BSOD Driver Power State Failure on Start Up and Restart

someguy4965

New Member
Messages
4
I'm hoping to get a little bit of help with my BSOD error. I've read through some posts with similar errors and I've done my best to try some of the basic solutions for this (i.e., update drivers) but can't seem to pin down the actual problem.

I woke up this morning and I had a Driver Power State Failure message on my computer. I've spent all day trying to get it fixed and I'm about to throw this 3 month old laptop through the window (I'm running a Lenovo Y510P with Windows 8.1).

In addition to the BSOD when I try to shut down my computer it never actually shuts down. The screen will go black for about 5 minutes but the light on the power button stays on and the computer starts back up again on its own. However it never actually gets to the desktop. The circle of dots just keeps going and going and after I force it to shut down twice the Automatic Repair kicks in but it says it couldn't fix the issue. When I enter the advanced options and do a system restore I can finally get to the desktop. When I try doing a system restore from the desktop it will get to the end and I get an error message saying it didn't work.

When I get to the desktop some things just don't work right. Right click on a folder, clicking on the file explorer pinned to the taskbar, etc. locks explorer up for a minute then nothing happens.

I've also ran SFC and a it said some files were corrupt and couldn't be repaired. Attached are my log files. Hopefully someone will be able to spot the issue pretty quick.

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
Thanks for the reply! I did try running this yesterday as well (I meant to mention this but I got side tracked) and it wasn't able to repair it either.

On a plus note, I randomly realized I had installed a program a couple of days ago and that it gave me an error yesterday which I thought nothing of. This morning I uninstalled it and my computer actually shut down, started up and restarted with no issues! :) I'm running SFC now to see if there are still any issues and I'll post a new set of files shortly. Hopefully this took care of the big issue.


**********EDIT**********

I ran SFC and still had some errors. I must not have ran the /restorehealth option yesterday because I'm running it now and the process in the Command Prompt looks different. I'll update with a new post once it completes as I'd like to clear up any other issues I may have while I'm at it.
 

My Computer

System One

  • OS
    Windows 8.1
Quick update...I've tried several times for several hours to generate a new dump file to post but it keeps getting hung up in the writing process (left it for about an hour and previously it only took 10 minutes). DISM took care of the corrupted files so everything on that end looks good but I'm still worried about the Driver Power State Failure. I'll try again in a little bit to post the files to try and get this wrapped up.
 

My Computer

System One

  • OS
    Windows 8.1
Your dumpfile blames Probably caused by : usbccgp.sys with 0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys.
Driver Description: USB Common Class Generic Parent Driver
This could point to a problem with USB or a USBdevice in your system.

INFO:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffffe00004ee68e0, ffffd00020b06840, ffffe0001416a9d0}
Probably caused by : usbccgp.sys
Followup: MachineOwner
---------
6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00004ee68e0, Physical Device Object of the stack
Arg3: ffffd00020b06840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0001416a9d0, The blocked IRP
Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3
DRIVER_OBJECT: ffffe00005b70a60
IMAGE_NAME:  usbccgp.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  52678625
MODULE_NAME: usbccgp
FAULTING_MODULE: fffff80003600000 usbccgp
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
CURRENT_IRQL:  2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
DPC_STACK_BASE:  FFFFD00020B0DFB0
STACK_TEXT:  
ffffd000`20b06808 fffff801`4820f1a6 : 00000000`0000009f 00000000`00000003 ffffe000`04ee68e0 ffffd000`20b06840 : nt!KeBugCheckEx
ffffd000`20b06810 fffff801`4820f0c6 : ffffe000`0f5469e0 fffff801`480a1056 ffffd000`20adb600 fffff801`4806f489 : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`20b06870 fffff801`480c5f64 : ffffe000`0f546a18 00000000`000039bc ffffd000`20b06939 00000000`00000000 : nt!PopIrpWatchdog+0x32
ffffd000`20b068c0 fffff801`480c6478 : 00000000`00000001 ffffe000`02165748 ffffd000`20ad6180 fffff801`4830a4a0 : nt!KiProcessExpiredTimerList+0x1d8
ffffd000`20b069a0 fffff801`48122478 : ffffd000`20ad6180 00000000`0023ae26 00000000`00134d81 00000000`00134d99 : nt!KiExpireTimerTable+0x218
ffffd000`20b06a40 fffff801`48072abc : ffffe000`00000000 00001f80`00000001 0000004d`3607a35c 00000000`00000002 : nt!KiTimerExpiration+0x148
ffffd000`20b06af0 fffff801`481697ea : ffffd000`20ad6180 ffffd000`20ad6180 00000000`00000000 ffffd000`20ae2340 : nt!KiRetireDpcList+0x19c
ffffd000`20b06c60 00000000`00000000 : ffffd000`20b07000 ffffd000`20b01000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
IMAGE_VERSION:  6.3.9600.16442
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_image_usbccgp.sys
FAILURE_ID_HASH:  {447d6c25-e30e-cab7-b8c4-6eeb621d3df1}
Followup: MachineOwner
---------


For your Genesys USB Mass Storage Device there are new drivers for Windows 8.1 (64-bit) on the supportpage for your model.

Also you can update to windows 8.1 drivers for the Lenovo Power Management, maybe this will help with your power/shutdown problems.

Check/update also all your other drivers for the newest versions (touchpad, LAN, chipset, audio etc). from here

Lenovo Y510P here http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035829
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Thanks lifetec! I've updated these two drives (and checked that the others are up to date) and things are noticeably different. No issues with restart or shutdown. Let me get through the day without any issues and I'll set this to "Marked as Solved".

Thanks again for your help!
 

My Computer

System One

  • OS
    Windows 8.1
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