Windows 8 and 8.1 Forums


Several BSODs with a new Lenovo Z510 Laptop

  1. #1


    Posts : 5
    Windows 8.1 64bit

    Several BSODs with a new Lenovo Z510 Laptop


    Hello,

    I noticed that many people have found solutions to their problems in these forums. I hope I get mine fixed too.

    Well I bought a new laptop Lenovo Z510 with 16GB of RAM already and it seems that I am dealing with tons of problems. I got it back to warranty they changed the RAM and the situation seems to have improved significantly.

    But even with that I still have faced several BSODs and a lot of problems in the event viewer plus to random crashes for some some apps like firefox.

    I attached the files hoping that we get this one sorted.


    Thank you very very much.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi seifsg and welcome to the forums ^_^,

    First of all, thanks for your kind words, we try our best to help users solve their problems ^_^.

    I have analyzed your Dump files and below has been provided an analysis for informative purposes :-
    Code:
    **************************Tue Jun 17 15:40:28.503 2014 (UTC + 5:30)**************************Probably caused by : NETIO.SYS ( NETIO!IndexListEnum+261 )
     
    BugCheck 1E, {ffffffffc000001d, fffff80000e11091, ffffd000380811e8, ffffd000380809f0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    BUGCHECK_STR:  0x1E_c000001d
     
    PROCESS_NAME:  BitTorrent.exe
     
    FAILURE_BUCKET_ID:  0x1E_c000001d_BAD_IP_NETIO!IndexListEnum
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  8DCN26WW
     
      BIOS Release Date             09/23/2013
     
      Manufacturer                  LENOVO
     
      Product Name                  20287
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 17 01:23:55.361 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+457ba )
     
    BugCheck FC, {fffff90140a2a210, abc000015e081863, ffffd0002487aa30, 2}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
     
    BUGCHECK_STR:  0xFC
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  bdagent.exe
     
    FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  8DCN26WW
     
      BIOS Release Date             09/23/2013
     
      Manufacturer                  LENOVO
     
      Product Name                  20287
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 16 05:19:18.445 2014 (UTC + 5:30)**************************
    Probably caused by : win32k.sys ( win32k!ValidateHwndEx+c5 )
     
    BugCheck 3B, {c0000005, fffff960001dba35, ffffd0003a062f60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  mmc.exe
     
    FAILURE_BUCKET_ID:  0x3B_win32k!ValidateHwndEx
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  8DCN26WW
     
      BIOS Release Date             09/23/2013
     
      Manufacturer                  LENOVO
     
      Product Name                  20287
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    If we check the blamed modules, we get the Windows Components blamed. Now, since the chance of Windows components being at fault is extremely low, it means that something else drove it into fault. One of the components blamed is the NETIO.sys which handles the Network in Windows to be precise. This means that some application fiddling with the Network caused the bugcheck.
    Below is a list of drivers which you must update.
    Code:
    **************************Tue Jun 17 15:40:28.503 2014 (UTC + 5:30)**************************
    ew_usbenumfilter.sys        Sat Mar 20 08:38:08 2010 (4BA43C18)
    ewusbmdm.sys                Tue Aug 16 14:47:45 2011 (4E4A35B9)
    ew_jubusenum.sys            Fri Sep  9 09:21:01 2011 (4E698D25)
    ewusbwwan.sys               Mon Nov 28 13:23:32 2011 (4ED33DFC)
    bdvedisk.sys                Thu Sep 27 19:07:29 2012 (50645699)
    bdfwfpf.sys                 Wed Oct 17 17:42:10 2012 (507EA09A)
    avchv.sys                   Wed Oct 31 22:35:22 2012 (50915A52)
    AcpiVpc.sys                 Sun Feb 17 07:22:02 2013 (512037C2)
    btmaux.sys                  Tue Apr 23 16:58:02 2013 (51767042)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    Apfiltr.sys                 Mon Jul  1 06:28:35 2013 (51D0D43B)
    TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
    VMNET.SYS                   Fri Jul 19 01:12:50 2013 (51E8453A)
    vmnetbridge.sys             Fri Jul 19 01:13:47 2013 (51E84573)
    vsock.sys                   Thu Aug  1 08:16:10 2013 (51F9CBF2)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    trufos.sys                  Wed Aug  7 16:16:25 2013 (52022581)
    btmhsf.sys                  Mon Aug 19 13:51:07 2013 (5211D573)
    RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    gzflt.sys                   Fri Aug 23 16:18:49 2013 (52173E11)
    ibtusb.sys                  Tue Sep 10 23:37:42 2013 (522F5FEE)
    NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
    nvlddmkm.sys                Tue Oct 29 03:08:03 2013 (526ED93B)
    nvpciflt.sys                Tue Oct 29 03:08:28 2013 (526ED954)
    bdfndisf6.sys               Wed Nov 13 19:05:12 2013 (52838010)
    avc3.sys                    Mon Dec  2 15:07:41 2013 (529C54E5)
    avckf.sys                   Mon Dec  2 15:09:31 2013 (529C5553)
    hcmon.sys                   Fri Feb 28 08:10:28 2014 (530FF71C)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    vmnetuserif.sys             Tue Apr 15 03:37:57 2014 (534C5C3D)
    vmx86.sys                   Tue Apr 15 05:01:39 2014 (534C6FDB)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 16 05:19:18.445 2014 (UTC + 5:30)**************************
    gzflt.sys                   Thu Oct  4 17:00:19 2012 (506D734B)
    trufos.sys                  Wed Mar  6 17:17:58 2013 (51372CEE)
    bdfndisf6.sys               Tue Apr  9 19:15:26 2013 (51641B76)
    avc3.sys                    Fri Jul 19 19:08:03 2013 (51E9413B)
    avckf.sys                   Fri Jul 19 19:11:15 2013 (51E941FB)
    iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
    nvlddmkm.sys                Sun Aug 18 23:51:08 2013 (52111094)
    nvpciflt.sys                Sun Aug 18 23:51:33 2013 (521110AD)
    igdkmd64.sys                Tue Sep 17 05:38:54 2013 (52379D96)
    http://www.carrona.org/drivers/driver.php?id=ew_usbenumfilter.sys
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    ewusbwwan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    Now, the drivers I have highlighted must be dealt with before we proceed further in case the problem still continues. The "ew_jubusenum.sys" belongs to the HUAWEI software which is pretty old according to the Dump File. Furthermore, there is presence of Bitdefender Antivirus which dates back to 2012 which is pretty old. According to me, both of them are conflicting with each other.

    So, please update the Huawei software and remove the Bitdefender using this **TOOL**.

    Please do post back here, in case the problem is still there. ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 64bit


    Well that was a really great reply! Appreciated !

    The thing is, I have two other laptops(not of the same model) , with the same windows version(windows 8.1 x64) and the same set of software installed such as the HUAWEI and the Bitdefender. They all work in harmony and peace. Could the software installed have problems because of this laptop specific model(drivers ) ?

    And for the drivers, I installed all the available drivers from the manufacturer web site.

    I bought it a week ago online from a well known webstore in the country, it came preinstalled, and with a lot of problems, so I had to send it back to them, then they claim to have changed the RAM and send it back to me, it come working but unstable showing these errors, should I send it back again to them or this is completely a software problem and not related to hardware.

    Thank you very much already, I really appreciate and high value the work you do .
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Seifsg,

    At this point, I cannot say whether this is a Hardware issue but my guess would be that this is a software conflict. I would first ask you to follow the above advice and do the needful.

    Although keep us updated here on how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 64bit


    Quote Originally Posted by blueelvis View Post
    Hi Seifsg,

    At this point, I cannot say whether this is a Hardware issue but my guess would be that this is a software conflict. I would first ask you to follow the above advice and do the needful.

    Although keep us updated here on how it goes ^_^

    Bad news ... That did not work, I followed almost every step, I used some apps to check for my drivers, and I tried to remove unused ones, things got a little bit messy trying to install drivers that aren't provided by the manufacturer like Nvidia installing 3D Vision while my card doesn't support it, I even have problem with video games not playing sound.
    New errors are appearing in the event viewer.Flash player and other apps are crashing randomly...
    The weird thing that this more likely related to RAM, while the test is showing positive, could it be related to RAM voltage ?
    Both RAMs are 1.5V and when I was researching in some forums, someone said that a Lenovo laptop with a Haswell CPU doesn't support 1.5V RAMs and it needs to be 1.35V RAMs.
    Also when I sent it back to warranty I don't know if they have changed both RAMs or a single one, I guess that I bought a laptop with both RAMs not working, could that be a possibility ?
    I am attaching a new dumb report file.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1 64bit


    New dumb files, new errors to analyze(VERIFIER ENABLED). Any ideas what could be the problem?
    Thank you
      My System SpecsSystem Spec

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