Random BSOD thought it was memory but I was wrong

morandaminds · Jun 20, 2014

Hey guys here I am once again.
Ive been using this PC for a while Windows 7 home premium and it suddenly started getting a bsod randomly. Doing nothing specific when it happens. Thought I narrowed it down to memory so I changed it out and it was working ok. But now its doing it again with the same error. I have attached the log files. As always thanks in advance for the help.

Tobias · Jun 21, 2014

Update the following drivers (the list is sorted, the most likely to give you trouble is listed first):

Genesys Logic Storage Driver
fffff880`053ea000 fffff880`053ff000 GeneStor Wed May 18 07:50:01 2011 (4DD35E09)

RawEther
fffff880`045ca000 fffff880`045d6000 MRESP50a64 Sat Nov 19 09:14:28 2005 (437EDEE4)

Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
fffff880`0120e000 fffff880`015b2000 iaStor Wed Nov 30 04:39:19 2011 (4ED5A567)

Logitech Webcam Driver
fffff880`045c0000 fffff880`045ca000 LVPr2M64 Wed Oct 07 10:26:50 2009 (4ACC50CA)

Realtek PCIe GBE Family Controller
fffff880`04e00000 fffff880`04e8d000 Rt64win7 Tue Aug 23 15:55:41 2011 (4E53B15D)

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
fffff880`05a31000 fffff880`05b9e000 rtl8192Ce Thu Dec 01 08:27:48 2011 (4ED72C74)

Intel(R) HD Graphics
fffff880`04e91000 fffff880`053ae600 igdkmd64 Thu Oct 31 19:28:01 2013 (5272A131)

Intel(R) USB 3.0 eXtensible Host Controller
fffff880`01cc7000 fffff880`01cd0000 iusb3hcs Mon Dec 05 11:11:03 2011 (4EDC98B7)

Realtek High Definition Audio
fffff880`06eac000 fffff880`07198f80 RTKVHD64 Tue Sep 06 13:39:22 2011 (4E66066A)

Use the Avast Uninstall Utility to completely uninstall Avast and then download and install Microsoft Security Essentials.

morandaminds · Jun 26, 2014

Currently going through and updating drivers one at a time. Ill keep you posted on how it goes. Thanks

usasma · Jun 27, 2014

Additional post here: http://www.eightforums.com/bsod-cra...ng-specific-random-bsod-about-twice-week.html
Will be posting the BSOD analysis here. This may overlap Tobias' work, so follow their advice primarily.

usasma · Jun 27, 2014

This is a Win7 system. You will likely receive more expert help at Windows 7 Help Forums

Several Live Kernel Events recently. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

The last 3 memory dumps (3 in the last 3 months) blame your wireless networking drivers. Please:
- download a fresh set of the latest, Win7SP1 compatible wireless networking drivers
- uninstall the current drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

Beyond this, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AtiPcie.sys Tue May 5 11:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys

atikmdag.sys Tue Jul 14 22:41:07 2009 (4A5D41C3)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Jun 18 13:56:08.511 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061814-32105-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime:[B]0 days 1:33:24.196[/B]
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by :[B]athrx.sys ( athrx+ff8e8 )[/B]
BugCheck [B]D1, {1c, 2, 1, fffff8800433f8e8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 000000000000001c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800433f8e8, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD1_athrx+ff8e8[/B]
  BIOS Version                  A05
  BIOS Release Date             12/20/2010
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 570                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 13 17:56:09.813 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-21559-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:[B]0 days 1:52:08.483[/B]
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by :[B]athrx.sys ( athrx+ff8e8 )[/B]
BugCheck [B]D1, {1c, 2, 1, fffff880045568e8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 000000000000001c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880045568e8, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD1_athrx+ff8e8[/B]
  BIOS Version                  A05
  BIOS Release Date             12/20/2010
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 570                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 24 16:24:35.850 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042414-28719-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:[B]0 days 1:46:08.520[/B]
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by :[B]athrx.sys ( athrx+ff8e8 )[/B]
BugCheck [B]D1, {1c, 2, 1, fffff88002d1e8e8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 000000000000001c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88002d1e8e8, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD1_athrx+ff8e8[/B]
  BIOS Version                  A05
  BIOS Release Date             12/20/2010
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 570                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Jun 18 13:56:08.511 2014 (UTC - 4:00)**************************
[COLOR=RED][B]AtiPcie.sys                 Tue May  5 11:00:22 2009 (4A005486)[/B][/COLOR]
[COLOR=RED][B]atikmdag.sys                Tue Jul 14 22:41:07 2009 (4A5D41C3)[/B][/COLOR]
k57nd60a.sys                Thu Aug  6 07:44:32 2009 (4A7AC220)
AtiHdmi.sys                 Wed Sep 30 09:54:46 2009 (4AC36326)
PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
athrx.sys                   Fri Oct 23 21:49:44 2009 (4AE25D38)
RTKVHD64.sys                Mon Nov  9 04:13:59 2009 (4AF7DD57)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
avgtpx64.sys                Wed Mar 12 06:48:45 2014 (53203B8D)
avgrkx64.sys                Tue May 13 08:04:26 2014 (53720A4A)
avgidsdrivera.sys           Tue May 13 08:04:50 2014 (53720A62)
avgmfx64.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgdiska.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgidsha.sys                Tue May 13 08:05:36 2014 (53720A90)
avgloga.sys                 Tue May 13 08:06:01 2014 (53720AA9)
avgtdia.sys                 Tue May 13 08:20:00 2014 (53720DF0)
avgldx64.sys                Tue May 13 08:20:22 2014 (53720E06)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 13 17:56:09.813 2014 (UTC - 4:00)**************************
avgrkx64.sys                Thu Mar 27 16:03:14 2014 (53348402)
avgloga.sys                 Thu Mar 27 16:04:55 2014 (53348467)
avgldx64.sys                Thu Mar 27 16:07:07 2014 (533484EB)
avgdiska.sys                Thu Mar 27 16:14:19 2014 (5334869B)
avgidsha.sys                Thu Mar 27 16:14:22 2014 (5334869E)
avgmfx64.sys                Mon Mar 31 10:06:21 2014 (5339765D)
avgtdia.sys                 Mon Mar 31 10:20:48 2014 (533979C0)
avgidsdrivera.sys           Fri Apr 18 09:01:26 2014 (53512226)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 24 16:24:35.850 2014 (UTC - 4:00)**************************
avgtpx64.sys                Tue Mar  4 07:14:14 2014 (5315C396)
avgidsdrivera.sys           Fri Apr 18 09:01:52 2014 (53512240)
[/font]

Random BSOD thought it was memory but I was wrong

morandaminds

New Member

My Computer

System One

Tobias

Member

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morandaminds

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One