Hello all, I'm new to the forums here as I can normally troubleshoot and problems myself, but I've been having a hard time resolving this issue.
I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:
This is bad enough, but I have also been receiving BSOD in more sever cases. My dump files are zipped and attached here.
In my troubleshooting to date I have:
- started upgrade from clean Windows 8.1 install
- checked all my power supply settings,
- checked all internal connections
- made sure the RAM was running at the appropriate frequency and power settings
- updated my BIOS and all my drivers manually, included several clean driver installs for my graphics card
- conducted Windows Repair
- checked the temperature: CPU less than 40C, GPU a fair bit higher in mid 70's
- tested memory for damage, came back clean
- ran dskchk, came back clean
- ran dxdiag, says there are no problems
*Note: I've been using Shogun 2 to run tests, but it happens on every game I've tried (Arma 3 and Planetside 2 through Steam, and FarCry 3 through Uplay)
My next step will most likely be another complete format and reinstall, and then if it still remains I would have to assume my video card is shot, a horrible coincidence that it happened right when I upgraded everything else. But before I take these next steps I'd thought I'd try to post here, in hopes that someone could perhaps catch something I missed. Thanks in advance, any insight would be appreciated.
I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:
Code:
[TABLE]
[TR]
[TD="width: 15"][B]-[/B]
[/TD]
[TD="width: 130"][B]System[/B]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]Provider[/B][/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]Name[/B]] [/TD]
[TD]Application Error[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]EventID[/B][/TD]
[TD]1000[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]Qualifiers[/B]] [/TD]
[TD]0[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Level[/B][/TD]
[TD]2[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Task[/B][/TD]
[TD]100[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Keywords[/B][/TD]
[TD]0x80000000000000[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]TimeCreated[/B][/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]SystemTime[/B]] [/TD]
[TD]2014-06-18T19:01:27.000000000Z[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]EventRecordID[/B][/TD]
[TD]5565[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Channel[/B][/TD]
[TD]Application[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Computer[/B][/TD]
[TD]HomeCore[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD][B]Security[/B][/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]EventData[/B][/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]Shogun2.exe[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]1.1.0.0[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]507716b8[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]nvwgf2um.dll[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]9.18.13.3788
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]537a8e25[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]c0000005[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]00290d6e[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]18c0[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]01cf8b1863dbf93b[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]C:\Valve\Steam\steamapps\common\Total War SHOGUN 2\Shogun2.exe[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]C:\WINDOWS\SYSTEM32\nvwgf2um.dll[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]f2ba8cef-f71a-11e3-8286-40167eb0e1dd[/TD]
[/TR]
[/TABLE]
Code:
[TABLE]
[TR]
[TD="width: 15"][B]-[/B]
[/TD]
[TD="width: 130"][B]System[/B]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]Provider[/B][/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]Name[/B]] [/TD]
[TD]Application Error[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]EventID[/B][/TD]
[TD]1000
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]Qualifiers[/B]] [/TD]
[TD]0[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Level[/B][/TD]
[TD]2[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Task[/B][/TD]
[TD]100[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Keywords[/B][/TD]
[TD]0x80000000000000[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]TimeCreated[/B][/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 12"][/TD]
[TD="width: 105"][ [B]SystemTime[/B]] [/TD]
[TD]2014-06-15T20:19:57.000000000Z[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]EventRecordID[/B][/TD]
[TD]4116[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Channel[/B][/TD]
[TD]Application[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 130"][B]Computer[/B][/TD]
[TD]HomeCore[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD] [TABLE]
[TR]
[TD="width: 15"][/TD]
[TD][B]Security[/B][/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][B]-[/B][/TD]
[TD="width: 130"][B]EventData[/B]
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]Shogun2.exe[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]1.1.0.0[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]507716b8[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]ntdll.dll[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]6.3.9600.17114[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]53648f36[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]c0000005[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]0003f9d0
[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]16a8[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]01cf88d6454ff6bf[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]C:\Valve\Steam\steamapps\common\Total War SHOGUN 2\Shogun2.exe[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]C:\WINDOWS\SYSTEM32\ntdll.dll[/TD]
[/TR]
[/TABLE]
[TABLE]
[TR]
[TD="width: 15"][/TD]
[TD="width: 15"][/TD]
[TD="width: 130"][/TD]
[TD]6b2571c3-f4ca-11e3-826f-40167eb0e1dd
[/TD]
[/TR]
[/TABLE]
This is bad enough, but I have also been receiving BSOD in more sever cases. My dump files are zipped and attached here.
In my troubleshooting to date I have:
- started upgrade from clean Windows 8.1 install
- checked all my power supply settings,
- checked all internal connections
- made sure the RAM was running at the appropriate frequency and power settings
- updated my BIOS and all my drivers manually, included several clean driver installs for my graphics card
- conducted Windows Repair
- checked the temperature: CPU less than 40C, GPU a fair bit higher in mid 70's
- tested memory for damage, came back clean
- ran dskchk, came back clean
- ran dxdiag, says there are no problems
*Note: I've been using Shogun 2 to run tests, but it happens on every game I've tried (Arma 3 and Planetside 2 through Steam, and FarCry 3 through Uplay)
My next step will most likely be another complete format and reinstall, and then if it still remains I would have to assume my video card is shot, a horrible coincidence that it happened right when I upgraded everything else. But before I take these next steps I'd thought I'd try to post here, in hopes that someone could perhaps catch something I missed. Thanks in advance, any insight would be appreciated.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- PC/Desktop
- CPU
- Intel i5 4th Gen
- Motherboard
- ASUS Z87-K
- Memory
- Kingston HyperX 8GB
- Graphics Card(s)
- Sapphire R9 280x
- PSU
- Corsair 750w
- Antivirus
- AVG Free