Windows 8 and 8.1 Forums


BSOD playing League of Legends

  1. #1


    Posts : 2
    Windows 8.1 x64

    BSOD playing League of Legends


    I just recently bought a HP ENVY 15t-j100 Quad Edition CTO Notebook PC (Been around 3-4 months). Whenever I play League of Legends, after about 10-15 minutes I'm in game, my PC crashes and the BSoD appears. And then it restarts and I can resume playing without any further crashes. But this happens quite frequently (Weirdly only once per each game). I have noticed this only when playing League of Legends. One other thing I have noticed is that, before this crash happens, a dialog box appears stating that "My memory is low" and suggests me to close League of Legends. This dialog box has appeared when I played Bioshock Infinite too (but the BSoD has appeared only once). I have made sure that I have installed all the necessary updates. Note: I game a lot and the laptop tends to get very hot sometimes.

    This is my event log:

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 24-Jun-14 10:38:30 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Abilash
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2014-06-24T17:08:30.858503700Z" />
    <EventRecordID>7152</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Abilash</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">209</Data>
    <Data Name="BugcheckParameter1">0x28</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0xfffff8016d47da17</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    </EventData>
    </Event>

      My System SpecsSystem Spec

  2. #2


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Your Intel graphics driver is causing issues.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {28, 2, 0, fffff8016d47da17}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+62a17 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> lmvm igdkmd64
    start             end                 module name
    fffff801`6d41b000 fffff801`6d831000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Mon Sep 09 18:27:52 2013 (522E0518)
        CheckSum:         00409BE8
        ImageSize:        00416000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It may need updating. Check for updates here.

    Uninstall DaemonTools, a known source of BSODS.

    Code:
    DAEMON Tools Ultra Agent    "c:\program files (x86)\daemon tools ultra\dtagent.exe" -autorun
    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    3. Double click the executable to open it
    4. Click the button shown below



    If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 x64


    I followed all your steps. I uninstalled Daemon Tools and made sure there is no SPTD in my system. I checked for updates for my Intel drivers and downloaded it. But when I tried to install it, a dialog box popped up saying: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." And is there any other alternative to Daemon Tools that won't cause a BSoD?
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    I have noticed this only when playing League of Legends. One other thing I have noticed is that, before this crash happens, a dialog box appears stating that "My memory is low" and suggests me to close League of Legends. This dialog box has appeared when I played Bioshock Infinite too (but the BSoD has appeared only once).
    Your have less than 1% free space availiable on C: , windows needs around 15% free space to run in a proper way.
    Because there is no free space it can not use/write to virtual memory. Hence your message "my memory is low".
    Please make free space on your disks.
    Drive: C:
    Free Space: 1.1 GB
    Total Space: 930.6 GB
    File System: NTFS
    Model: TOSHIBA MQ01ABD100
    You have many drivers predated windows 8.1
    Please check/upload all your drivers to the latest windows 8.1 drivers for your hp model from here Software & driver downloads HP ENVY 15t-j100 Quad Edition CTO Notebook PC | HP® Support

    There are also HPdrivers for your 2 graphiccards here.
      My System SpecsSystem Spec

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