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BSOD whea_uncorrectable_error - Watching videos online

  1. #1


    Posts : 20
    Windows 8.1

    BSOD whea_uncorrectable_error - Watching videos online


    I recently bought the parts for this computer and have assembled it. I have updated all of the driver that I am aware of and have even updated the BIOS. Please help me. My computer crashes whenever I try to watch youtube (especially if they are embedded in a website). Also, I recently purchased a computer game and I now get the error when starting that game. This has never happened with any other game until now. I am confused and helpless.

    Thank you for your time.

    *EDIT* I ran the intel processor diagnostic tool and my processor ... FAILED

    I have attached the .txt results

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    *EDIT* I ran the intel processor diagnostic tool and my processor ... FAILED
    This says that the problem is likely with your processor. But be careful how you use the word "FAILED".....

    Processor is overclocked.
    Remove overclock and try stress test again
    If using TurboBoost, disable that in the BIOS/UEFI before retesting
    From the diagnostic report:
    The processor frequency could be affected by power management features. In order
    to ensure the processor frequency is not affected by a power management setting,
    enter BIOS, load defaults, and disable any 'Over-Clocking' or power
    management features that may affect processor frequency. Also, set any
    software applications which control power management features to default.
    Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS
    This is not necessarily a failure of your CPU

    Run other diagnostics - such as other CPU tests, memory tests, hard drive tests, etc
    Links to free tests here: Hardware Diagnostics

    The memory dumps are all STOP 0x124's - while this can be other things, the relative lack of 3rd party drivers in the dump is suggestive of a hardware problem (much less likely, but still a possibility, is a Windows problem).
    Start with ALL of these free hardware diagnostics: Hardware Diagnostics

    IMO you're probably looking at a hard drive problem as most likely, with a motherboard problem the next most likely - but this is just a hunch on my part. Finishing the diagnostics will let us know more. I'm fairly sure that this isn't a CPU problem - but run other CPU tests just-in-case (also, FWIW, Prime95's Small FFT's and Large FFT's tests will help stress the CPU cache and the memory controller).

    If all of the hardware diagnostics pass, then please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jun 28 21:43:41.063 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-7531-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:28.748
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001056a4028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001056a4028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  Transistor.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V10.3
      BIOS Release Date             12/03/2013
      Manufacturer                  MSI
      Product Name                  MS-7816
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 28 15:48:00.896 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-9140-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:04:57.580
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0016ac76028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0016ac76028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  Transistor.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V10.3
      BIOS Release Date             12/03/2013
      Manufacturer                  MSI
      Product Name                  MS-7816
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 28 15:21:01.183 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-9046-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:01.867
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001adb64028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001adb64028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  Transistor.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V10.3
      BIOS Release Date             12/03/2013
      Manufacturer                  MSI
      Product Name                  MS-7816
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 18 20:47:25.655 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061814-7703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:1 days 21:07:41.340
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001e64fe028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001e64fe028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V10.3
      BIOS Release Date             12/03/2013
      Manufacturer                  MSI
      Product Name                  MS-7816
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jun 28 21:43:41.063 2014 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
    e22w7x64.sys                Wed Mar 20 17:35:41 2013 (514A2BAD)
    RTKVHD64.sys                Tue Jul  2 10:07:25 2013 (51D2DE9D)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    bckd.sys                    Fri Jan 24 12:05:22 2014 (52E29D52)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=bckd.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD whea_uncorrectable_error - Watching videos online
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