar 20 22:00:59 2014 (532B17C3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 29 09:56:47.735 2014 (UTC + 5:30)**************************
    igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 31 19:08:19.957 2014 (UTC + 5:30)**************************
    eeCtrl64.sys                Thu Oct 10 02:20:19 2013 (5255C18B)
    EraserUtilRebootDrv.sys     Thu Oct 10 02:20:19 2013 (5255C18B)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 11 10:31:12.227 2014 (UTC + 5:30)**************************
    MBAMSwissArmy.sys           Fri Feb 21 05:19:10 2014 (53069476)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov  1 19:12:31.377 2013 (UTC + 5:30)**************************
    NETwew00.sys                Fri Nov 23 02:46:57 2012 (50AE9649)
    igdkmd64.sys                Thu Dec 13 06:12:26 2012 (50C92472)
    cmderd.sys                  Tue Sep 24 15:55:56 2013 (524168B4)
    inspect.sys                 Tue Sep 24 15:56:10 2013 (524168C2)
    cmdhlp.sys                  Tue Sep 24 15:56:12 2013 (524168C4)
    cmdguard.sys                Tue Sep 24 15:56:48 2013 (524168E8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep 17 20:00:24.718 2013 (UTC + 5:30)**************************
    AsHIDSwitch64.sys           Thu May 31 08:08:32 2012 (4FC6D9A8)
    inspect.sys                 Mon Jun 17 15:45:37 2013 (51BEE1C9)
    cmdhlp.sys                  Mon Jun 17 15:45:38 2013 (51BEE1CA)
    cmderd.sys                  Mon Jun 17 15:45:42 2013 (51BEE1CE)
    cmdguard.sys                Mon Jul  8 22:36:23 2013 (51DAF18F)
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    busenum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RimSerial_AMD64.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=tib.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys


    It appears that you have installed 3 Protection Services (Namely, Norton, Comodo & MalwareBytes). I would say most likely that this is a result of having more than one Antivirus installed over your system.
    I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
    1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
    2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
    Therefore please go to the below links to remove the above Antivirus products,

    1. Norton :- **LINK**
    2. Comodo :- **LINK**
    3. MalwareBytes **LINK**

    Furthermore, please update the above drivers if the issue is still not resolved.

    Your Microsoft Windows Installation is out of date. Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure. Out-of-date Windows installations represent a risk to your system and are also a conduit for the spread of malware.

    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here Even though the information is for Windows 7, it is valid for Windows 8 systems as well).

    Also, once your system is stabilized, please feel free to install only ONE Antivirus or you can download the Microsoft Security Essentials as it is light, powerful and free as well.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8 64 bit


    Hi,

    Sorry for late reply. I did not install Norton, nor can I find any trace of it in my installed program list.. I had comodo installed but have uninstalled it fully and installed Symantec (The only antivirus I am aware of.)

    Whenever I try to do a windows update, I get the blue screen, so unable to update.

    Thanks,

    Andy
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by andyfensham View Post
    Hi,

    Sorry for late reply. I did not install Norton, nor can I find any trace of it in my installed program list.. I had comodo installed but have uninstalled it fully and installed Symantec (The only antivirus I am aware of.)

    Whenever I try to do a windows update, I get the blue screen, so unable to update.

    Thanks,

    Andy
    Aah seems like I mistyped, I meant Symantec / Norton (Symantec owns Norton :P ). Please uninstall all these products using the links given above and from the Add/Remove. Please report back with freshly prepared SF Diagnostic Zip file if you are still facing problem and I would be glad to help you out ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8 64 bit


    Thanks so much. Will try it
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by andyfensham View Post
    Thanks so much. Will try it
    Sorry for the late response. I did not have my laptop for the two days

    Looking forward to your response ^_^
      My System SpecsSystem Spec

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