Windows 8 and 8.1 Forums


BSOD while playing certain games or livestreaming

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    EDIT: Sorry I missed the post with the memory dumps!

    The last 2 memory dumps look like hardware errors - so the BSOD's w/Prime95 tend to point to memory.
    RAM is most likely (especially as you've avoided BSOD's with only 2 sticks of RAM) - but it's possibly the CPU (or event the mobo or video).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Jul  4 19:37:28.821 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070514-12328-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:17:41.947
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1abcc )
    BugCheck 1A, {41793, fffff6804ab3f510, 5, 4}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff6804ab3f510
    Arg3: 0000000000000005
    Arg4: 0000000000000004
    BUGCHECK_STR:  0x1a_41793
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1a_41793_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jul  4 19:18:14.398 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070514-13421-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:2 days 5:11:42.124
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ad56 )
    BugCheck 1A, {41289, 7ff883ea6000, a4b8, 7042b07209}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041289, The subtype of the bugcheck.
    Arg2: 00007ff883ea6000
    Arg3: 000000000000a4b8
    Arg4: 0000007042b07209
    BUGCHECK_STR:  0x1a_41289
    PROCESS_NAME:  WWAHost.exe
    FAILURE_BUCKET_ID: 0x1a_41289_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Jul  4 19:37:28.821 2014 (UTC - 4:00)**************************
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    e1c64x64.sys                Thu Jun 20 17:59:00 2013 (51C37B24)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 10
    Windows 8.1 Pro


    Hi, I've been messing around with swapping out RAM sticks and placing them in different slots like the second and fourth slot. My computer isn't as quick to give me a BSOD, like I can play the game that normally gives me a BSOD for about 2 hours long and not have any problems. I tried streaming and no BSOD for 2 hours, then I changed some setting on my streaming app to give me a better and less choppy video footage while live streaming and I got a BSOD about half an hour in with the better settings.
    The BSOD is still the same MEMORY_MANAGEMENT same with the 0x0000001a and ntoskrnl.exe driver that's been highlighted.

    I disabled windows automatic checking for update as I wasn't sure if the DeviceSetupManager, Event ID 131 with the message "Metadata staging failed, result={0B27A0D3-2241-5C2F-A649-C9CD976A7B62} for container '0x80072EFD'" was related to windows update? I googled the code '0x80072EFD' and it pointed to that. I'm not sure if that helped. I do check for new windows update everyday since I have disabled it for now.

    But here's the minidump, but I think it's probably the same as the last one I posted Attachment 46638

    You mentioned in the last post that it's possibly the CPU, the mobo or video. Is there any more test to check for faults for these? In case it missed anything, even though I have done quite a few benchmark tests to test the GPU, so I think maybe that GPU is fine? I passed the CPU test that your site linked to, but I think that's only one test, but I don't think I've tested the mobo yet. Or is there any other test you think may point to hardware is at fault?

    I am currently running the 7byte hot CPU tester lite version from your website to test the system, I'll leave it running for 6 hours like it suggested and see if I get any BSODs.



    UPDATE: after doing the 6 hour CPU test, no BSOD and everything finished without error, here is the screenshot: Attachment 46647
    Is it possible to rule out that my GPU and CPU is not at fault at this stage or should I do more test? And how do I go about testing the mobo or anything else that can possibly be at fault?

    Thank you!
    Last edited by lumin; 09 Jul 2014 at 01:07.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you run the Intel CPU test yet? If not, please do so. I prefer the tests that are made by the people who made the hardware as they are most familiar with the quirks it has.

    The next step is testing the RAM in detail (which you may have already done)

    A bit of explanation is needed here.
    I'm pretty confident that this is a memory problem (because of the crashes whenever using Prime95).
    I don't think that it's video memory as you've had no issues with that in the diagnostics
    You've passed the hard drive test (test the pagefile - although it hasn't been reset (I don't think that's necessary))
    That leaves (basically), the CPU, the RAM, and the mobo as the most likely culprits.
    There are no tests that reliably diagnose the motherboard (they're too expensive to develop for a product that has a limited lifespan). Under warranty, it's cheaper for the OEM to replace the ones that are suspected to be bad.

    Please note the "most likely", "probably", "should be", etc that I use. This is because this is all based on the odds of it being a problem - there are rarely any certainties in this sort of diagnosis. FWIW - I spent almost a year troubleshooting a motherboard that I had before I bit the bullet and tried a new one. And upon doing that, all my problems went away - but it was still a risk (and I would have been out the $200 I spent for the new mobo).

    Finishing the Intel CPU test will help to rule out the CPU.

    Then you'll need to test the RAM in depth.
    Try each stick in slot 1 and see if all cause BSOD's or not (use Prime95 to speed up the crashes)
    If not, note the one that doesn't and try it in all the other slots

    If all do BSOD, then it's probably the mobo.
    But you still would need to verify that it's not the RAM (by purchasing new RAM and testing it).
    This is not very likely (so the mobo is most likely) - but it's your call as it's your money being spent here.

    I suggest that, regardless of which path you take, that you purchase new parts from a shop that will refund your full purchase price if the parts aren't needed.

    The memory dump seems to be the same.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jul  8 18:22:09.669 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070814-11546-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 3:43:48.275
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2aebd )
    BugCheck 1A, {41201, fffff68000016530, bf10000142b55847, ffffe00044da87f0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041201, The subtype of the bugcheck.
    Arg2: fffff68000016530
    Arg3: bf10000142b55847
    Arg4: ffffe00044da87f0
    BUGCHECK_STR:  0x1a_41201
    PROCESS_NAME:  csgo.exe
    FAILURE_BUCKET_ID: 0x1a_41201_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1504
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jul  8 18:22:09.669 2014 (UTC - 4:00)**************************
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    e1c64x64.sys                Thu Jun 20 17:59:00 2013 (51C37B24)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #14


    Posts : 10
    Windows 8.1 Pro


    I did the intel CPU test and it passed.
    Attachment 46696

    I also updated my bios to 2104 after the CPU test, I also set the recommended frequency and time on them, hoping maybe that'll fix some problems. After updating the bios, I put back 4 of my 4GB RAM sticks back into the mobo and I could livestream for about 3-3.5 hours or so, which is a massive improvement! After about 3 hours of livestreaming, I wanted to test it further with running Prime95 in the background, but unfortunately it gave me the same MEMORY_MANAGEMENT BSOD about half an hour into it.

    I will purchase 2x4GB RAM sticks tomorrow and do some more tests to see if it's just my RAM sticks or the mobo by testing them in different slots.
    I'll post back the results soon.

    Thanks!
      My System SpecsSystem Spec

  5. #15


    Posts : 10
    Windows 8.1 Pro


    I won't be able to get any new RAM until sometime early next week as my local PC stores haven't got any in. So I'll reply back when the RAM I ordered have arrived.

    Thanks
      My System SpecsSystem Spec

  6. #16


    Posts : 10
    Windows 8.1 Pro


    Hi, great news! I installed the new RAM and livestreamed while playing quite a few games for a long time and no BSODs so far, I think it was my RAM that was a little faulty after all that.

    I'll mark this as solved.
    I want to thank you so much for taking out your time to help me diagnose my BSOD problem!
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Glad to hear it, thanks for letting us know!
      My System SpecsSystem Spec

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BSOD while playing certain games or livestreaming
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