Windows 8 and 8.1 Forums


WHEA_UNCORRECTABLE_ERROR 0x00000124 (new installed 8.1)

  1. #1


    Posts : 15
    windows 8.1

    WHEA_UNCORRECTABLE_ERROR 0x00000124 (new installed 8.1)


    i just reintalled (clean) my laptop (asus a42ja, and here are the specs Notebooks & Ultrabooks - A42JA - ASUS i have the i5 model)and after installing the drivers needed , it goes BSOD on me, normally if im playing internet video trough chrome.At first i thought clean installing my computer would solve this problem, it didnt.

    (aside from listed specs, i got corsair 8 GB ram, and sandisk ultra plus 256gb ssd, plus an hdd caddy with 1 tb wd blue drive on my disk drive) and im also using a monitor with vga output

    is there a problem with the driver?? ive attached the things needed for detection below.
    Last edited by parental92; 12 Jun 2014 at 11:26.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,875
    Windows 10 Pro Prieview x64


    The dump indicates a processor problem... Perhaps you could try to run the Prime 95 stability test.

    Hardware - Stress Test With Prime95 - Windows 7 Help Forums

    Choose "SmallFFT" test and also select "Round off Checking" from "Advanced" menu (read reply #1). Run the test for 3-4 hours and upload the "Result.txt" file it creates with next reply.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, ffffe000e67b1028, b2000000, 5}
    Probably caused by : GenuineIntel
    Followup: MachineOwner
    
     2: kd> !SYSINFO CPUINFO
    [CPU Information]
    ~MHz = REG_DWORD 2527
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ Intel64 Family 6 Model 37 Stepping 5
    ProcessorNameString = REG_SZ Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz
    Update Status = REG_DWORD 0
    VendorIdentifier = REG_SZ GenuineIntel
    MSR8B = REG_QWORD 300000000
    2: kd> !ERRREC ffffe000e67b1028
    ===============================================================================
    Common Platform Error Record @ ffffe000e67b1028
    -------------------------------------------------------------------------------
    Record Id     : 01cf86402d8e9e92
    Severity      : Fatal (1)
    Length        : 864
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/12/2014 15:36:12 (UTC)
    Flags         : 0x00000000===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b10a8
    Section       @ ffffe000e67b1180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000020655
    Processor ID  : 0x0000000000000004
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b10f0
    Section       @ ffffe000e67b1240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000004
    CPU Id        : 55 06 02 00 00 08 10 04 - bd e3 9a 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b1138
    Section       @ ffffe000e67b1280
    Offset        : 600
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : Unknown (Proc 2 Bank 2)
      Status      : 0xb200000000000005
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    windows 8.1


    Quote Originally Posted by adamf View Post
    The dump indicates a processor problem... Perhaps you could try to run the Prime 95 stability test.

    Hardware - Stress Test With Prime95 - Windows 7 Help Forums

    Choose "SmallFFT" test and also select "Round off Checking" from "Advanced" menu (read reply #1). Run the test for 3-4 hours and upload the "Result.txt" file it creates with next reply.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, ffffe000e67b1028, b2000000, 5}
    Probably caused by : GenuineIntel
    Followup: MachineOwner
    
     2: kd> !SYSINFO CPUINFO
    [CPU Information]
    ~MHz = REG_DWORD 2527
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ Intel64 Family 6 Model 37 Stepping 5
    ProcessorNameString = REG_SZ Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz
    Update Status = REG_DWORD 0
    VendorIdentifier = REG_SZ GenuineIntel
    MSR8B = REG_QWORD 300000000
    2: kd> !ERRREC ffffe000e67b1028
    ===============================================================================
    Common Platform Error Record @ ffffe000e67b1028
    -------------------------------------------------------------------------------
    Record Id     : 01cf86402d8e9e92
    Severity      : Fatal (1)
    Length        : 864
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/12/2014 15:36:12 (UTC)
    Flags         : 0x00000000===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b10a8
    Section       @ ffffe000e67b1180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000020655
    Processor ID  : 0x0000000000000004
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b10f0
    Section       @ ffffe000e67b1240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000004
    CPU Id        : 55 06 02 00 00 08 10 04 - bd e3 9a 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000e67b1138
    Section       @ ffffe000e67b1280
    Offset        : 600
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : Unknown (Proc 2 Bank 2)
      Status      : 0xb200000000000005
    ok ive done the test for roughly almost 3 hours and here is the result files :
    Code:
    [Thu Jun 12 19:34:00 2014]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Thu Jun 12 19:39:07 2014]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Thu Jun 12 19:44:20 2014]
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    [Thu Jun 12 19:50:10 2014]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Thu Jun 12 19:55:12 2014]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 10K passed!
    [Thu Jun 12 20:00:43 2014]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 16K passed!
    [Thu Jun 12 20:06:02 2014]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Thu Jun 12 20:11:18 2014]
    Self-test 12K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    [Thu Jun 12 20:16:39 2014]
    Self-test 10K passed!
    Self-test 8K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Thu Jun 12 20:22:08 2014]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 14K passed!
    [Thu Jun 12 20:27:42 2014]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Thu Jun 12 20:33:01 2014]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 10K passed!
    [Thu Jun 12 20:38:26 2014]
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 16K passed!
    [Thu Jun 12 20:43:56 2014]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 12K passed!
    [Thu Jun 12 20:49:13 2014]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 8K passed!
    [Thu Jun 12 20:54:14 2014]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 14K passed!
    [Thu Jun 12 20:59:20 2014]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 10K passed!
    [Thu Jun 12 21:04:34 2014]
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    [Thu Jun 12 21:09:48 2014]
    Self-test 10K passed!
    Self-test 16K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Thu Jun 12 21:15:05 2014]
    Self-test 16K passed!
    Self-test 12K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 12K passed!
    [Thu Jun 12 21:20:52 2014]
    Self-test 8K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 8K passed!
    [Thu Jun 12 21:26:28 2014]
    Self-test 8K passed!
    Self-test 14K passed!
    Self-test 8K passed!
    Self-test 14K passed!
    [Thu Jun 12 21:31:40 2014]
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Thu Jun 12 21:36:53 2014]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    [Thu Jun 12 21:42:14 2014]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Thu Jun 12 21:48:25 2014]
    Self-test 12K passed!
    Self-test 8K passed!
    Self-test 12K passed!
    Self-test 8K passed!
    [Thu Jun 12 21:53:33 2014]
    Self-test 8K passed!
    Self-test 14K passed!
    Self-test 8K passed!
    [Thu Jun 12 21:58:34 2014]
    Self-test 14K passed!
    Self-test 10K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    [Thu Jun 12 22:06:16 2014]
    Self-test 16K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Thu Jun 12 22:12:56 2014]
    Self-test 16K passed!
    Self-test 12K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    [Thu Jun 12 22:19:54 2014]
    Self-test 12K passed!
    Self-test 8K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Thu Jun 12 22:25:43 2014]
    Self-test 8K passed!
    CPU and motherboard stays @ 78-83 C while doing stress test.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,875
    Windows 10 Pro Prieview x64


    Thanks for running that test. I thought the dump file was clearly saying CPU problem but I'm not an expert. I notice you are not overclocking and have the latest BIOS according to ASUS website so am not sure what to suggest now.

    There was only one .dmp file though. If it happens again please upload the new .dmp file so we can see if the problem is consistent.

    Hopefully someone else will have a look into it soon.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    windows 8.1


    Quote Originally Posted by adamf View Post
    Thanks for running that test. I thought the dump file was clearly saying CPU problem but I'm not an expert. I notice you are not overclocking and have the latest BIOS according to ASUS website so am not sure what to suggest now.

    There was only one .dmp file though. If it happens again please upload the new .dmp file so we can see if the problem is consistent.

    Hopefully someone else will have a look into it soon.
    THANK YOU for looking into my problem since im completely blind about BSODS.well i still can track BSOD with "normal cause" like driver failure etc, but this is out of my language.

    ill keep the thread running, in hope that other can also look into it
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The old advice about the first BSOD was to reboot and see if it happened again.
    If it didn't, then don't worry about it.
    If it did, then it was time to start troubleshooting.

    As this appears to be a fresh (within the last day) installation of Windows, the first question is "Why did you reinstall Windows?" If it was because of BSOD's, then this is more likely to be a hardware issue (as it repeats after a reinstall of Windows). If you'd like, you can do the following things to help out with it.

    Only 36 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    The presence of hal.dll in the stack text causes me to wonder about compatibility issues. I also wonder about hardware problems with it - as broken hardware isn't compatible with any system. So, for starters, please run these free hardware diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    jmcr.sys Tue Aug 18 04:23:06 2009 (4A8A64EA)
    JMicron JMB38X Memory Card Reader Driver
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    AtihdW76.sys Wed Nov 17 07:02:04 2010 (4CE3C43C)
    ATI Function Driver for HD Audio Service
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys

    atikmpag.sys Wed Mar 9 21:15:18 2011 (4D783436)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

    atikmdag.sys Wed Mar 9 21:47:24 2011 (4D783BBC)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    Also, update your JMicron networking drivers, your wireless drivers, and your touchpad drivers to the latest, Win8.1 compatible version (these drivers all date from before 8.1 was released).

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jun 12 11:36:12.930 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061214-19796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:22:11.638
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe000e67b1028, b2000000, 5}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000e67b1028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000005, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jun 12 11:36:12.930 2014 (UTC - 4:00)**************************
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    jmcr.sys                    Tue Aug 18 04:23:06 2009 (4A8A64EA)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    AtihdW76.sys                Wed Nov 17 07:02:04 2010 (4CE3C43C)
    atikmpag.sys                Wed Mar  9 21:15:18 2011 (4D783436)
    atikmdag.sys                Wed Mar  9 21:47:24 2011 (4D783BBC)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    SynTP.sys                   Tue Aug 13 17:20:24 2013 (520AA318)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    windows 8.1


    Quote Originally Posted by usasma View Post
    The old advice about the first BSOD was to reboot and see if it happened again.
    If it didn't, then don't worry about it.
    If it did, then it was time to start troubleshooting.

    As this appears to be a fresh (within the last day) installation of Windows, the first question is "Why did you reinstall Windows?" If it was because of BSOD's, then this is more likely to be a hardware issue (as it repeats after a reinstall of Windows). If you'd like, you can do the following things to help out with it.

    Only 36 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    The presence of hal.dll in the stack text causes me to wonder about compatibility issues. I also wonder about hardware problems with it - as broken hardware isn't compatible with any system. So, for starters, please run these free hardware diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    jmcr.sys Tue Aug 18 04:23:06 2009 (4A8A64EA)
    JMicron JMB38X Memory Card Reader Driver
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    AtihdW76.sys Wed Nov 17 07:02:04 2010 (4CE3C43C)
    ATI Function Driver for HD Audio Service
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys

    atikmpag.sys Wed Mar 9 21:15:18 2011 (4D783436)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

    atikmdag.sys Wed Mar 9 21:47:24 2011 (4D783BBC)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    Also, update your JMicron networking drivers, your wireless drivers, and your touchpad drivers to the latest, Win8.1 compatible version (these drivers all date from before 8.1 was released).

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jun 12 11:36:12.930 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061214-19796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:22:11.638
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe000e67b1028, b2000000, 5}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000e67b1028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000005, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jun 12 11:36:12.930 2014 (UTC - 4:00)**************************
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    jmcr.sys                    Tue Aug 18 04:23:06 2009 (4A8A64EA)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    AtihdW76.sys                Wed Nov 17 07:02:04 2010 (4CE3C43C)
    atikmpag.sys                Wed Mar  9 21:15:18 2011 (4D783436)
    atikmdag.sys                Wed Mar  9 21:47:24 2011 (4D783BBC)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    SynTP.sys                   Tue Aug 13 17:20:24 2013 (520AA318)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    ok ill try to fist update all the driver mentioned, but till then ill need a couple of days.

    i reinstalled win 8 only because im migrating my laptops system to ssd and using the optical drive as new hdd bay, to fit all my RAW photos

    oh btw can you pint m to the correct intel management engine interface driver, i cant seem to find the correct one for my computer, and also the JMicron JMB38X , it seems that no driver is compatible for win 8.1 -,-
    Last edited by parental92; 18 Jun 2014 at 03:59.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It seems that Asus has chosen not to support Win8 or 8.1 on your laptop.
    Check at http://downloadcenter.intel.com for the Intel Management Engine (IME) drivers.
    You may have to try several different versions before you find the correct one.
    FYI - here's the links that I recommend for starting out:
    Please update the Intel Management Engine (the driver is HECIx64.sys):
    As for the JMicron controller, there doesn't appear to be a download page at JMicron.
    In that case, searching Google for the driver (and Windows 8) may locate the drivers.
    You may also search the Asus support website for that driver to see if they have a Win8 version

    I did a quck google search and only found Win7/Win8 drivers - which I suspect are just Win7 drivers.
    If those are the only one's you can find, then try installing it in compatibility mode for Win7 to see what happens.

    I'll try to look a bit more this evening (I'm late for work right now).
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It seems that Asus has chosen not to support Win8 or 8.1 on your laptop.
    Check at http://downloadcenter.intel.com for the Intel Management Engine (IME) drivers.
    You may have to try several different versions before you find the correct one.
    FYI - here's the links that I recommend for starting out:
    Please update the Intel Management Engine (the driver is HECIx64.sys):
    As for the JMicron controller, there doesn't appear to be a download page at JMicron.
    In that case, searching Google for the driver (and Windows 8) may locate the drivers.
    You may also search the Asus support website for that driver to see if they have a Win8 version

    I did a quck google search and only found Win7/Win8 drivers - which I suspect are just Win7 drivers.
    If those are the only one's you can find, then try installing it in compatibility mode for Win7 to see what happens.

    I'll try to look a bit more this evening (I'm late for work right now).
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    PS - sent an email to JMicron asking them what's up with the bad link.
    JMicron - Driver
      My System SpecsSystem Spec

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