Windows 8 and 8.1 Forums

Random BSOD

  1. #1


    Posts : 5
    Windows 8.1 Pro 64Bit

    Random BSOD


    Hello to all,
    this is my first post and I am glad to have found this forum.
    I have a problem that recurs more frequently in recent weeks with frequent BSDO 0xc000021a.

    I attach the dmp file (minidump) hoping for your help.
    Best regards.
    Jack

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS

    VSTBS26.SYS Wed Oct 15 20:54:06 2008 (48F690AE)
    Conexant HSF_HWB2 WDM driver
    http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS

    VSTDPV6.SYS Wed Oct 15 20:57:45 2008 (48F69189)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS

    Apowersoft_AudioDevice.sys Thu Jul 23 08:04:10 2009 (4A6851BA)
    Wondershare Virtual Audio Device
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    Beyond this I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings'



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jun 12 05:29:56.433 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061214-15093-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 2:32:32.112
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc001dbc63530, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc001dbc63530, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 11 12:54:25.255 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061114-30640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 9:49:07.934
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc0016e7ac230, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc0016e7ac230, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun  9 12:57:04.399 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060914-35812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 9:54:16.081
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc0005ad086d0, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc0005ad086d0, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  6 13:37:32.306 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060614-48734-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 7:50:59.056
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc0014c0e2470, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc0014c0e2470, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri May 30 06:58:45.669 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\053014-37984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 3:38:50.352
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc00078bf08b0, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc00078bf08b0, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon May 19 14:02:26.631 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051914-35796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 11:07:10.312
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc000b852ea10, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc000b852ea10, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri May 16 11:07:10.244 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-27796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 8:22:09.926
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc00172e57730, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc00172e57730, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 13:33:47.845 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-33984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 10:10:29.525
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc001e3313cf0, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc001e3313cf0, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_RPC_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jun 12 05:29:56.433 2014 (UTC - 4:00)**************************
    VSTCNXT6.SYS                 Wed Oct 15 20:52:22 2008 (48F69046)
    VSTBS26.SYS                  Wed Oct 15 20:54:06 2008 (48F690AE)
    VSTDPV6.SYS                  Wed Oct 15 20:57:45 2008 (48F69189)
    Apowersoft_AudioDevice.sys   Thu Jul 23 08:04:10 2009 (4A6851BA)
    asahci64.sys                 Thu Jan  5 00:08:19 2012 (4F053043)
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    RTKVHD64.sys                 Tue Aug  7 06:49:39 2012 (5020F2C3)
    RtsUStor.sys                 Wed Aug 29 05:48:15 2012 (503DE55F)
    tib.sys                      Mon Dec 24 09:50:29 2012 (50D86BB5)
    tib_mounter.sys              Thu Dec 27 08:25:05 2012 (50DC4C31)
    fltsrv.sys                   Tue Jan 15 18:52:03 2013 (50F5EBA3)
    snapman.sys                  Wed Jan 16 08:44:06 2013 (50F6AEA6)
    e1i63x64.sys                 Wed Mar 20 03:37:29 2013 (51496739)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                 Thu Oct 31 14:28:01 2013 (5272A131)
    virtual_file.sys             Wed Nov  6 04:54:47 2013 (527A11E7)
    SmartDefragDriver.sys        Mon Dec 23 05:05:52 2013 (52B80B00)
    aswKbd.sys                   Tue Mar 18 16:32:37 2014 (5328AD65)
    aswHwid.sys                  Tue Apr  8 11:43:26 2014 (5344191E)
    aswRdr2.sys                  Thu Apr 17 07:02:56 2014 (534FB4E0)
    aswMonFlt.sys                Thu Apr 17 07:04:01 2014 (534FB521)
    aswRvrt.sys                  Thu Apr 17 07:04:41 2014 (534FB549)
    aswVmm.sys                   Thu Apr 17 07:04:55 2014 (534FB557)
    aswSnx.sys                   Mon May  5 04:04:42 2014 (5367461A)
    aswNdisFlt.sys               Mon May  5 04:05:20 2014 (53674640)
    aswSP.sys                    Mon May  5 04:11:11 2014 (5367479F)
    aswStm.sys                   Mon May  5 04:11:48 2014 (536747C4)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 13:33:47.845 2014 (UTC - 4:00)**************************
    aswNdisFlt.sys               Tue Apr  8 11:48:53 2014 (53441A65)
    aswSnx.sys                   Thu Apr 17 07:03:53 2014 (534FB519)
    aswSP.sys                    Thu Apr 17 07:12:02 2014 (534FB702)
    aswStm.sys                   Thu Apr 17 07:12:31 2014 (534FB71F)
    
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=tib.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    virtual_file.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 660
    windows 8.1


    All your dumpfiles are WINLOGON_FATAL_ERROR (c000021a)
    The Winlogon process terminated unexpectedly and 0xc000021a_RPC_Terminated
    .
    I suspect your Conexant SoftK56 Modem Driver . The drivers are from 2008 and i doubt it is compatible with windows 8.1.
    Check for windows 8.1 drivers and if not avaliable please remove and uninstall it.

    Please update these older drivers. Linksare included to assist in looking up the source of the drivers. If unable tofind an update, please remove (un-install) the program responsible for thatdriver. DO NOT manually delete/rename the driver as it may make the systemunbootable! :
    Note: firstcheck the support/driver downloadsite of your OEM model or system for thelatest windows 8.1 drivers.

    VSTCNXT6 fffff800`51473000 fffff800`5153e000 Thu Oct 16 02:52:22 2008 (48f69046) 000b6676 VSTCNXT6.SYS
    VSTBS26 fffff800`5117a000 fffff800`511ea000 Thu Oct 16 02:54:06 2008 (48f690ae) 0006f35a VSTBS26.SYS
    VSTDPV6 fffff800`512ff000 fffff800`51473000 Thu Oct 16 02:57:45 2008 (48f69189) 001727ae VSTDPV6.SYS

    Driver Description: Conexant SoftK56 Modem DriverDriver Update Site: http://www.conexant.com/support/

    Apowersoft_AudioDevice fffff800`515df000 fffff800`515ea000 Thu Jul 23 14:04:10 200(4a6851ba) 000114e3 Apowersoft_AudioDevice.sys
    Driver Description: Wondershare Virtual Audio Device
    Driver Update Site: Support: Wondershare Support | Product Support.
    Downloads: http://support.wondershare.com/produ...port/download/

    asahci64 fffff800`4f306000 fffff800`4f315000 Thu Jan 05 06:08:19 2012 (4f053043) 000104b8 asahci64.sys
    dump_asahci64 fffff800`51646000 fffff800`51655000 Thu Jan 05 06:08:19 2012 (4f053043) 000104b8 dump_asahci64.sys

    Driver Description: Asmedia 106x SATA Host Controller Driver
    Driver Update Site: ASMedia Technology Inc. ????

    PxHlpa64 fffff800`4f3cc000 fffff800`4f3d81a0 Tue Apr 24 19:26:29 2012 (4f96e245) 0000e1ad PxHlpa64.sys

    Driver Description: Sonic CD/DVD driver (used by many different CD/DVD programs)Driver Update Site: pxHelp20.sys programs lists some of the programs that it's used in.

    HECIx64 fffff800`50a00000 fffff800`50a13000 Tue Jul 03 00:14:58 2012 (4ff21d62) 00015752 HECIx64.sys
    Driver Description: Intel Management Engine Interface
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx

    RTKVHD64 fffff800`516cd000 fffff800`51ab5080 Tue Aug 07 12:49:39 2012 (5020f2c3) 003f6091 RTKVHD64.sys
    Driver Description: Realtek High Definition Audio Function Driver
    Driver Update Site: Realtek

    RtsUStor fffff800`51671000 fffff800`516b1000 Wed Aug 29 11:48:15 2012 (503de55f) 00046402 RtsUStor.sys

    Driver Description: Realtek USB Card Reader
    Driver Update Site: Realtek

    tib fffff800`4fc83000 fffff800`4fd96000 Mon Dec 24 15:50:29 2012 (50d86bb5) 00118b26 tib.sys
    tib_mounter fffff800`4f870000 fffff800`4f8a0000 Thu Dec 27 14:25:05 2012 (50dc4c31) 0003ae45 tib_mounter.sys
    snapman fffff800`4fd96000 fffff800`4fdd1000 Wed Jan 16 14:44:06 2013 (50f6aea6) 0003b19b snapman.sys
    fltsrv fffff800`4f8a0000 fffff800`4f8ba000 Wed Jan 16 00:52:03 2013 (50f5eba3) 0001afc6 fltsrv.sys

    Driver Description: Acronis related, please update to latest version
    Driver Update Site: Support: Backup software for data backup and disaster recovery in Windows and Linux - Acronis
    Download: Backup software for data backup and disaster recovery in Windows and Linux - Acronis

    e1i63x64 fffff800`50a13000 fffff800`50a87000 Wed Mar 20 08:37:29 2013 (51496739) 0007ff34 e1i63x64.sys
    Driver Description: Intel(R) Gigabit Adapter NDIS 6.x driver
    Driver Update Site: http://downloadcenter.intel.com

      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8.1 Pro 64Bit


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.
    Thank you.
    I attach the file SF (Grab All).
    Best regards.
    Jack
    Last edited by jack19; 16 Jun 2014 at 02:43.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for uploading the additional information.
    The only thing that I was able to find in the reports was multiple Windows Update errors.
    Please visit Windows Update to ensure that you have ALL available updates.

    Beyond this, please follow through with our suggestions in the previous posts.

    Good luck!
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1 Pro 64Bit


    Quote Originally Posted by usasma View Post
    Thanks for uploading the additional information.
    The only thing that I was able to find in the reports was multiple Windows Update errors.
    Please visit Windows Update to ensure that you have ALL available updates.

    Beyond this, please follow through with our suggestions in the previous posts.

    Good luck!
    Thanks usasma,

    I think it will cut the modem conexant, because it can not find drivers compatible with Windows 8.1.
    Then apparently the link to Driver Update Site: http://www.conexant.com/support/ does not find anything, I think conexant no longer offers support.
    Best regards.
    Jack
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 Pro 64Bit


    Hello I have a similar problem with a similar PC.
    I send the SF file.
    Can you help me?
    Best Regards
      My System SpecsSystem Spec

  8. #8


    Posts : 660
    windows 8.1


    This pc has also an acronis application installed, i known that only acronis true image 2014 is compatible with windows 8.1

    Advice; update your acronis program to the latest version.

    You have also a older Paragon application please also update this to a windows 8.1 compatible version.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1 Pro 64Bit


    Quote Originally Posted by lifetec View Post
    This pc has also an acronis application installed, i known that only acronis true image 2014 is compatible with windows 8.1

    Advice; update your acronis program to the latest version.

    You have also a older Paragon application please also update this to a windows 8.1 compatible version.
    Hi lifetec,
    Yes Acronis T.I. is 2014 version.
    Parogon is an application that was uninstalled.
    Any other ideas?
    Best regards.
    Jack
      My System SpecsSystem Spec

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I have been getting a ton of bsods I have re installed video drivers, updated and reinstalled windows 8. Did countless hardware test(Video ram, check memory, Cpu test) all passed temperatures stay around 25-35 c. Recently uninstalled all video drivers and re installed. The bsods sometimes go away...
BSOD When playing games random Bsod messages in BSOD Crashes and Debugging
Hey I have a problem with my pc I got a few weeks ago It keeps getting the bsod and turning on and off randomly at times I use it mostly to play games and watch youtube , twitch ext. also internet can sometimes crash pointing this out Bsod can happen when playing a game and when on the web...
BSOD at Random Times for Random Reasons in BSOD Crashes and Debugging
DCP Watchdog, Memory Management, Kernel Security Failure and several others at random times - especially during large file transfers between drives. I did a memory test and it stated there was an issue but I removed the culprit and the random BSOD continues. Thanks for your help
Hey guys, so I am in a bit of a pickle. I have an HP m6-k015dx laptop and it is giving me hell. I will get random BSOD's, usually at or a short while after login. They usually happen consecutively and then stop. I was able to enable driver verifier in order to see what was wrong. After it was...
BSOD: Random BSOD - ntoskrnl.exe in BSOD Crashes and Debugging
Hi all, I recently bought a new laptop and installed manufacturer drivers on it. After experiencing BSOD's for some time, I decided to reinstall all the drivers to newest version online. This didn't solve my issue regarding BSOD's so I reinstalled the OS and installed newest available drivers....
Hi, i'm new to this forum and i hope you guy can help me :) So my laptop is relatively new, it's not even a month old. I guess i've been downloading a lot of stuff that caused this error. Now, i'm not a computer expert or any type of expert, so please bear with me :D Before i go on, here are...
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