Windows 8 and 8.1 Forums


  1. #11

    Posts : 5,139
    Win8.1Pro - Finally!!!

    What's the make and model of the modem?
    I would contact the support center for the modem and see if:
    - they have any more recent drivers
    - if the device is compatible with Win8.1

    If unable to get Win8.1 compatible drivers for the device, my suggestion is to get a device that is compatible with Win8.1

    As an aside, some HP's have had BIOS/UEFI issues w/Win8.1 Please see about updating the BIOS/UEFI to the latest version (your current version is F.36 and the most current version is F.56). I believe this is the driver download link for your system: Software & driver downloads HP ENVY 17-j101sa Notebook PC | HP® Support

    Beyond that, there's not much else that we can do here. There is a small possibility that the BIOS/UEFI update may help your BSOD issues. But the incompatibility will still exist even if the device seems to be working properly (for the time being).

    Also, make sure that you keep up with the Windows Updates. This is a "double-edged sword" - it may help improve compatibility or it may cause further issues with the WiMax device. There's no telling until you try it.

    Good luck!

      My System SpecsSystem Spec

  2. #12

    Posts : 20
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    Hi Usama , I really appreciate your interest in helping me . The make and model of the modem is greenpacket UH250.
      My System SpecsSystem Spec

  3. #13

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Greenpacket does not provide drivers for their products on the web.
    I'd suggest checking with the telecom provider for this device to see if they have Win8.1 compatible drivers for it.

    If not, your choices are to get a new modem or to downgrade your system to one that is compatible w/the current drivers (I'd suggest Win7).

    Good luck!
      My System SpecsSystem Spec

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