Windows 8 and 8.1 Forums

Random NON-BSOD crashes, Event ID 41: Kernel-Power

  1. #11

    Posts : 7
    Windows 8.1

    Hi Usasma,

    Thanks for the reply. As I said in my original post, I certainly haven't got overheating problems.

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I have severe eye problems, please excuse me if I miss something that you've already said.

    Please finish up the rest of the diagnostics that I suggested. The OCCT test has a PSU function (but I'm not real familiar with it).

    If you're adept at using a multimeter, give it a try (they're only about $10 in the US) - but realize that how a PSU operates under load may be drastically different from how it operates when disconnected for testing. Personally I don't bother with testing them as I check them by replacing the PSU with a spare we have in the shop.

    Many LiveSplit errors in the Admin log. Please uninstall it while we're troubleshooting. Feel free to install the latest, Win8.1 compatible version once the system has been stabilized.

    A number of ISCT (Intel Smart Connect Technology) errors in the Admin log. Try updating this to the latest, Win8.1 compatible version. I believe that this is the link for downloads for your mobo: MSI USA Z77MA-G45

    Just FYI:
    Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
      My System SpecsSystem Spec

  3. #13

    Posts : 7
    Windows 8.1

    It's no problem, I didn't mean it that way

    Finish up what diagnostics? Using Hardware monitor? I actually used that program to monitor my voltages and it gave me crazy readings (8V on +12V rail, etc.). Is that reading even possible? Would my computer function if that were the case? As I said in my post, my voltage readings in the BIOS are normal. But does that even mean much?

    LiveSplit is NOT the source of the problem and in my opinion has absolutely no link with it. I never used it on my old Windows 7 install (where I first had this problem) and still had the problem that we're trying to diagnose. The only problem with it is that I have to force close it with the task manager. I use it only a daily basis, so I'm sorry, but I can't uninstall it.

    I'm nearly positive that I installed that driver when I did my Win8.1 install over a week ago. Would you recommending downloading it and reinstalling it, just to be sure?

    My OS is not pirated. If this Random NON-BSOD crashes, Event ID 41: Kernel-Power - Windows 7 Help Forums is why you posted that message, rest assured that I would NOT have switched OS and resintalled EVERYTHING, just to pirate again. I'm serious about solving this problem and forked over the cash for genuine.
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The diagnostics are:
    - memory test
    - hard drive test
    - malware test
    - Furmark
    - Prime95
    - Other video tests (OCCT, etc)
    - CPU tests

    There's something strange going on with the PSU.
    What were the results of the OCCT PSU test?
    Are you able to try another PSU?

    The piracy comment wasn't an accusation. I made it because you stated that your previous Win7 install was pirated.
    If I suspected piracy, then there's more info I would have asked for.

    It can't hurt to reinstall the Intel Smart Connect stuff. I only mentioned it because there were a couple of errors related to it in the Admin log.

    As there's not much else to go on, let's try this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

  5. #15

    Posts : 7
    Windows 8.1

    Sorry for taking so long to reply. I got caught up in other stuff and the problem disappeared for a few weeks.

    My computer crashed the other night when trying to play BF4. It crashed three times in a row tonight as soon as I loaded into a map.

    I downloaded OCCT and each time I pressed the button to start the PSU test, my computer crashed. One time the test managed to last about two seconds before my computer crashed. The CPU test ran fine when I tried it later, no crashing.

    I also performed the three comands you recommended in command prompt. No errors were found although the third one said it repaired something.

    So, is it almost certainly a PSU problem? Or could it also be the motherboard?
      My System SpecsSystem Spec

  6. #16

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Run the memory tests from here: Memory Diagnostics
    Then, if they pass, I'd suspect the PSU first - BUT I AM NOT A PSU EXPERT

    I'd suggest posting over in the hardware forums ( Drivers & Hardware - Windows 8 Forums ) for further assistance w/the PSU

    Alternatively, you can purchase a PSU from a place that will refund your money if it's not needed.
      My System SpecsSystem Spec

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Random NON-BSOD crashes, Event ID 41: Kernel-Power
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