Windows 8 and 8.1 Forums


BSOD Power State Driver Failure

  1. #1


    Posts : 3
    Windows 8.1

    BSOD Power State Driver Failure


    I just got my ASUS G750 from Bestbuy a few weeks ago. I've been encountering this same BSOD since I got it (after installing programs). Lately it seems to be happening when I close a game from the battle.net app and attempt to open another. Other than that it almost seems to happen completely at random.

    Thanks for the help!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SnakeDoc919 & welcome to the forums ^_^,

    I have analyzed your dump files and they all are of bugcheck code Driver_Power_State_Failure with the first parameter as 3. Below is analysis for informative purposes :-
    Code:
    **************************Thu Jun 26 03:19:19.764 2014 (UTC + 5:30)**************************Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe001e4732880, ffffd001624aa930, ffffe001e4759670}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2394
     
      BIOS Version                  G750JM.205
     
      BIOS Release Date             02/11/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G750JM
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    On further analysis, the driver blamed is the "acpi.sys" which is a Windows component, and chance of it being at fault is extremely unlikely. Below is a list of the 3rd party drivers installed on your PC and I think that the ASUS Bloatware is causing all this. I have highlighted those Asus Bloatware drivers as well.
    Code:
    **************************Thu Jun 26 03:19:19.764 2014 (UTC + 5:30)**************************
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
    btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
    plctrl.sys                  Thu Jul 11 08:53:44 2013 (51DE2540)
    L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
    SYMEVENT64x86.SYS           Sat Jul 27 07:56:58 2013 (51F32FF2)
    SRTSPX64.SYS                Sat Jul 27 08:15:06 2013 (51F33432)
    Ironx64.SYS                 Tue Jul 30 06:29:35 2013 (51F70FF7)
    SYMDS64.SYS                 Wed Jul 31 04:59:08 2013 (51F84C44)
    ETD.sys                     Thu Aug  1 13:09:54 2013 (51FA10CA)
    bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    EX64.SYS                    Fri Aug 23 02:06:51 2013 (52167663)
    ENG64.SYS                   Fri Aug 23 02:08:20 2013 (521676BC)
    btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    dump_iaStorA.sys            Wed Sep 18 21:03:51 2013 (5239C7DF)
    iaStorA.sys                 Wed Sep 18 21:03:51 2013 (5239C7DF)
    ccSetx64.sys                Tue Sep 24 09:28:04 2013 (52410DCC)
    iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
    bcmwl63a.sys                Sun Sep 29 01:05:45 2013 (52472F91)
    btwavdt.sys                 Tue Oct  1 06:53:03 2013 (524A23F7)
    btwaudio.sys                Tue Oct  1 06:55:30 2013 (524A248A)
    btwrchid.sys                Tue Oct  1 06:55:58 2013 (524A24A6)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    igdkmd64.sys                Thu Dec 19 02:19:12 2013 (52B20A48)
    SRTSP64.SYS                 Tue Feb 11 04:34:55 2014 (52F95B17)
    SYMNETS.SYS                 Thu Feb 13 16:55:14 2014 (52FCAB9A)
    SYMEFA64.SYS                Fri Feb 28 05:02:07 2014 (530FCAF7)
    IDSvia64.sys                Wed Mar  5 10:00:47 2014 (5316A877)
    eeCtrl64.sys                Thu Mar 20 22:00:59 2014 (532B17C3)
    EraserUtilRebootDrv.sys     Thu Mar 20 22:00:59 2014 (532B17C3)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    RzFilter.sys                Thu Apr  3 21:09:47 2014 (533D80C3)
    RzDxgk.sys                  Thu Apr  3 21:09:50 2014 (533D80C6)
    RTKVHD64.sys                Tue Apr 22 17:15:50 2014 (5356566E)
    BHDrvx64.sys                Tue May  6 12:34:20 2014 (53688974)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Update the rest of the drivers and post back here in case you face any issues ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Where do I find all of those drivers in order to update them? I'm still having the issue after removing the ASUS USB charger thing.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Snakedoc919 View Post
    Where do I find all of those drivers in order to update them? I'm still having the issue after removing the ASUS USB charger thing.
    I have provided you with a link to each driver for more information. Please visit those and see on how and where to update them. Also, could you please remove your Norton and see if it solves the issue or not? Visit this link to get the Norton Removal Tool :-

    https://support.norton.com/sp/en/in/...rProfile_en_us


    But, before trying the above Norton removal see if this helps you out. Do the fix suggested in this driver link :-
    Driver Reference Table - ASACPI.sys

    This is a quote from Usasma :-
    Today I found that Windows Update had installed a March 16, 2013 version on my system a while back (I don't recall it)
    Today I found a May 17, 2013 version as an optional update at Windows Update - and updated my system with it.

    Here's the info from my Update History:

    ATK - Other hardware - ATK0110 ACPI UTILITY

    Installation date: ‎5/‎26/‎2013 04:28

    Installation status: Succeeded

    Update type: Optional

    ATK Other hardware software update released in November, 2012

      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    I updated that ASUS ACPI Utility. Now I am getting the BSOD more frequently. Haven't tried removing Norton yet. I may try removing the ACPI Utility completely and seeing if that helps. I see mixed opinions on whether or not it is vital to have.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Snakedoc919 View Post
    I updated that ASUS ACPI Utility. Now I am getting the BSOD more frequently. Haven't tried removing Norton yet. I may try removing the ACPI Utility completely and seeing if that helps. I see mixed opinions on whether or not it is vital to have.
    Did you remove the AiCharger.sys and the Norton Antivirus? In the mean while, I ll research more on this ACPI.
      My System SpecsSystem Spec

  7. #7


    I ran into this exact same issue with my brand new G750. I found that ASUS has this program called Power4Gear Hybrid. Essentially, the computer runs in "Power Saving Mode" all of the time, which can be very problematic especially when it comes to gaming. It will cut power to that heavy duty GTX video card you have and make your computer BSOD. If you press FN+space, it will bring the program up, and you simply have to change it to "performance mode". I haven't had a problem since hope this helps!
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by kjrsmith1988 View Post
    I ran into this exact same issue with my brand new G750. I found that ASUS has this program called Power4Gear Hybrid. Essentially, the computer runs in "Power Saving Mode" all of the time, which can be very problematic especially when it comes to gaming. It will cut power to that heavy duty GTX video card you have and make your computer BSOD. If you press FN+space, it will bring the program up, and you simply have to change it to "performance mode". I haven't had a problem since hope this helps!
    Hi ^_^,

    Thanks for posting this valuable information. This is why I asked the OP to remove any ASUS Bloatware they are having on their PC. I will keep this in mind though


    Thanks!
      My System SpecsSystem Spec

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