Windows 8 and 8.1 Forums


BSOD while playing certain games or livestreaming

  1. #1


    Posts : 10
    Windows 8.1 Pro

    BSOD while playing certain games or livestreaming


    Hi, I have recently gotten a few BSODs while using Windows 7 Home, so I decided to upgraded to Windows 8.1 Pro, I did a clean install and formatted my hard drive during the installation process hoping that it will solve maybe some drive related issues that was causing some of my BSODs.

    After installing I am still getting BSODs, it's fine when I play certain games or browsing the net, but when I play one particular game so far on both Windows 7 and 8 it crashes and I get a BSOD, the most recent one I got while playing the game was BAD POOL HEADER with 0x00000019, the BSOD before this one was when I was livestreaming to check if the BSODs are gone that I was experiencing while using Windows 7. I checked the event logs and I kept getting errors about DeviceSetupManager with the code 0x80072EFD on both crashes.
    I Googled the code and it says it's something about Windows update error or could be caused by virus. I'm not exactly sure how to fix either of these, I ran Malwarebytes to see if it can pick up anything, but it's clean, I'm using Windows Defender.

    I'm also not too sure if it's hardware related since I get BSODs on both operating systems, even though I get completely different codes, BSOD and errors to what I have been getting with Windows 7. But when I was on Windows 7, I was on sevenforums trying to work out what is causing the BSODs and I have done a few things such as:
    - running memtest86 for 24 hours and it found no errors
    - ran disk check and then system file checker in the command prompt which was 100%.
    - ran seatools and that had no errors
    - ran driver verifier for 24 hours to try and cause a BSOD, but didn't cause any.
    - ran 3 different benchmark tests to see if it's the Graphics card or any overheating issue and it was fine.
    - Opened up my case to have a look around, cleared any dusts, reconnected the wires and re-seated the RAM.
    - downloaded and installed the latest drivers

    But here's the 2 minidumps that I've gotten since the Windows upgrade if any one could take a look at them for me to point me into the right direction to fixing this issue or to figure out if it's either software/drivers or hardware related.
    Any help will be much appreciated! Thank you in advance.


    Minidumps: Attachment 46038


    **Specs**
    CPU: intel i7 3770k
    GPU: NVIDIA GeForce GTX 660 Ti
    PSU: Corsair AX850
    RAM: 4x Corsair Vengeance 4GB (16GB)
    MOBO: Sabertooth Z77
    HD: Seagate Barracuda 2TB

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did you run the short/quick Seatools? If so, please run the long/extended test.

    Which video benchmark tests did you run?

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please run these free hardware diagnostics: Hardware Diagnostics
    Feel free to skip those that you've already run.
    I'm particular interested in the Prime95 test along with the video tests that I like to suggest. Also, the CPU test may surprise us, so please run it also.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Jun 29 19:43:20.901 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\063014-19765-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 1:02:58.315
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d7599 )
    BugCheck 19, {25, 8, 1, ffffe000c7e23500}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000025, 
    Arg2: 0000000000000008
    Arg3: 0000000000000001
    Arg4: ffffe000c7e23500
    BUGCHECK_STR:  0x19_25
    PROCESS_NAME:  WWAHost.exe
    FAILURE_BUCKET_ID: 0x19_25_nvlddmkm+d7599
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 28 18:39:35.283 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-19187-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 0:08:03.919
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1afed )
    BugCheck 1A, {3452, ecb17000, fffff58010d245b0, 827000026a07dc46}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000003452, The subtype of the bugcheck.
    Arg2: 00000000ecb17000
    Arg3: fffff58010d245b0
    Arg4: 827000026a07dc46
    BUGCHECK_STR:  0x1a_3452
    PROCESS_NAME:  csgo.exe
    FAILURE_BUCKET_ID: 0x1a_3452_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Jun 29 19:43:20.901 2014 (UTC - 4:00)**************************
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    e1c64x64.sys                Thu Jun 20 17:59:00 2013 (51C37B24)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 28 18:39:35.283 2014 (UTC - 4:00)**************************
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 Pro


    Hi, thanks for replying.

    I think I ran the long test with Seatools, but I'm not entirely sure, I can run it again tomorrow morning.
    I ran the CPU test that you suggested and it passed.
    These are the 3 benchmark tests that I did: Passmark, Unigine - Heaven and Futuremark 3dmark (demo version)

    I ran the Prime95 test, and I go a STFS_FILE_SYSTEM BSOD shortly after starting, I didn't quite catch the error code before I got the BSOD, but it was referring to memory. I checked the event logs after I logged back in, it wasn't critical for once, just the same devicemanagersetup errors and some warnings. I've attached my previous minidumps plus the one that just happened while running the Prime95 test, along with all the information that SF Diagnostic Tool gathered.

    Attachment 46109

    UPDATE: after posting this message, I went to shutdown the PC, but the system restarted instead of shutting down and gave me a KERNEL_DATA_INPAGE_ERROR, this has never happened and I've not seen this error before. It was once again, not a critical, just with more devicesetupmanager errors. I'm not sure if it was also caused by the Prime95 that was running in the background. But after it restarted from the BSOD it was doing a repairing C: driver before the login screen, I then logged back in, I ran command prompt in administrator and did the sfc /scannow and that was still 100%. But this latest BSOD didn't give me any minidumps.


    Thank you again!
    Last edited by lumin; 01 Jul 2014 at 21:55.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Prime95 stresses:
    - RAM
    - CPU cache
    - memory controller
    The Blend test mostly stresses RAM

    Did you run the video tests that I suggested?

    This looks like a hardware problem to me - and the KERNEL_DATA_INPAGE_ERROR frequently is seen with hardware problems.
    The rest of the stuff is to rule out the possibility of compatibility problems and driver issues.

    In most cases the "Critical Errors" that you see in Event Viewer are those errors related to the Kernel.
    Some are worth worrying about, some aren't.
    For example, if you press and hold the power button to shut off your system, this should generate an Event ID 41 Critical Error.
    You also get critical errors with different Intel power management software (and some other power management software also)
    BSOD's should be accompanied by one Event ID 41 critical event as the shutdown was unexpected.

    Event ID 41 critical errors can also be due to overheating, broken hardware, power failures, and any other time the OS unexpectedly shuts down. Simply put, the Event ID 41 error is Windows' way of saying that it doesn't know why it shut down.

    FYI - I didn't note anything problematic in the other reports.

    Please go to C:\Windows\System32\drivers and see if you can locate mowav.sys
    If so, please right click on it and select "Properties" - then check the Details tab and let us know what it says about the name and manufacturer of this driver (there's no evidence of it in your reports or on the web).
    This is suspicious, so I'd also suggest a couple of these free anti-malware scans: Free Online AntiMalware Resources

    Lot's of WinRing0x64.sys in the unloaded modules list - way more than normal.
    Driver Reference Table - WinRing0x64.sys
    Please uninstall any program that is using it (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)

    Otherwise it's still looking like hardware. Please finish the tests (to include the long/extended Seatools test)
    If you still don't find a problem, then this is the next step: Hardware Stripdown Troubleshooting

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jul  1 22:07:17.512 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070214-16046-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:39:48.186
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd001e99905c8, ffffd001e998fdd0, fffff800ccf47c1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd001e99905c8
    Arg3: ffffd001e998fdd0
    Arg4: fffff800ccf47c1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul  1 12:16:19.874 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070114-16578-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 16:05:16.495
    *** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :fileinfo.sys ( fileinfo+98e8 )
    BugCheck 19, {25, 5, 5, ffffc0005275b590}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000025, 
    Arg2: 0000000000000005
    Arg3: 0000000000000005
    Arg4: ffffc0005275b590
    BUGCHECK_STR:  0x19_25
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x19_25_fileinfo+98e8
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 29 19:43:20.901 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\063014-19765-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 1:02:58.315
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d7599 )
    BugCheck 19, {25, 8, 1, ffffe000c7e23500}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000025, 
    Arg2: 0000000000000008
    Arg3: 0000000000000001
    Arg4: ffffe000c7e23500
    BUGCHECK_STR:  0x19_25
    PROCESS_NAME:  WWAHost.exe
    FAILURE_BUCKET_ID: 0x19_25_nvlddmkm+d7599
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jul  1 22:07:17.512 2014 (UTC - 4:00)**************************
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    e1c64x64.sys                Thu Jun 20 17:59:00 2013 (51C37B24)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul  1 12:16:19.874 2014 (UTC - 4:00)**************************
    mowav.sys                   Mon Aug  5 18:33:54 2013 (52002852)
    
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    mowav.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1 Pro


    I ran the 15 minute Furmark video test, it was a steady 75 degrees from 4 minutes in and then 76 degrees from around 10 minutes and stayed on 76 for the remainder minutes.

    I had a look in C:\Windows\System32\drivers to see if I can locate mowav.sys, but can't seem to see it there, even with hidden files option ticked.

    With the
    WinRing0x64.sys I don't have programs such as RealTemp, Corsair Link2, Razer GameBooster installed, so I'm not too sure which programs that I currently have installed uses this, I haven't got many programs installed on my hard drive, is there a way to find out what uses WinRing0x64.sys? I tried to do a search on C: drive hoping maybe this file would show up, but no results.

    I think with Seatools the last time ran this program I did do the short test which passed, but when I started the long test, I got a fail about 10% into the scan, saying it "failed an important diagnostic test, possibly caused by problem sectors which are difficult to read", it then suggested that I download Seatools for DOS to repair the problems sectors. So I downloaded the program, burned the ISO file onto a DVD, restarted and booted the DVD, the program started to run, but it said there was no hard drive detected, I did this twice to make sure it wasn't showing up by mistake, but it still couldn't detect my hard drive after the second reboot. Is there any other programs that you know can scan and try to repair the problem sectors? Or should I just buy a new hard drive? Even though other than playing certain games or livestreaming, I don't get any errors that causes any BSOD. So I'm not sure if the hard drive is at fault.

    Thank you

    Last edited by lumin; 02 Jul 2014 at 17:33.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about mowav.sys then - as it's not routinely cropping up in the memory dumps (so it's probably not at fault).

    The most likely problem here is the hard drive. You can run the Western Digital Data LifeGuard for Windows test to see if it also fails the drive. You can also try HDTune (links are in this page: Hard Drive Diagnostic Procedure )

    The inability of the DOS version to detect your hard drive is not unusual. At work we usually try disabling AHCI in order to get the hard drive recognized. But, if you don't reset it before rebooting you may cause further problems for the system - especially if you try to repair the boot process/startup repair before you switch it back.

    Then there's the matter of the "fix". Are you fixing a single problem, or is this something that will repeat itself? Either way you'll have to reinstall Windows after each try. At work we don't even bother with this as the likelihood is great (IME) that the problem will repeat. We just replace the hard drive and reinstall Windows.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1 Pro


    I ran the normal scan on HDTune and after several hours the health status said OK and it was all green on the error scan tab with no damaged squares. I only ran the extended scan on the WD one and it passed. Does this mean that my hard drive is fine and that Seatools just sometimes makes mistakes with their scans?
    Since both of these scans says it's all OK, should I start the hardware stripdown that you suggested?

    Thanks
    Last edited by lumin; 04 Jul 2014 at 01:15.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's more likely that one of the tests (either the Seagate or the Western Digital) was able to perform repairs on the disk.

    Now you should wait and see if you still get BSOD's
    If you get more BSOD's, zip up the contents of C:\Windows\Minidump and upload it with your next post (you may have to copy it to your Desktop in order to zip it up).
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1 Pro


    I tried playing the game that I am guaranteed to get a BSOD from after around 20 minutes of playing to see if I would get a BSOD this time round, and it was the same result. After I rebooted I ran the Prime95 blend test and that had also given me a BSOD, they were both the same MEMORY_MANAGEMENT along with the code 0x0000001a, in the event log there were a lot of errors for the usual devicesetupmanager event ID 131 and also the same in the warnings section.

    I have attached both of the minidumps along with the driver list and event logs, let me know if you need the other files that I can grab with the SF diagnostic tool.

    Attachment 46366

    Thanks again!
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8.1 Pro


    Hi, I decided to test my RAM sticks one by one and running Prime95 with each test, so far no BSOD from any of the RAM sticks. But I decided to only use 2 RAM sticks in slot 1 and 3 on the motherboard and played the game that gives me a BSOD, but after playing for about half an hour with the prime95 running in the background, it hasn't given me any BSOD yet. So I think maybe using 2 RAM sticks might do the trick! I'll try the game for longer tomorrow and then try and livestream it and see if I get any BSOD.
    I will update you after I've tested this tomorrow.

    But I want to thank you for all the help so far!
    Last edited by lumin; 06 Jul 2014 at 21:23.
      My System SpecsSystem Spec

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