Windows 8 and 8.1 Forums


BSOD on sign out, stuck in guest account

  1. #11


    Posts : 15
    Windows 8.1


    Quote Originally Posted by usasma View Post
    What other applications do you have installed that hide you on the web? One of them is most likely using the the HotSpotShield drivers.

    We can manually remove the driver, but there's some potential problems with this. It'll break the program that is using it (and we can't predict the consequences of that), and it may render the system unbootable. It's better to find the program that uses it and remove that.

    Let us know and we'll move on from there.
    I think I know what happened. I had Hotspot shield installed and it didn't uninstall correctly. I just reinstalled and uninstalled Hotspot Shield and the driver is gone. I still cant get rid of the gfibto.sys driver or update my ELAN PS/2 Port Smart Pad. Thank you for helping me out.

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I see McAfee and Vipre anti-virus drivers on your system.
    Remove all of them (and any other antivirus/firewall that may be installed), then use these free removal tools to remove any remnants of them: Antivirus Uninstallers
    Vipre is listed as Sunbelt Vipre.

    Once you've removed all the antivirus programs, be sure to check that Windows Defender and the Windows Firewall are activated.
    In the future, only have one anti-virus and one firewall resident in memory at a time (they fight with each other for control of the system).

    Also, once the antivirus' are removed, please run several of these free antivirus scans to ensure that the system is free of infections. The list is rather old, so some of the scans may not be compatible w/Win8.

    Then let us know where you stand in fixing things - and we'll move on from there.

    Good luck!
      My System SpecsSystem Spec

  3. #13


    Posts : 15
    Windows 8.1


    Quote Originally Posted by usasma View Post
    I see McAfee and Vipre anti-virus drivers on your system.
    Remove all of them (and any other antivirus/firewall that may be installed), then use these free removal tools to remove any remnants of them: Antivirus Uninstallers
    Vipre is listed as Sunbelt Vipre.

    Once you've removed all the antivirus programs, be sure to check that Windows Defender and the Windows Firewall are activated.
    In the future, only have one anti-virus and one firewall resident in memory at a time (they fight with each other for control of the system).

    Also, once the antivirus' are removed, please run several of these free antivirus scans to ensure that the system is free of infections. The list is rather old, so some of the scans may not be compatible w/Win8.

    Then let us know where you stand in fixing things - and we'll move on from there.

    Good luck!
    I had McAfee preinstalled on my laptop and uninstalled it but never ran the removal tool which is probably why the drivers where still there. McAfee was successfully removed and the driver is no longer present. Also I've never installed vipre on to my laptop. The only antivirus I have is Qihoo 360 Internet Security.(I also have Malwarebytes installed but its more of just a scanner) Should I uninstall both of them. The link for sunbelt vipre is not working.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Remove the Qihoo 360 Internet Security and the MalwareBytes (just for testing).
    Be sure that Windows Defender and the Windows Firewall are turned on after removing the others.

    Then run several scans from this link: Free Online AntiMalware Resources
    The page is rather old, so some of the scans may not be compatible w/Win8 or 8.1

    I'll be fixing the Vipre link on that webpage shortly. It appears that Sunbelt was purchased by ThreatTrack
    I found manual removal instructions there, but no cleaning tool.
      My System SpecsSystem Spec

  5. #15


    Posts : 15
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Remove the Qihoo 360 Internet Security and the MalwareBytes (just for testing).
    Be sure that Windows Defender and the Windows Firewall are turned on after removing the others.

    Then run several scans from this link: Free Online AntiMalware Resources
    The page is rather old, so some of the scans may not be compatible w/Win8 or 8.1

    I'll be fixing the Vipre link on that webpage shortly. It appears that Sunbelt was purchased by ThreatTrack
    I found manual removal instructions there, but no cleaning tool.
    I uninstalled Qihoo 360 Internet Security and the MalwareBytes, but the driver still remains. I scanned and nothing was found. Now I just need a vipre cleanup utility.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Try this:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc (Recovery Drive in Win8.1):
    Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of hssdrv6.sys that are starting (or any other HotSpot Shield entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of hssdrv6.sys (or any other HotSpot Shield entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of hssdrv6.sys or any other HotSpotShield entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the hssdrv6.sys driver to hssdrv6.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename hssdrv6.BAD to hssdrv6.sys
    Code:
    ren C:\Windows\System32\drivers\hssdrv6.BAD C:\Windows\System32\drivers\hssdrv6.sys
    2) Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
      My System SpecsSystem Spec

  7. #17


    Posts : 15
    Windows 8.1


    Before we do that can you check if this vipre uninstaller is legit?
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    That uninstaller is likely a copy of the one that I linked to (and my link was dead). It is probably legit.

    ThreatTrack recommends this tool to remove Vipre: Fix problems that programs cannot be installed or uninstalled
    Here's the manual removal instructions: How to manually remove VIPRE Antivirus or VIPRE Internet Security : Support

    Check for hssdrv6.sys after running the removal tool. If it's still there, then try the manual removal instructions.
    Although I've never tried it, you might try installing HotSpotShield and then uninstalling it - then check for hssdrv6.sys to be sure.

    Good luck!
      My System SpecsSystem Spec

  9. #19


    Posts : 15
    Windows 8.1


    Quote Originally Posted by usasma View Post
    That uninstaller is likely a copy of the one that I linked to (and my link was dead). It is probably legit.

    ThreatTrack recommends this tool to remove Vipre: Fix problems that programs cannot be installed or uninstalled
    Here's the manual removal instructions: How to manually remove VIPRE Antivirus or VIPRE Internet Security : Support

    Check for hssdrv6.sys after running the removal tool. If it's still there, then try the manual removal instructions.
    Although I've never tried it, you might try installing HotSpotShield and then uninstalling it - then check for hssdrv6.sys to be sure.

    Good luck!
    Quote Originally Posted by tinyb0b View Post
    I think I know what happened. I had Hotspot shield installed and it didn't uninstall correctly. I just reinstalled and uninstalled Hotspot Shield and the driver is gone. I still cant get rid of the gfibto.sys driver or update my ELAN PS/2 Port Smart Pad. Thank you for helping me out.
    I had already gotten rid of the Hotspot shield driver by installing and uninstalling it. (see quoted text above) I used the link you gave me to uninstall vipre, but it didn't work. I downloaded and used mine and the driver is now gone.

    Should I turn driver verifier back on now? Thank you for all your help.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If the BSOD's continue please:
    - zip up and upload the contents of C:\Windows\Minidump (you may have to copy them to your Desktop in order to zip them)
    - then turn on Driver Verifier according to these instructions: Driver Verifier Settings

    If the BSOD's don't come back, then there's no need for Driver Verifier :0)
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
BSOD on sign out, stuck in guest account
Related Threads
Hello all, My gf decided she wanted her admin account name changed on her Windows 8 machine from her first and last name. I edited her account name so that only her first name showed up. I used Netplwiz and everything seemed to go well. Upon rebooting the machine, somehow her guest account (which...
My kid uses Guest Account in Windows 8.1. The Family Safety seems unable to apply to the Guest Account, right? So I have to create another account with the Family Safety applied. But, my kid does not want to lose all game data in the Guest Account. How to move all the data from the Guest Account...
help - windows 8 account downgraded to guest account in User Accounts and Family Safety
please help me!! I bought a shiny new laptop yesterday with windows 8 pre-installed. After setting a few things up, i restarted the computer for the first time. At this time the computer downloaded many updates. On start up since my user account has been downgraded to a guest account. This...
guest account as administrator in User Accounts and Family Safety
Hi, I donīt know how, but it happens. I have two microsoft accounts, but these are only like standard users and only guest accout is set like administrator. There is no way to change it. I try safe mode, netplwiz but access denied. Is there some other reason like clean install? Thank You for...
How do you enable the guest account? in User Accounts and Family Safety
I have a fresh install of win8 and there is no guest account at logon. I've tried creating a one and it says that it already exists. I've install win8 on my daughters computer as an upgrade to win7 and she has the guest account. I can't find anywhere to enable it on mine. I assume I will need to...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook