BSOD playing League of Legends

ransack

New Member
Messages
2
I just recently bought a HP ENVY 15t-j100 Quad Edition CTO Notebook PC (Been around 3-4 months). Whenever I play League of Legends, after about 10-15 minutes I'm in game, my PC crashes and the BSoD appears. And then it restarts and I can resume playing without any further crashes. But this happens quite frequently (Weirdly only once per each game). I have noticed this only when playing League of Legends. One other thing I have noticed is that, before this crash happens, a dialog box appears stating that "My memory is low" and suggests me to close League of Legends. This dialog box has appeared when I played Bioshock Infinite too (but the BSoD has appeared only once). I have made sure that I have installed all the necessary updates. Note: I game a lot and the laptop tends to get very hot sometimes.

This is my event log:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 24-Jun-14 10:38:30 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Abilash
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-06-24T17:08:30.858503700Z" />
<EventRecordID>7152</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Abilash</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x28</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xfffff8016d47da17</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
 

My Computer

System One

  • OS
    Windows 8.1 x64
Your Intel graphics driver is causing issues.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff8016d47da17}

[COLOR=#ff0000][B]*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/B][/COLOR]
Probably caused by : igdkmd64.sys ( igdkmd64+62a17 )

Followup: MachineOwner
---------

6: kd> lmvm igdkmd64
start             end                 module name
fffff801`6d41b000 fffff801`6d831000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=#0000ff][B]Mon Sep 09 18:27:52 2013[/B][/COLOR] (522E0518)
    CheckSum:         00409BE8
    ImageSize:        00416000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It may need updating. Check for updates here.

Uninstall DaemonTools, a known source of BSODS.

Code:
DAEMON Tools Ultra Agent    "c:\program files (x86)\daemon tools ultra\dtagent.exe" -autorun

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

321053d1402310370-bsod-when-closing-my-games-uninstall-daemon-tools.jpg


If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Code:
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
I followed all your steps. I uninstalled Daemon Tools and made sure there is no SPTD in my system. I checked for updates for my Intel drivers and downloaded it. But when I tried to install it, a dialog box popped up saying: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." And is there any other alternative to Daemon Tools that won't cause a BSoD?
 

My Computer

System One

  • OS
    Windows 8.1 x64
I have noticed this only when playing League of Legends. One other thing I have noticed is that, before this crash happens, a dialog box appears stating that "My memory is low" and suggests me to close League of Legends. This dialog box has appeared when I played Bioshock Infinite too (but the BSoD has appeared only once).

Your have less than 1% free space availiable on C: , windows needs around 15% free space to run in a proper way.
Because there is no free space it can not use/write to virtual memory. Hence your message "my memory is low".
Please make free space on your disks.
Drive: C:
Free Space: 1.1 GB
Total Space: 930.6 GB
File System: NTFS
Model: TOSHIBA MQ01ABD100

You have many drivers predated windows 8.1
Please check/upload all your drivers to the latest windows 8.1 drivers for your hp model from here Software & driver downloads HP ENVY 15t-j100 Quad Edition CTO Notebook PC | HP® Support

There are also HPdrivers for your 2 graphiccards here.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
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