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WHEA_UNCORRECTABLE_ERROR hal.dll+37203

  1. #1

    WHEA_UNCORRECTABLE_ERROR hal.dll+37203


    Hi Guys, experienced this error frequently on reboots so put everything at default. The only things that have changed recently were:

    • Windows updates:- 2 x Windows defender updates; malicious software removal tool;
    • Downloaded a couple of games off Steam, Origin
    • The games may have installed dx or .net


    Not really experienced on screen dumps and log files so help appreciated. Scanned for malware and used online checker, coming back clean.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi ZombieWorm and welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided for informative purposes :-
    Code:
    5: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000d4074028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  SearchIndexer.
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`f0649e28 fffff802`1f242203 : 00000000`00000124 00000000`00000000 ffffe000`d4074028 00000000`b6000000 : nt!KeBugCheckEx
    ffffd000`f0649e30 fffff802`1f43b825 : 00000000`00000001 ffffe000`d28e2240 ffffe000`d28e2240 ffffe000`d4074028 : hal!HalBugCheckSystem+0xcf
    ffffd000`f0649e70 fffff802`1f24268c : 00000000`00000728 00000000`00000005 ffffd000`f064a230 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`f0649ed0 fffff802`1f242a11 : ffffe000`00000010 ffffe000`d28e2240 ffffd000`f064a078 ffffe000`d28e2240 : hal!HalpMcaReportError+0x50
    ffffd000`f064a020 fffff802`1f2428f4 : ffffe000`d28e1990 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`f064a070 fffff802`1f242ce0 : ffffe000`d28e1990 ffffd000`f064a2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`f064a0b0 fffff802`1f3d9abb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x49
    ffffd000`f064a0e0 fffff802`1f3d9871 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`f064a220 fffff802`1f2df9e9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`f762a880 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExfAcquirePushLockExclusiveEx+0x159
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: AuthenticAMD
    
    
    IMAGE_NAME:  AuthenticAMD
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    
    
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_cache
    
    
    FAILURE_ID_HASH:  {b533751b-676e-7546-bcdc-24e6c40d0064}
    
    
    Followup: MachineOwner
    ---------
    
    
    5: kd> !errrec ffffe000d4074028
    ===============================================================================
    Common Platform Error Record @ ffffe000d4074028
    -------------------------------------------------------------------------------
    Record Id     : 01cf88018411b9e2
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/14/2014 18:52:42 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000d40740a8
    Section       @ ffffe000d4074180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000005
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000d40740f0
    Section       @ ffffe000d4074240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : 20 0f 60 00 00 08 08 05 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe000d4074240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000d4074138
    Section       @ ffffe000d40742c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : ICACHELG_IRD_ERR (Proc 5 Bank 1)
      Status      : 0xb600000000100153
      Address     : 0x000000000000000f
      Misc.       : 0x0000000000000000
    The bugcheck means thatA fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.

    If we run !errrec on the 2nd argument, we get the error message as a Cache Error in Proc 5 Bank 1 in both the dump files. Below is a list of 3rd party drivers which I would suggest update :-
    Code:
    **************************Sun Jun 15 00:31:57.007 2014 (UTC + 5:30)**************************
    P17.sys                     Mon Aug  3 16:41:59 2009 (4A76C5FF)
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    usbaapl64.sys               Wed Nov 28 05:08:02 2012 (50B54EDA)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    HWiNFO64A.SYS               Fri Nov 22 21:15:10 2013 (528F7C06)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
    atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
    amdacpksd.sys               Fri Apr 18 07:24:17 2014 (535085C9)
    atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
    SbieDrv.sys                 Thu May 29 23:46:25 2014 (53877979)
    http://www.carrona.org/drivers/driver.php?id=P17.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    amdacpksd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys



    Please update the drivers before proceeding further. Could you please follow this guide and see if you are running stable or not :-

    Keep it stable, stupid! How to stress-test your PC hardware | PCWorld

    Perform the Prime95 test and keep your temperatures below 80 degrees. If you are oveclocking, then please stop doing it and revert to the stock settings while we troubleshoot this problem.
      My System SpecsSystem Spec

  3. #3


    Hi blueelvis, thanks for responding with help.

    When I got two blue screens (well in win8 it's not a blue screen anymore) I set it to stock as posted in original message (no overclocks). I will try to find recent versions of the drivers however some seem to be dated as there is no new driver. I did install SandBoxie a few days earlier too, however the windows updates (kb2267602, kb890830, kb2957689, kb2939576, kb2965699)were the night before the crashes, just wondered if they upset something...
      My System SpecsSystem Spec

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